文章來源：中國政府(fu)網 發布(bu)時(shi)間：2016-05-07
國發〔2015〕24號
各(ge)省、自治區、直(zhi)(zhi)轄市(shi)人(ren)民政府(fu)，國務院各(ge)部委、各(ge)直(zhi)(zhi)屬機(ji)構：
近年來我國電(dian)(dian)子(zi)商務(wu)發(fa)(fa)(fa)展迅(xun)猛，不(bu)(bu)僅創(chuang)造(zao)了新(xin)(xin)(xin)的(de)(de)消費(fei)需求，引(yin)發(fa)(fa)(fa)了新(xin)(xin)(xin)的(de)(de)投資熱潮，開(kai)辟了就業(ye)(ye)(ye)增(zeng)收新(xin)(xin)(xin)渠道(dao)，為(wei)(wei)大眾創(chuang)業(ye)(ye)(ye)、萬(wan)眾創(chuang)新(xin)(xin)(xin)提供了新(xin)(xin)(xin)空間，而且電(dian)(dian)子(zi)商務(wu)正加速與制(zhi)造(zao)業(ye)(ye)(ye)融合，推動(dong)服務(wu)業(ye)(ye)(ye)轉型升級，催生新(xin)(xin)(xin)興業(ye)(ye)(ye)態，成為(wei)(wei)提供公共(gong)(gong)產品、公共(gong)(gong)服務(wu)的(de)(de)新(xin)(xin)(xin)力量，成為(wei)(wei)經濟(ji)發(fa)(fa)(fa)展新(xin)(xin)(xin)的(de)(de)原(yuan)動(dong)力。與此同時，電(dian)(dian)子(zi)商務(wu)發(fa)(fa)(fa)展面(mian)臨管理(li)方(fang)式不(bu)(bu)適應、誠信(xin)體(ti)系不(bu)(bu)健全、市場(chang)秩(zhi)序不(bu)(bu)規范等問題，亟(ji)需采取措(cuo)施(shi)予以(yi)解決(jue)。當前，我國已進入全面(mian)建(jian)成小康社會的(de)(de)決(jue)定性(xing)階段，為(wei)(wei)減少束縛電(dian)(dian)子(zi)商務(wu)發(fa)(fa)(fa)展的(de)(de)機制(zhi)體(ti)制(zhi)障礙，進一(yi)步發(fa)(fa)(fa)揮電(dian)(dian)子(zi)商務(wu)在培(pei)育經濟(ji)新(xin)(xin)(xin)動(dong)力，打(da)造(zao)“雙引(yin)擎”、實現(xian)“雙目標”等方(fang)面(mian)的(de)(de)重要作用，現(xian)提出以(yi)下意(yi)見(jian)：
一(yi)、指導思想、基本原則和(he)主要目標(biao)
（一）指導思想。全(quan)面貫徹黨的(de)(de)十八大和(he)(he)十八屆二中、三中、四(si)中全(quan)會精神，按照黨中央、國(guo)務(wu)院決策部署，堅持依靠改革(ge)推動(dong)科學發(fa)展，主(zhu)動(dong)適應和(he)(he)引領經濟(ji)發(fa)展新(xin)(xin)(xin)常態，著(zhu)力(li)解(jie)決電(dian)子商(shang)務(wu)發(fa)展中的(de)(de)深層次矛盾和(he)(he)重(zhong)大問題，大力(li)推進政策創(chuang)(chuang)新(xin)(xin)(xin)、管(guan)理(li)創(chuang)(chuang)新(xin)(xin)(xin)和(he)(he)服務(wu)創(chuang)(chuang)新(xin)(xin)(xin)，加快建立開(kai)放、規范、誠(cheng)信、安全(quan)的(de)(de)電(dian)子商(shang)務(wu)發(fa)展環(huan)境，進一步激發(fa)電(dian)子商(shang)務(wu)創(chuang)(chuang)新(xin)(xin)(xin)動(dong)力(li)、創(chuang)(chuang)造潛(qian)力(li)、創(chuang)(chuang)業活(huo)力(li)，加速推動(dong)經濟(ji)結構戰略(lve)性調整，實現(xian)經濟(ji)提質增效升級。
（二）基本(ben)原則。一(yi)(yi)是積極(ji)(ji)推(tui)動(dong)。主動(dong)作為(wei)(wei)、支持(chi)發(fa)(fa)(fa)(fa)展。積極(ji)(ji)協調解(jie)決電(dian)子商(shang)(shang)務發(fa)(fa)(fa)(fa)展中的(de)各種矛盾與問題(ti)。在政府資(zi)源(yuan)開放、網絡安全保(bao)障、投(tou)融資(zi)支持(chi)、基礎設施和誠(cheng)信體系建設等方(fang)面加(jia)大服務力度(du)。推(tui)進(jin)電(dian)子商(shang)(shang)務企(qi)(qi)業(ye)(ye)(ye)稅費合理化，減輕企(qi)(qi)業(ye)(ye)(ye)負擔。進(jin)一(yi)(yi)步(bu)釋放電(dian)子商(shang)(shang)務發(fa)(fa)(fa)(fa)展潛力，提升(sheng)電(dian)子商(shang)(shang)務創(chuang)新發(fa)(fa)(fa)(fa)展水(shui)平。二是逐步(bu)規(gui)范。簡政放權(quan)、放管結合。法無禁止的(de)市(shi)(shi)(shi)場(chang)(chang)(chang)(chang)(chang)主體即可為(wei)(wei)，法未授權(quan)的(de)政府部(bu)門不能(neng)為(wei)(wei)，最(zui)大限度(du)減少對電(dian)子商(shang)(shang)務市(shi)(shi)(shi)場(chang)(chang)(chang)(chang)(chang)的(de)行政干預。在放寬(kuan)市(shi)(shi)(shi)場(chang)(chang)(chang)(chang)(chang)準入(ru)的(de)同時(shi)，要在發(fa)(fa)(fa)(fa)展中逐步(bu)規(gui)范市(shi)(shi)(shi)場(chang)(chang)(chang)(chang)(chang)秩序(xu)，營造公平競爭的(de)創(chuang)業(ye)(ye)(ye)發(fa)(fa)(fa)(fa)展環境，進(jin)一(yi)(yi)步(bu)激發(fa)(fa)(fa)(fa)社會創(chuang)業(ye)(ye)(ye)活力，拓(tuo)(tuo)寬(kuan)電(dian)子商(shang)(shang)務創(chuang)新發(fa)(fa)(fa)(fa)展領域。三是加(jia)強(qiang)引(yin)(yin)(yin)導(dao)。把(ba)握趨勢、因勢利導(dao)。加(jia)強(qiang)對電(dian)子商(shang)(shang)務發(fa)(fa)(fa)(fa)展中前(qian)瞻性、苗頭性、傾向性問題(ti)的(de)研(yan)究(jiu)，及時(shi)在商(shang)(shang)業(ye)(ye)(ye)模(mo)式創(chuang)新、關鍵技(ji)術研(yan)發(fa)(fa)(fa)(fa)、國際市(shi)(shi)(shi)場(chang)(chang)(chang)(chang)(chang)開拓(tuo)(tuo)等方(fang)面加(jia)大對企(qi)(qi)業(ye)(ye)(ye)的(de)支持(chi)引(yin)(yin)(yin)導(dao)力度(du)，引(yin)(yin)(yin)領電(dian)子商(shang)(shang)務向打造“雙(shuang)引(yin)(yin)(yin)擎”、實現“雙(shuang)目標”發(fa)(fa)(fa)(fa)展，進(jin)一(yi)(yi)步(bu)增強(qiang)企(qi)(qi)業(ye)(ye)(ye)的(de)創(chuang)新動(dong)力，加(jia)速電(dian)子商(shang)(shang)務創(chuang)新發(fa)(fa)(fa)(fa)展步(bu)伐。
（三(san)）主要目(mu)標。到2020年，統一開放、競爭(zheng)有序、誠信守(shou)法(fa)、安(an)全可靠(kao)的電子商(shang)務(wu)大市(shi)場基本建成。電子商(shang)務(wu)與其他產業深度融合(he)，成為促進(jin)創業、穩(wen)定就業、改善民生(sheng)服務(wu)的重要平臺，對工業化(hua)、信息(xi)化(hua)、城鎮化(hua)、農(nong)業現代化(hua)同步發展起到關鍵性作用。
二、營造寬松發展(zhan)環境
（四）降低準(zhun)入門(men)檻。全面清理電子商(shang)務(wu)(wu)領域(yu)(yu)現有(you)前置(zhi)審(shen)(shen)批事(shi)項，無法律法規依據的一(yi)(yi)律取消，嚴禁(jin)違法設定(ding)行(xing)政(zheng)許可、增加行(xing)政(zheng)許可條件和(he)程序(xu)。（國務(wu)(wu)院審(shen)(shen)改(gai)(gai)(gai)辦(ban)，有(you)關部(bu)(bu)門(men)按職責(ze)分工(gong)分別(bie)負責(ze)）進一(yi)(yi)步簡化(hua)注(zhu)冊(ce)資本登記(ji)，深(shen)入推進電子商(shang)務(wu)(wu)領域(yu)(yu)由“先證(zheng)(zheng)后照(zhao)”改(gai)(gai)(gai)為“先照(zhao)后證(zheng)(zheng)”改(gai)(gai)(gai)革。（工(gong)商(shang)總局、中央編辦(ban)）落(luo)實(shi)《注(zhu)冊(ce)資本登記(ji)制(zhi)(zhi)度改(gai)(gai)(gai)革方案》，放(fang)寬電子商(shang)務(wu)(wu)市場(chang)(chang)主體住(zhu)所(suo)（經營場(chang)(chang)所(suo)）登記(ji)條件，完善相(xiang)關管(guan)理措施(shi)。（省(sheng)級人(ren)民政(zheng)府）推進對快遞企業(ye)設立非法人(ren)快遞末端網點實(shi)施(shi)備案制(zhi)(zhi)管(guan)理。（郵政(zheng)局）簡化(hua)境(jing)內電子商(shang)務(wu)(wu)企業(ye)海(hai)外上市審(shen)(shen)批流程，鼓勵電子商(shang)務(wu)(wu)領域(yu)(yu)的跨境(jing)人(ren)民幣直接(jie)投資。（發(fa)(fa)展改(gai)(gai)(gai)革委(wei)、商(shang)務(wu)(wu)部(bu)(bu)、外匯(hui)局、證(zheng)(zheng)監會、人(ren)民銀(yin)行(xing)）放(fang)開外商(shang)投資電子商(shang)務(wu)(wu)業(ye)務(wu)(wu)的外方持股比例限制(zhi)(zhi)。（工(gong)業(ye)和(he)信息化(hua)部(bu)(bu)、發(fa)(fa)展改(gai)(gai)(gai)革委(wei)、商(shang)務(wu)(wu)部(bu)(bu)）探(tan)索建立能源、鐵路、公(gong)共事(shi)業(ye)等行(xing)業(ye)電子商(shang)務(wu)(wu)服(fu)務(wu)(wu)的市場(chang)(chang)化(hua)機制(zhi)(zhi)。（有(you)關部(bu)(bu)門(men)按職責(ze)分工(gong)分別(bie)負責(ze)）
（五(wu)）合理降稅減(jian)負。從(cong)事電子(zi)商(shang)務(wu)(wu)(wu)活動的(de)企(qi)業(ye)，經(jing)認定(ding)為高(gao)新技術企(qi)業(ye)的(de)，依法(fa)享受高(gao)新技術企(qi)業(ye)相(xiang)關優(you)惠(hui)政(zheng)(zheng)策，小微企(qi)業(ye)依法(fa)享受稅收優(you)惠(hui)政(zheng)(zheng)策。（科技部(bu)、財政(zheng)(zheng)部(bu)、稅務(wu)(wu)(wu)總局）加(jia)快推進“營(ying)改(gai)增”，逐步(bu)將(jiang)旅(lv)游電子(zi)商(shang)務(wu)(wu)(wu)、生活服務(wu)(wu)(wu)類(lei)電子(zi)商(shang)務(wu)(wu)(wu)等相(xiang)關行業(ye)納入“營(ying)改(gai)增”范圍。（財政(zheng)(zheng)部(bu)、稅務(wu)(wu)(wu)總局）
（六）加大金(jin)(jin)融服(fu)務(wu)(wu)(wu)(wu)(wu)支持。建(jian)立健全適應電(dian)子(zi)商(shang)(shang)務(wu)(wu)(wu)(wu)(wu)發展的(de)多(duo)元化、多(duo)渠道(dao)投融資(zi)機(ji)制。（有關(guan)部門(men)按職責(ze)分工(gong)分別負(fu)責(ze)）研究鼓勵符合(he)條(tiao)件(jian)的(de)互聯網企業(ye)(ye)在境內上市(shi)等(deng)相關(guan)政(zheng)策(ce)。（證監會）支持商(shang)(shang)業(ye)(ye)銀(yin)行、擔(dan)保(bao)存貨管理(li)機(ji)構及電(dian)子(zi)商(shang)(shang)務(wu)(wu)(wu)(wu)(wu)企業(ye)(ye)開展無(wu)形資(zi)產(chan)、動產(chan)質押等(deng)多(duo)種形式的(de)融資(zi)服(fu)務(wu)(wu)(wu)(wu)(wu)。鼓勵商(shang)(shang)業(ye)(ye)銀(yin)行、商(shang)(shang)業(ye)(ye)保(bao)理(li)機(ji)構、電(dian)子(zi)商(shang)(shang)務(wu)(wu)(wu)(wu)(wu)企業(ye)(ye)開展供應鏈金(jin)(jin)融、商(shang)(shang)業(ye)(ye)保(bao)理(li)服(fu)務(wu)(wu)(wu)(wu)(wu)，進一步拓(tuo)展電(dian)子(zi)商(shang)(shang)務(wu)(wu)(wu)(wu)(wu)企業(ye)(ye)融資(zi)渠道(dao)。（人民銀(yin)行、商(shang)(shang)務(wu)(wu)(wu)(wu)(wu)部）引導和推動創業(ye)(ye)投資(zi)基金(jin)(jin)，加大對電(dian)子(zi)商(shang)(shang)務(wu)(wu)(wu)(wu)(wu)初創企業(ye)(ye)的(de)支持。（發展改革委）
（七）維(wei)護公(gong)(gong)平競(jing)爭。規范電子(zi)(zi)商(shang)務(wu)(wu)市(shi)(shi)場(chang)(chang)競(jing)爭行(xing)(xing)(xing)為(wei)，促(cu)進建(jian)立開放、公(gong)(gong)平、健(jian)康的(de)電子(zi)(zi)商(shang)務(wu)(wu)市(shi)(shi)場(chang)(chang)競(jing)爭秩序。研(yan)究制(zhi)定(ding)電子(zi)(zi)商(shang)務(wu)(wu)產(chan)品質量(liang)監督管(guan)(guan)理辦法(fa)(fa)，探(tan)索建(jian)立風險監測、網上抽(chou)查(cha)、源頭追溯、屬地查(cha)處的(de)電子(zi)(zi)商(shang)務(wu)(wu)產(chan)品質量(liang)監督機(ji)制(zhi)，完善部(bu)(bu)門(men)間(jian)、區域間(jian)監管(guan)(guan)信息(xi)共(gong)享和(he)職(zhi)能銜(xian)接機(ji)制(zhi)。依法(fa)(fa)打(da)擊網絡虛假(jia)宣(xuan)傳(chuan)、生產(chan)銷售假(jia)冒偽劣產(chan)品、違(wei)(wei)反國家(jia)出(chu)口管(guan)(guan)制(zhi)法(fa)(fa)規政(zheng)策跨境銷售兩(liang)用品和(he)技術(shu)、不正(zheng)當競(jing)爭等違(wei)(wei)法(fa)(fa)行(xing)(xing)(xing)為(wei)，組織開展電子(zi)(zi)商(shang)務(wu)(wu)產(chan)品質量(liang)提(ti)升行(xing)(xing)(xing)動，促(cu)進合法(fa)(fa)、誠信經營。（工(gong)商(shang)總(zong)(zong)局(ju)(ju)、質檢總(zong)(zong)局(ju)(ju)、公(gong)(gong)安(an)部(bu)(bu)、商(shang)務(wu)(wu)部(bu)(bu)按(an)(an)職(zhi)責(ze)(ze)(ze)分工(gong)分別負責(ze)(ze)(ze)）重點查(cha)處達(da)成壟斷協議和(he)濫(lan)用市(shi)(shi)場(chang)(chang)支配(pei)地位的(de)問(wen)題(ti)，通過經營者(zhe)集中反壟斷審查(cha)，防止(zhi)排除(chu)、限制(zhi)市(shi)(shi)場(chang)(chang)競(jing)爭的(de)行(xing)(xing)(xing)為(wei)。（發展改革委、工(gong)商(shang)總(zong)(zong)局(ju)(ju)、商(shang)務(wu)(wu)部(bu)(bu)）加(jia)強電子(zi)(zi)商(shang)務(wu)(wu)領域知識(shi)產(chan)權保護，研(yan)究進一(yi)步加(jia)大(da)網絡商(shang)業(ye)方(fang)法(fa)(fa)領域發明專(zhuan)利保護力度(du)。（工(gong)業(ye)和(he)信息(xi)化(hua)部(bu)(bu)、商(shang)務(wu)(wu)部(bu)(bu)、海關(guan)總(zong)(zong)署、工(gong)商(shang)總(zong)(zong)局(ju)(ju)、新聞出(chu)版廣電總(zong)(zong)局(ju)(ju)、知識(shi)產(chan)權局(ju)(ju)等部(bu)(bu)門(men)按(an)(an)職(zhi)責(ze)(ze)(ze)分工(gong)分別負責(ze)(ze)(ze)）進一(yi)步加(jia)大(da)政(zheng)府利用電子(zi)(zi)商(shang)務(wu)(wu)平臺進行(xing)(xing)(xing)采購的(de)力度(du)。（財政(zheng)部(bu)(bu)）各級政(zheng)府部(bu)(bu)門(men)不得通過行(xing)(xing)(xing)政(zheng)命(ming)令指定(ding)為(wei)電子(zi)(zi)商(shang)務(wu)(wu)提(ti)供公(gong)(gong)共(gong)服(fu)務(wu)(wu)的(de)供應(ying)商(shang)，不得濫(lan)用行(xing)(xing)(xing)政(zheng)權力排除(chu)、限制(zhi)電子(zi)(zi)商(shang)務(wu)(wu)的(de)競(jing)爭。（有關(guan)部(bu)(bu)門(men)按(an)(an)職(zhi)責(ze)(ze)(ze)分工(gong)分別負責(ze)(ze)(ze)）
三、促進就業(ye)創業(ye)
（八）鼓勵(li)電(dian)(dian)子(zi)(zi)(zi)商(shang)(shang)(shang)(shang)(shang)(shang)務(wu)(wu)領域(yu)就業(ye)(ye)(ye)創業(ye)(ye)(ye)。把發展(zhan)電(dian)(dian)子(zi)(zi)(zi)商(shang)(shang)(shang)(shang)(shang)(shang)務(wu)(wu)促進(jin)就業(ye)(ye)(ye)納(na)入各(ge)地就業(ye)(ye)(ye)發展(zhan)規(gui)劃和電(dian)(dian)子(zi)(zi)(zi)商(shang)(shang)(shang)(shang)(shang)(shang)務(wu)(wu)發展(zhan)整體規(gui)劃。建立電(dian)(dian)子(zi)(zi)(zi)商(shang)(shang)(shang)(shang)(shang)(shang)務(wu)(wu)就業(ye)(ye)(ye)和社(she)會保(bao)障(zhang)指(zhi)標統計(ji)制度(du)。經(jing)工(gong)商(shang)(shang)(shang)(shang)(shang)(shang)登記(ji)注(zhu)冊的(de)網(wang)絡商(shang)(shang)(shang)(shang)(shang)(shang)戶從業(ye)(ye)(ye)人(ren)(ren)(ren)員(yuan)，同(tong)等享受(shou)各(ge)項就業(ye)(ye)(ye)創業(ye)(ye)(ye)扶持(chi)(chi)政(zheng)策(ce)。未(wei)進(jin)行工(gong)商(shang)(shang)(shang)(shang)(shang)(shang)登記(ji)注(zhu)冊的(de)網(wang)絡商(shang)(shang)(shang)(shang)(shang)(shang)戶從業(ye)(ye)(ye)人(ren)(ren)(ren)員(yuan)，可(ke)認定為(wei)靈(ling)活就業(ye)(ye)(ye)人(ren)(ren)(ren)員(yuan)，享受(shou)靈(ling)活就業(ye)(ye)(ye)人(ren)(ren)(ren)員(yuan)扶持(chi)(chi)政(zheng)策(ce)，其中(zhong)在網(wang)絡平臺實(shi)名注(zhu)冊、穩(wen)定經(jing)營且信譽(yu)良好的(de)網(wang)絡商(shang)(shang)(shang)(shang)(shang)(shang)戶創業(ye)(ye)(ye)者，可(ke)按(an)規(gui)定享受(shou)小(xiao)(xiao)額擔(dan)保(bao)貸款及貼(tie)息政(zheng)策(ce)。支持(chi)(chi)中(zhong)小(xiao)(xiao)微企業(ye)(ye)(ye)應(ying)用(yong)電(dian)(dian)子(zi)(zi)(zi)商(shang)(shang)(shang)(shang)(shang)(shang)務(wu)(wu)、拓展(zhan)業(ye)(ye)(ye)務(wu)(wu)領域(yu)，鼓勵(li)有條件的(de)地區(qu)建設電(dian)(dian)子(zi)(zi)(zi)商(shang)(shang)(shang)(shang)(shang)(shang)務(wu)(wu)創業(ye)(ye)(ye)園區(qu)，指(zhi)導(dao)各(ge)類創業(ye)(ye)(ye)孵(fu)化基地為(wei)電(dian)(dian)子(zi)(zi)(zi)商(shang)(shang)(shang)(shang)(shang)(shang)務(wu)(wu)創業(ye)(ye)(ye)人(ren)(ren)(ren)員(yuan)提(ti)供場地支持(chi)(chi)和創業(ye)(ye)(ye)孵(fu)化服務(wu)(wu)。加強電(dian)(dian)子(zi)(zi)(zi)商(shang)(shang)(shang)(shang)(shang)(shang)務(wu)(wu)企業(ye)(ye)(ye)用(yong)工(gong)服務(wu)(wu)，完善電(dian)(dian)子(zi)(zi)(zi)商(shang)(shang)(shang)(shang)(shang)(shang)務(wu)(wu)人(ren)(ren)(ren)才供求(qiu)信息對接機制。（人(ren)(ren)(ren)力資源社(she)會保(bao)障(zhang)部(bu)、工(gong)業(ye)(ye)(ye)和信息化部(bu)、商(shang)(shang)(shang)(shang)(shang)(shang)務(wu)(wu)部(bu)、統計(ji)局，地方各(ge)級人(ren)(ren)(ren)民政(zheng)府）
（九）加強(qiang)人(ren)才(cai)培(pei)(pei)養(yang)培(pei)(pei)訓(xun)(xun)。支持學校(xiao)、企業(ye)及社會(hui)組織合作辦(ban)學，探索實(shi)訓(xun)(xun)式電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)人(ren)才(cai)培(pei)(pei)養(yang)與培(pei)(pei)訓(xun)(xun)機制。推進(jin)國家電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)專業(ye)技術(shu)人(ren)才(cai)知識更新工程，指(zhi)導各類培(pei)(pei)訓(xun)(xun)機構(gou)增加電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)技能(neng)(neng)培(pei)(pei)訓(xun)(xun)項目，支持電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)企業(ye)開展(zhan)崗前培(pei)(pei)訓(xun)(xun)、技能(neng)(neng)提升培(pei)(pei)訓(xun)(xun)和高技能(neng)(neng)人(ren)才(cai)培(pei)(pei)訓(xun)(xun)，加快培(pei)(pei)養(yang)電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)領域的(de)(de)高素質專門(men)人(ren)才(cai)和技術(shu)技能(neng)(neng)人(ren)才(cai)。參加職(zhi)業(ye)培(pei)(pei)訓(xun)(xun)和職(zhi)業(ye)技能(neng)(neng)鑒定的(de)(de)人(ren)員，以(yi)及組織職(zhi)工培(pei)(pei)訓(xun)(xun)的(de)(de)電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)企業(ye)，可按(an)規定享(xiang)受職(zhi)業(ye)培(pei)(pei)訓(xun)(xun)補貼(tie)和職(zhi)業(ye)技能(neng)(neng)鑒定補貼(tie)政策。鼓勵(li)有條件的(de)(de)職(zhi)業(ye)院校(xiao)、社會(hui)培(pei)(pei)訓(xun)(xun)機構(gou)和電(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)企業(ye)開展(zhan)網絡創業(ye)培(pei)(pei)訓(xun)(xun)。（人(ren)力資源(yuan)社會(hui)保障部(bu)、商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)部(bu)、教育部(bu)、財政部(bu)）
（十）保(bao)(bao)障從業(ye)(ye)(ye)(ye)(ye)人(ren)(ren)員勞動(dong)權(quan)益。規(gui)(gui)范電子商務(wu)(wu)企(qi)業(ye)(ye)(ye)(ye)(ye)特別是(shi)網絡(luo)(luo)商戶(hu)勞動(dong)用工(gong)，經工(gong)商登記注(zhu)冊(ce)取得(de)營(ying)業(ye)(ye)(ye)(ye)(ye)執照的(de)(de)，應與(yu)招用的(de)(de)勞動(dong)者依法(fa)簽(qian)訂(ding)勞動(dong)合(he)同；未進行(xing)工(gong)商登記注(zhu)冊(ce)的(de)(de)，也可(ke)(ke)(ke)參(can)(can)照勞動(dong)合(he)同法(fa)相(xiang)關(guan)規(gui)(gui)定(ding)與(yu)勞動(dong)者簽(qian)訂(ding)民事協議，明確雙方的(de)(de)權(quan)利、責任和(he)(he)義(yi)務(wu)(wu)。按規(gui)(gui)定(ding)將網絡(luo)(luo)從業(ye)(ye)(ye)(ye)(ye)人(ren)(ren)員納入(ru)各項社(she)(she)會(hui)保(bao)(bao)險(xian)，對未進行(xing)工(gong)商登記注(zhu)冊(ce)的(de)(de)網絡(luo)(luo)商戶(hu)，其從業(ye)(ye)(ye)(ye)(ye)人(ren)(ren)員可(ke)(ke)(ke)按靈活(huo)就業(ye)(ye)(ye)(ye)(ye)人(ren)(ren)員參(can)(can)保(bao)(bao)繳費辦法(fa)參(can)(can)加(jia)社(she)(she)會(hui)保(bao)(bao)險(xian)。符合(he)條件的(de)(de)就業(ye)(ye)(ye)(ye)(ye)困難人(ren)(ren)員和(he)(he)高校畢業(ye)(ye)(ye)(ye)(ye)生，可(ke)(ke)(ke)享受靈活(huo)就業(ye)(ye)(ye)(ye)(ye)人(ren)(ren)員社(she)(she)會(hui)保(bao)(bao)險(xian)補(bu)貼政(zheng)策(ce)(ce)。長(chang)期雇用5人(ren)(ren)及(ji)以上的(de)(de)網絡(luo)(luo)商戶(hu)，可(ke)(ke)(ke)在工(gong)商注(zhu)冊(ce)地(di)進行(xing)社(she)(she)會(hui)保(bao)(bao)險(xian)登記，參(can)(can)加(jia)企(qi)業(ye)(ye)(ye)(ye)(ye)職(zhi)工(gong)的(de)(de)各項社(she)(she)會(hui)保(bao)(bao)險(xian)。滿足統籌地(di)區(qu)社(she)(she)會(hui)保(bao)(bao)險(xian)優惠政(zheng)策(ce)(ce)條件的(de)(de)網絡(luo)(luo)商戶(hu)，可(ke)(ke)(ke)享受社(she)(she)會(hui)保(bao)(bao)險(xian)優惠政(zheng)策(ce)(ce)。（人(ren)(ren)力資源(yuan)社(she)(she)會(hui)保(bao)(bao)障部）
四、推動轉(zhuan)型升(sheng)級
（十一）創新服(fu)務(wu)(wu)民(min)生方式。積極(ji)拓展(zhan)(zhan)信息消(xiao)費新渠道，創新移動(dong)電(dian)(dian)子商務(wu)(wu)應用，支(zhi)持面(mian)向城(cheng)鄉(xiang)居(ju)民(min)社區提供日常消(xiao)費、家政服(fu)務(wu)(wu)、遠程繳費、健(jian)康(kang)醫療等商業(ye)和綜合(he)服(fu)務(wu)(wu)的電(dian)(dian)子商務(wu)(wu)平臺(tai)發(fa)展(zhan)(zhan)。加(jia)快(kuai)推動(dong)傳(chuan)統(tong)媒體與新興媒體深(shen)度(du)融合(he)，提升文(wen)化(hua)企業(ye)網(wang)(wang)絡(luo)服(fu)務(wu)(wu)能力，支(zhi)持文(wen)化(hua)產品電(dian)(dian)子商務(wu)(wu)平臺(tai)發(fa)展(zhan)(zhan)，規范網(wang)(wang)絡(luo)文(wen)化(hua)市場。支(zhi)持教育(yu)、會展(zhan)(zhan)、咨詢、廣告、餐飲、娛樂等服(fu)務(wu)(wu)企業(ye)深(shen)化(hua)電(dian)(dian)子商務(wu)(wu)應用。（有(you)關部門按職責(ze)分(fen)工(gong)分(fen)別(bie)負責(ze)）鼓勵支(zhi)持旅(lv)游(you)景點、酒店等開展(zhan)(zhan)線上(shang)營銷，規范發(fa)展(zhan)(zhan)在線旅(lv)游(you)預訂市場，推動(dong)旅(lv)游(you)在線服(fu)務(wu)(wu)模式創新。（旅(lv)游(you)局(ju)(ju)(ju)、工(gong)商總(zong)局(ju)(ju)(ju)）加(jia)快(kuai)建立全國12315互聯(lian)網(wang)(wang)平臺(tai)，完善網(wang)(wang)上(shang)交易(yi)在線投訴及售后(hou)維權機制(zhi)，研(yan)究制(zhi)定7天(tian)無理(li)由退(tui)貨實施細則，促進網(wang)(wang)絡(luo)購物消(xiao)費健(jian)康(kang)快(kuai)速發(fa)展(zhan)(zhan)。（工(gong)商總(zong)局(ju)(ju)(ju)）
（十二）推(tui)動(dong)傳(chuan)統商(shang)(shang)(shang)貿流通企(qi)業(ye)(ye)發(fa)展電子商(shang)(shang)(shang)務(wu)。鼓勵有(you)條件的(de)大型零售企(qi)業(ye)(ye)開辦網(wang)(wang)(wang)上商(shang)(shang)(shang)城，積極利用移動(dong)互(hu)(hu)(hu)聯(lian)(lian)網(wang)(wang)(wang)、地理位置服務(wu)、大數(shu)據等(deng)信息(xi)技術提升流通效(xiao)率和(he)服務(wu)質量。支(zhi)持中小(xiao)零售企(qi)業(ye)(ye)與電子商(shang)(shang)(shang)務(wu)平(ping)(ping)臺優勢互(hu)(hu)(hu)補(bu)，加強(qiang)服務(wu)資(zi)源(yuan)整(zheng)合，促進(jin)線上交(jiao)易(yi)與線下(xia)(xia)交(jiao)易(yi)融(rong)合互(hu)(hu)(hu)動(dong)。（商(shang)(shang)(shang)務(wu)部）推(tui)動(dong)各類專業(ye)(ye)市(shi)(shi)場建(jian)設(she)網(wang)(wang)(wang)上市(shi)(shi)場，通過(guo)線上線下(xia)(xia)融(rong)合，加速向網(wang)(wang)(wang)絡化(hua)市(shi)(shi)場轉型，研究(jiu)完善能源(yuan)、化(hua)工、鋼鐵(tie)、林業(ye)(ye)等(deng)行業(ye)(ye)電子商(shang)(shang)(shang)務(wu)平(ping)(ping)臺規(gui)范發(fa)展的(de)相關(guan)措施(shi)。（有(you)關(guan)部門按職(zhi)責分(fen)工分(fen)別(bie)負(fu)責）制(zhi)定完善互(hu)(hu)(hu)聯(lian)(lian)網(wang)(wang)(wang)食品(pin)(pin)藥(yao)品(pin)(pin)經營監(jian)督管(guan)理辦法，規(gui)范食品(pin)(pin)、保健食品(pin)(pin)、藥(yao)品(pin)(pin)、化(hua)妝品(pin)(pin)、醫療器械網(wang)(wang)(wang)絡經營行為，加強(qiang)互(hu)(hu)(hu)聯(lian)(lian)網(wang)(wang)(wang)食品(pin)(pin)藥(yao)品(pin)(pin)市(shi)(shi)場監(jian)測(ce)監(jian)管(guan)體系(xi)建(jian)設(she)，推(tui)動(dong)醫藥(yao)電子商(shang)(shang)(shang)務(wu)發(fa)展。（食品(pin)(pin)藥(yao)品(pin)(pin)監(jian)管(guan)總(zong)局、衛生計(ji)生委、商(shang)(shang)(shang)務(wu)部）
（十三）積極發(fa)(fa)展(zhan)(zhan)農(nong)村電(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)(wu)(wu)。加強(qiang)互聯網與農(nong)業(ye)農(nong)村融(rong)合發(fa)(fa)展(zhan)(zhan)，引入產(chan)(chan)業(ye)鏈、價值鏈、供應鏈等現代管理(li)理(li)念和(he)方式，研究制定促進(jin)農(nong)村電(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)(wu)(wu)發(fa)(fa)展(zhan)(zhan)的意(yi)見，出臺(tai)支持政策措施。（商(shang)(shang)務(wu)(wu)(wu)(wu)部(bu)、農(nong)業(ye)部(bu)）加強(qiang)鮮活農(nong)產(chan)(chan)品(pin)(pin)標(biao)準(zhun)(zhun)體(ti)系、動(dong)植物(wu)檢疫(yi)體(ti)系、安全(quan)追(zhui)溯體(ti)系、質量(liang)保障與安全(quan)監(jian)管體(ti)系建(jian)設，大力(li)發(fa)(fa)展(zhan)(zhan)農(nong)產(chan)(chan)品(pin)(pin)冷鏈基(ji)礎設施。（質檢總(zong)局(ju)、發(fa)(fa)展(zhan)(zhan)改革(ge)委(wei)、商(shang)(shang)務(wu)(wu)(wu)(wu)部(bu)、農(nong)業(ye)部(bu)、食品(pin)(pin)藥品(pin)(pin)監(jian)管總(zong)局(ju)）開(kai)展(zhan)(zhan)電(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)(wu)(wu)進(jin)農(nong)村綜(zong)合示(shi)范，推動(dong)信(xin)息進(jin)村入戶，利用(yong)“萬村千鄉”市(shi)場(chang)網絡改善農(nong)村地區電(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)(wu)(wu)服(fu)務(wu)(wu)(wu)(wu)環境。（商(shang)(shang)務(wu)(wu)(wu)(wu)部(bu)、農(nong)業(ye)部(bu)）建(jian)設地理(li)標(biao)志產(chan)(chan)品(pin)(pin)技術標(biao)準(zhun)(zhun)體(ti)系和(he)產(chan)(chan)品(pin)(pin)質量(liang)保證體(ti)系，支持利用(yong)電(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)(wu)(wu)平臺(tai)宣傳和(he)銷售地理(li)標(biao)志產(chan)(chan)品(pin)(pin)，鼓勵(li)電(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)(wu)(wu)平臺(tai)服(fu)務(wu)(wu)(wu)(wu)“一村一品(pin)(pin)”，促進(jin)品(pin)(pin)牌(pai)農(nong)產(chan)(chan)品(pin)(pin)走出去。鼓勵(li)農(nong)業(ye)生(sheng)產(chan)(chan)資料企業(ye)發(fa)(fa)展(zhan)(zhan)電(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)(wu)(wu)。（農(nong)業(ye)部(bu)、質檢總(zong)局(ju)、工商(shang)(shang)總(zong)局(ju)）支持林(lin)(lin)業(ye)電(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)務(wu)(wu)(wu)(wu)發(fa)(fa)展(zhan)(zhan)，逐步建(jian)立(li)林(lin)(lin)產(chan)(chan)品(pin)(pin)交(jiao)易誠信(xin)體(ti)系、林(lin)(lin)產(chan)(chan)品(pin)(pin)和(he)林(lin)(lin)權交(jiao)易服(fu)務(wu)(wu)(wu)(wu)體(ti)系。（林(lin)(lin)業(ye)局(ju)）
（十四）創(chuang)(chuang)新(xin)工(gong)(gong)(gong)業(ye)生(sheng)(sheng)(sheng)產(chan)(chan)組織方式(shi)。支持生(sheng)(sheng)(sheng)產(chan)(chan)制(zhi)造企業(ye)深化(hua)(hua)(hua)物聯網(wang)、云(yun)計(ji)算(suan)、大數(shu)據、三(san)維(wei)（3D）設(she)(she)計(ji)及(ji)(ji)(ji)打印(yin)等(deng)信息(xi)(xi)技術在生(sheng)(sheng)(sheng)產(chan)(chan)制(zhi)造各(ge)環節的(de)應用(yong)，建(jian)立(li)與(yu)客戶電(dian)子商務(wu)(wu)系統對接(jie)的(de)網(wang)絡(luo)(luo)制(zhi)造管理系統，提高加工(gong)(gong)(gong)訂單的(de)響應速度及(ji)(ji)(ji)柔性制(zhi)造能力(li)；面向網(wang)絡(luo)(luo)消費者個(ge)性化(hua)(hua)(hua)需求(qiu)，建(jian)立(li)網(wang)絡(luo)(luo)化(hua)(hua)(hua)經營(ying)管理模式(shi)，發展(zhan)“以銷定(ding)產(chan)(chan)”及(ji)(ji)(ji)“個(ge)性化(hua)(hua)(hua)定(ding)制(zhi)”生(sheng)(sheng)(sheng)產(chan)(chan)方式(shi)。（工(gong)(gong)(gong)業(ye)和(he)信息(xi)(xi)化(hua)(hua)(hua)部、科技部、商務(wu)(wu)部）鼓勵電(dian)子商務(wu)(wu)企業(ye)大力(li)開展(zhan)品牌經營(ying)，優(you)化(hua)(hua)(hua)配置研發、設(she)(she)計(ji)、生(sheng)(sheng)(sheng)產(chan)(chan)、物流等(deng)優(you)勢資源，滿足(zu)網(wang)絡(luo)(luo)消費者需求(qiu)。（商務(wu)(wu)部、工(gong)(gong)(gong)商總局、質檢總局）鼓勵創(chuang)(chuang)意(yi)服(fu)務(wu)(wu)，探(tan)索(suo)建(jian)立(li)生(sheng)(sheng)(sheng)產(chan)(chan)性創(chuang)(chuang)新(xin)服(fu)務(wu)(wu)平(ping)臺，面向初創(chuang)(chuang)企業(ye)及(ji)(ji)(ji)創(chuang)(chuang)意(yi)群(qun)體提供設(she)(she)計(ji)、測試(shi)、生(sheng)(sheng)(sheng)產(chan)(chan)、融資、運營(ying)等(deng)創(chuang)(chuang)新(xin)創(chuang)(chuang)業(ye)服(fu)務(wu)(wu)。（工(gong)(gong)(gong)業(ye)和(he)信息(xi)(xi)化(hua)(hua)(hua)部、科技部）
（十五）推(tui)(tui)廣(guang)金(jin)(jin)(jin)融(rong)(rong)服務(wu)(wu)(wu)新工具(ju)。建設完(wan)善(shan)移動(dong)(dong)金(jin)(jin)(jin)融(rong)(rong)安(an)全可信公(gong)共服務(wu)(wu)(wu)平臺，制(zhi)定(ding)相關應(ying)用(yong)服務(wu)(wu)(wu)的政策措施，推(tui)(tui)動(dong)(dong)金(jin)(jin)(jin)融(rong)(rong)機(ji)構(gou)、電(dian)(dian)信運(yun)營商、銀行(xing)卡清算(suan)機(ji)構(gou)、支(zhi)付機(ji)構(gou)、電(dian)(dian)子(zi)(zi)(zi)商務(wu)(wu)(wu)企業(ye)等(deng)加強合(he)作，實現(xian)移動(dong)(dong)金(jin)(jin)(jin)融(rong)(rong)在電(dian)(dian)子(zi)(zi)(zi)商務(wu)(wu)(wu)領(ling)域的規(gui)(gui)模化應(ying)用(yong)；推(tui)(tui)廣(guang)應(ying)用(yong)具(ju)有硬件數字證書、采用(yong)國(guo)家(jia)密(mi)碼行(xing)政主管部門規(gui)(gui)定(ding)算(suan)法(fa)的移動(dong)(dong)智能終端，保障移動(dong)(dong)電(dian)(dian)子(zi)(zi)(zi)商務(wu)(wu)(wu)交易(yi)的安(an)全性(xing)和(he)真實性(xing)；制(zhi)定(ding)在線支(zhi)付標(biao)準規(gui)(gui)范(fan)和(he)制(zhi)度，提(ti)(ti)升(sheng)電(dian)(dian)子(zi)(zi)(zi)商務(wu)(wu)(wu)在線支(zhi)付的安(an)全性(xing)，滿足(zu)電(dian)(dian)子(zi)(zi)(zi)商務(wu)(wu)(wu)交易(yi)及公(gong)共服務(wu)(wu)(wu)領(ling)域金(jin)(jin)(jin)融(rong)(rong)服務(wu)(wu)(wu)需(xu)求；鼓(gu)勵商業(ye)銀行(xing)與電(dian)(dian)子(zi)(zi)(zi)商務(wu)(wu)(wu)企業(ye)開展多元(yuan)化金(jin)(jin)(jin)融(rong)(rong)服務(wu)(wu)(wu)合(he)作，提(ti)(ti)升(sheng)電(dian)(dian)子(zi)(zi)(zi)商務(wu)(wu)(wu)服務(wu)(wu)(wu)質(zhi)量和(he)效率。（人民銀行(xing)、密(mi)碼局、國(guo)家(jia)標(biao)準委）
（十六）規范(fan)網(wang)(wang)絡化金(jin)(jin)融(rong)(rong)服(fu)務(wu)(wu)新產品(pin)。鼓勵(li)證(zheng)券、保(bao)(bao)(bao)險(xian)、公募基金(jin)(jin)等企業(ye)和機構依(yi)法(fa)進行(xing)網(wang)(wang)絡化創新，完善互(hu)聯(lian)網(wang)(wang)保(bao)(bao)(bao)險(xian)產品(pin)審核和信息披露制(zhi)(zhi)度，探索(suo)建立適應互(hu)聯(lian)網(wang)(wang)證(zheng)券、保(bao)(bao)(bao)險(xian)、公募基金(jin)(jin)產品(pin)銷售等互(hu)聯(lian)網(wang)(wang)金(jin)(jin)融(rong)(rong)活動的(de)(de)新型監(jian)管方(fang)式。（人(ren)(ren)民銀行(xing)、證(zheng)監(jian)會(hui)、保(bao)(bao)(bao)監(jian)會(hui)）規范(fan)保(bao)(bao)(bao)險(xian)業(ye)電(dian)子(zi)商(shang)務(wu)(wu)平臺建設，研究制(zhi)(zhi)定電(dian)子(zi)商(shang)務(wu)(wu)涉及的(de)(de)信用保(bao)(bao)(bao)證(zheng)保(bao)(bao)(bao)險(xian)的(de)(de)相關扶持(chi)政策，鼓勵(li)發展小微企業(ye)信貸信用保(bao)(bao)(bao)險(xian)、個人(ren)(ren)消費履(lv)約保(bao)(bao)(bao)證(zheng)保(bao)(bao)(bao)險(xian)等新業(ye)務(wu)(wu)，擴大(da)信用保(bao)(bao)(bao)險(xian)保(bao)(bao)(bao)單(dan)融(rong)(rong)資范(fan)圍(wei)。完善在線旅游(you)(you)服(fu)務(wu)(wu)企業(ye)投(tou)保(bao)(bao)(bao)辦(ban)法(fa)。（保(bao)(bao)(bao)監(jian)會(hui)、銀監(jian)會(hui)、旅游(you)(you)局(ju)按職(zhi)責分工分別負責）
五、完善物流基礎設施(shi)
（十七）支持(chi)物流(liu)配(pei)送(song)(song)終端(duan)及(ji)智(zhi)慧(hui)物流(liu)平臺(tai)建(jian)(jian)設(she)。推(tui)動跨地區跨行業(ye)(ye)(ye)的智(zhi)慧(hui)物流(liu)信息(xi)平臺(tai)建(jian)(jian)設(she)，鼓勵在法(fa)律(lv)規定范圍內發(fa)(fa)展共同配(pei)送(song)(song)等物流(liu)配(pei)送(song)(song)組織新模式(shi)。（交通運輸(shu)部(bu)、商(shang)務(wu)(wu)部(bu)、郵(you)政局(ju)(ju)、發(fa)(fa)展改革(ge)委）支持(chi)物流(liu)（快(kuai)(kuai)遞(di)）配(pei)送(song)(song)站(zhan)、智(zhi)能(neng)快(kuai)(kuai)件箱(xiang)等物流(liu)設(she)施(shi)建(jian)(jian)設(she)，鼓勵社區物業(ye)(ye)(ye)、村(cun)級信息(xi)服(fu)務(wu)(wu)站(zhan)（點）、便利(li)店(dian)等提供快(kuai)(kuai)件派送(song)(song)服(fu)務(wu)(wu)。支持(chi)快(kuai)(kuai)遞(di)服(fu)務(wu)(wu)網絡向農(nong)村(cun)地區延伸。（地方(fang)(fang)各級人民(min)政府，商(shang)務(wu)(wu)部(bu)、郵(you)政局(ju)(ju)、農(nong)業(ye)(ye)(ye)部(bu)按職責(ze)(ze)(ze)分(fen)工分(fen)別(bie)負責(ze)(ze)(ze)）推(tui)進電(dian)子商(shang)務(wu)(wu)與物流(liu)快(kuai)(kuai)遞(di)協同發(fa)(fa)展。（財政部(bu)、商(shang)務(wu)(wu)部(bu)、郵(you)政局(ju)(ju)）鼓勵學校(xiao)、快(kuai)(kuai)遞(di)企業(ye)(ye)(ye)、第三方(fang)(fang)主體因地制宜加強合作，通過(guo)設(she)置智(zhi)能(neng)快(kuai)(kuai)件箱(xiang)或快(kuai)(kuai)件收發(fa)(fa)室、委托校(xiao)園郵(you)政局(ju)(ju)所代(dai)為投遞(di)、建(jian)(jian)立共同配(pei)送(song)(song)站(zhan)點等方(fang)(fang)式(shi)，促進快(kuai)(kuai)遞(di)進校(xiao)園。（地方(fang)(fang)各級人民(min)政府，郵(you)政局(ju)(ju)、商(shang)務(wu)(wu)部(bu)、教(jiao)育部(bu)）根(gen)據執法(fa)需求，研(yan)究推(tui)動被(bei)監(jian)管人員生活物資電(dian)子商(shang)務(wu)(wu)和(he)智(zhi)能(neng)配(pei)送(song)(song)。（司法(fa)部(bu)）有條件的城市(shi)應將配(pei)套建(jian)(jian)設(she)物流(liu)（快(kuai)(kuai)遞(di)）配(pei)送(song)(song)站(zhan)、智(zhi)能(neng)終端(duan)設(she)施(shi)納入(ru)城市(shi)社區發(fa)(fa)展規劃(hua)，鼓勵電(dian)子商(shang)務(wu)(wu)企業(ye)(ye)(ye)和(he)物流(liu)（快(kuai)(kuai)遞(di)）企業(ye)(ye)(ye)對網絡購物商(shang)品包裝物進行回收和(he)循環利(li)用。（有關部(bu)門按職責(ze)(ze)(ze)分(fen)工分(fen)別(bie)負責(ze)(ze)(ze)）
（十八）規(gui)范物流(liu)配(pei)(pei)(pei)送(song)車(che)(che)(che)輛管理(li)(li)(li)。各地區(qu)要(yao)按照有關規(gui)定(ding)(ding)，推動城(cheng)(cheng)(cheng)市(shi)配(pei)(pei)(pei)送(song)車(che)(che)(che)輛的(de)標準化、專業化發展(zhan)；制定(ding)(ding)并實施(shi)城(cheng)(cheng)(cheng)市(shi)配(pei)(pei)(pei)送(song)用(yong)汽車(che)(che)(che)、電動三輪車(che)(che)(che)等(deng)車(che)(che)(che)輛管理(li)(li)(li)辦法，強化城(cheng)(cheng)(cheng)市(shi)配(pei)(pei)(pei)送(song)運力需求(qiu)管理(li)(li)(li)，保障配(pei)(pei)(pei)送(song)車(che)(che)(che)輛的(de)便利通行；鼓勵采(cai)用(yong)清潔能(neng)源車(che)(che)(che)輛開(kai)展(zhan)物流(liu)（快遞）配(pei)(pei)(pei)送(song)業務，支持充電、加氣等(deng)設(she)施(shi)建設(she)；合理(li)(li)(li)規(gui)劃物流(liu)（快遞）配(pei)(pei)(pei)送(song)車(che)(che)(che)輛通行路線和貨(huo)物裝卸搬(ban)運地點。對(dui)物流(liu)（快遞）配(pei)(pei)(pei)送(song)車(che)(che)(che)輛采(cai)取通行證管理(li)(li)(li)的(de)城(cheng)(cheng)(cheng)市(shi)，應明確管理(li)(li)(li)部門、公開(kai)準入(ru)條件、引入(ru)社會監督。（地方各級人民政府）
（十九）合(he)理布局(ju)物流(liu)(liu)倉(cang)儲(chu)(chu)(chu)設(she)(she)施(shi)。完善倉(cang)儲(chu)(chu)(chu)建(jian)設(she)(she)標準體(ti)(ti)系，鼓勵現代化倉(cang)儲(chu)(chu)(chu)設(she)(she)施(shi)建(jian)設(she)(she)，加(jia)強偏遠地(di)(di)(di)區倉(cang)儲(chu)(chu)(chu)設(she)(she)施(shi)建(jian)設(she)(she)。（住(zhu)房城鄉建(jian)設(she)(she)部(bu)、公安(an)部(bu)、發展(zhan)改(gai)革委、商(shang)務(wu)部(bu)、林(lin)業局(ju)）各(ge)地(di)(di)(di)區要(yao)在城鄉規(gui)劃(hua)中合(he)理規(gui)劃(hua)布局(ju)物流(liu)(liu)倉(cang)儲(chu)(chu)(chu)用(yong)地(di)(di)(di)，在土(tu)地(di)(di)(di)利(li)用(yong)總體(ti)(ti)規(gui)劃(hua)和年(nian)度供(gong)地(di)(di)(di)計劃(hua)中合(he)理安(an)排倉(cang)儲(chu)(chu)(chu)建(jian)設(she)(she)用(yong)地(di)(di)(di)，引導社會資(zi)本進(jin)行倉(cang)儲(chu)(chu)(chu)設(she)(she)施(shi)投資(zi)建(jian)設(she)(she)或(huo)再利(li)用(yong)，嚴禁擅(shan)自改(gai)變物流(liu)(liu)倉(cang)儲(chu)(chu)(chu)用(yong)地(di)(di)(di)性(xing)質。（地(di)(di)(di)方各(ge)級(ji)人(ren)民(min)政(zheng)(zheng)府）鼓勵物流(liu)(liu)（快遞）企業發展(zhan)“倉(cang)配一體(ti)(ti)化”服務(wu)。（商(shang)務(wu)部(bu)、郵政(zheng)(zheng)局(ju)）
六、提升對外開(kai)放水平(ping)
（二十）加強電子商(shang)(shang)務國(guo)際合(he)作。積極發起或參與多(duo)雙(shuang)邊(bian)或區域關于電子商(shang)(shang)務規則的(de)談(tan)判(pan)和(he)(he)交(jiao)流合(he)作，研(yan)究建立我(wo)國(guo)與國(guo)際認(ren)可(ke)組織(zhi)的(de)互認(ren)機(ji)制(zhi)(zhi)，依托(tuo)我(wo)國(guo)認(ren)證(zheng)認(ren)可(ke)制(zhi)(zhi)度(du)和(he)(he)體(ti)系，完善電子商(shang)(shang)務企業(ye)和(he)(he)商(shang)(shang)品(pin)的(de)合(he)格評(ping)定機(ji)制(zhi)(zhi)，提升國(guo)際組織(zhi)和(he)(he)機(ji)構(gou)對我(wo)國(guo)電子商(shang)(shang)務企業(ye)和(he)(he)商(shang)(shang)品(pin)認(ren)證(zheng)結(jie)果的(de)認(ren)可(ke)程度(du)，力爭(zheng)國(guo)際電子商(shang)(shang)務規制(zhi)(zhi)制(zhi)(zhi)定的(de)主動權和(he)(he)跨(kua)境電子商(shang)(shang)務發展(zhan)的(de)話語權。（商(shang)(shang)務部、質檢(jian)總局）
（二十一(yi)）提(ti)升跨(kua)境(jing)(jing)電(dian)(dian)子(zi)商(shang)務(wu)(wu)通(tong)(tong)(tong)關(guan)(guan)(guan)效(xiao)率。積極推進(jin)跨(kua)境(jing)(jing)電(dian)(dian)子(zi)商(shang)務(wu)(wu)通(tong)(tong)(tong)關(guan)(guan)(guan)、檢驗(yan)檢疫(yi)、結匯、繳(jiao)進(jin)口稅等關(guan)(guan)(guan)鍵環節“單(dan)(dan)一(yi)窗口”綜合服務(wu)(wu)體系建設，簡化(hua)與完(wan)善(shan)跨(kua)境(jing)(jing)電(dian)(dian)子(zi)商(shang)務(wu)(wu)貨物(wu)(wu)返修(xiu)與退運通(tong)(tong)(tong)關(guan)(guan)(guan)流程，提(ti)高通(tong)(tong)(tong)關(guan)(guan)(guan)效(xiao)率。（海(hai)(hai)關(guan)(guan)(guan)總(zong)署、財政部、稅務(wu)(wu)總(zong)局、質(zhi)檢總(zong)局、外(wai)匯局）探索(suo)建立跨(kua)境(jing)(jing)電(dian)(dian)子(zi)商(shang)務(wu)(wu)貨物(wu)(wu)負(fu)面(mian)清單(dan)(dan)、風(feng)險(xian)監(jian)測制(zhi)(zhi)度(du)，完(wan)善(shan)跨(kua)境(jing)(jing)電(dian)(dian)子(zi)商(shang)務(wu)(wu)貨物(wu)(wu)通(tong)(tong)(tong)關(guan)(guan)(guan)與檢驗(yan)檢疫(yi)監(jian)管模式，建立跨(kua)境(jing)(jing)電(dian)(dian)子(zi)商(shang)務(wu)(wu)及相(xiang)關(guan)(guan)(guan)物(wu)(wu)流企業誠(cheng)信分類管理制(zhi)(zhi)度(du)，防止疫(yi)病疫(yi)情傳入、外(wai)來有害生物(wu)(wu)入侵(qin)和(he)物(wu)(wu)種資(zi)源(yuan)流失(shi)。（海(hai)(hai)關(guan)(guan)(guan)總(zong)署、質(zhi)檢總(zong)局按職責分工分別負(fu)責）大力支(zhi)持中國（杭州）跨(kua)境(jing)(jing)電(dian)(dian)子(zi)商(shang)務(wu)(wu)綜合試(shi)驗(yan)區先行先試(shi)，盡快(kuai)形成可(ke)復制(zhi)(zhi)、可(ke)推廣(guang)的經(jing)驗(yan)，加快(kuai)在全國范(fan)圍推廣(guang)。（商(shang)務(wu)(wu)部、發展改(gai)革委）
（二十二）推動電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)走出(chu)去。抓(zhua)緊(jin)研究制(zhi)定促進(jin)跨境(jing)電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)發(fa)展(zhan)(zhan)的指導意(yi)見。（商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)部(bu)(bu)、發(fa)展(zhan)(zhan)改革委、海(hai)關總(zong)署、工(gong)業和信息化(hua)部(bu)(bu)、財政(zheng)部(bu)(bu)、人民銀行、稅(shui)務(wu)(wu)(wu)(wu)總(zong)局、工(gong)商(shang)(shang)(shang)(shang)總(zong)局、質(zhi)檢(jian)總(zong)局、外(wai)(wai)(wai)匯(hui)(hui)局）鼓(gu)勵國(guo)家政(zheng)策性銀行在業務(wu)(wu)(wu)(wu)范圍(wei)內加大對電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)企(qi)業境(jing)外(wai)(wai)(wai)投(tou)資(zi)(zi)并(bing)購的貸款支持(chi)，研究制(zhi)定針對電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)企(qi)業境(jing)外(wai)(wai)(wai)上市的規范管理政(zheng)策。（人民銀行、證監會、商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)部(bu)(bu)、發(fa)展(zhan)(zhan)改革委、工(gong)業和信息化(hua)部(bu)(bu)）簡化(hua)電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)企(qi)業境(jing)外(wai)(wai)(wai)直接投(tou)資(zi)(zi)外(wai)(wai)(wai)匯(hui)(hui)登(deng)記(ji)(ji)手續，拓寬其境(jing)外(wai)(wai)(wai)直接投(tou)資(zi)(zi)外(wai)(wai)(wai)匯(hui)(hui)登(deng)記(ji)(ji)及變更(geng)登(deng)記(ji)(ji)業務(wu)(wu)(wu)(wu)辦(ban)理渠道。（外(wai)(wai)(wai)匯(hui)(hui)局）支持(chi)電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)企(qi)業建(jian)立海(hai)外(wai)(wai)(wai)營銷渠道，創立自有品牌。各駐外(wai)(wai)(wai)機構應加大對電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)企(qi)業走出(chu)去的服務(wu)(wu)(wu)(wu)力(li)度。進(jin)一(yi)(yi)步(bu)開(kai)放面(mian)向(xiang)港(gang)澳臺地區(qu)的電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)市場，推動設立海(hai)峽兩岸電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)經濟合作實(shi)驗區(qu)。鼓(gu)勵發(fa)展(zhan)(zhan)面(mian)向(xiang)“一(yi)(yi)帶(dai)一(yi)(yi)路”沿線國(guo)家的電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)合作，擴大跨境(jing)電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)綜合試點，建(jian)立政(zheng)府、企(qi)業、專(zhuan)家等各個層(ceng)面(mian)的對話機制(zhi)，發(fa)起和主(zhu)導電(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)多(duo)邊合作。（有關部(bu)(bu)門按職責分工(gong)分別負責）
七(qi)、構筑安全保障防線
（二(er)十三）保障電子(zi)商(shang)務(wu)(wu)網(wang)絡(luo)安(an)全(quan)(quan)(quan)。電子(zi)商(shang)務(wu)(wu)企業(ye)要按照國家信(xin)(xin)息(xi)(xi)(xi)(xi)安(an)全(quan)(quan)(quan)等級保護管(guan)理(li)(li)(li)規(gui)范(fan)和(he)技術標準(zhun)相關要求(qiu)，采(cai)用安(an)全(quan)(quan)(quan)可控的信(xin)(xin)息(xi)(xi)(xi)(xi)設備和(he)網(wang)絡(luo)安(an)全(quan)(quan)(quan)產品，建(jian)設完善網(wang)絡(luo)安(an)全(quan)(quan)(quan)防護體(ti)系(xi)、數(shu)據(ju)資源安(an)全(quan)(quan)(quan)管(guan)理(li)(li)(li)體(ti)系(xi)和(he)網(wang)絡(luo)安(an)全(quan)(quan)(quan)應急處(chu)置體(ti)系(xi)，鼓(gu)勵(li)電子(zi)商(shang)務(wu)(wu)企業(ye)獲得信(xin)(xin)息(xi)(xi)(xi)(xi)安(an)全(quan)(quan)(quan)管(guan)理(li)(li)(li)體(ti)系(xi)認(ren)證，提高自身信(xin)(xin)息(xi)(xi)(xi)(xi)安(an)全(quan)(quan)(quan)管(guan)理(li)(li)(li)水平。鼓(gu)勵(li)電子(zi)商(shang)務(wu)(wu)企業(ye)加強與網(wang)絡(luo)安(an)全(quan)(quan)(quan)專業(ye)服務(wu)(wu)機構、相關管(guan)理(li)(li)(li)部(bu)門的合作，共享(xiang)網(wang)絡(luo)安(an)全(quan)(quan)(quan)威脅預警信(xin)(xin)息(xi)(xi)(xi)(xi)，消除(chu)網(wang)絡(luo)安(an)全(quan)(quan)(quan)隱(yin)患，共同防范(fan)網(wang)絡(luo)攻擊破壞、竊(qie)取公民個人信(xin)(xin)息(xi)(xi)(xi)(xi)等違法犯罪(zui)活動。（公安(an)部(bu)、國家認(ren)監委、工業(ye)和(he)信(xin)(xin)息(xi)(xi)(xi)(xi)化部(bu)、密碼局）
（二十四(si)）確(que)保(bao)電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)務(wu)交(jiao)(jiao)(jiao)易(yi)(yi)安全(quan)。研究制(zhi)(zhi)定電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)務(wu)交(jiao)(jiao)(jiao)易(yi)(yi)安全(quan)管(guan)(guan)理制(zhi)(zhi)度，明確(que)電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)務(wu)交(jiao)(jiao)(jiao)易(yi)(yi)各(ge)方的安全(quan)責任(ren)和(he)(he)義(yi)務(wu)。（工(gong)商(shang)總局、工(gong)業和(he)(he)信息(xi)化部(bu)、公安部(bu)）建(jian)立(li)電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)認證信任(ren)體系，促進電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)認證機(ji)構數字證書(shu)交(jiao)(jiao)(jiao)叉(cha)互認和(he)(he)數字證書(shu)應(ying)用(yong)的互聯(lian)互通，推廣數字證書(shu)在電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)務(wu)交(jiao)(jiao)(jiao)易(yi)(yi)領域的應(ying)用(yong)。建(jian)立(li)電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)合同(tong)等(deng)電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)交(jiao)(jiao)(jiao)易(yi)(yi)憑(ping)證的規范管(guan)(guan)理機(ji)制(zhi)(zhi)，確(que)保(bao)網絡交(jiao)(jiao)(jiao)易(yi)(yi)各(ge)方的合法權益。加強(qiang)電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)務(wu)交(jiao)(jiao)(jiao)易(yi)(yi)各(ge)方信息(xi)保(bao)護，保(bao)障電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)務(wu)消費者個人信息(xi)安全(quan)。（工(gong)業和(he)(he)信息(xi)化部(bu)、工(gong)商(shang)總局、密碼局等(deng)有關部(bu)門(men)按職責分工(gong)分別(bie)負責）
（二十五）預防和打(da)擊(ji)電子(zi)商(shang)(shang)(shang)務領域違(wei)(wei)(wei)法(fa)犯(fan)罪。電子(zi)商(shang)(shang)(shang)務企業(ye)要(yao)切(qie)實履行違(wei)(wei)(wei)禁(jin)品信(xin)息巡查清理、交易(yi)記(ji)錄及日志(zhi)留存、違(wei)(wei)(wei)法(fa)犯(fan)罪線索報(bao)告等(deng)(deng)責(ze)任(ren)和義務，加強(qiang)(qiang)對(dui)銷售管制商(shang)(shang)(shang)品網(wang)絡(luo)(luo)商(shang)(shang)(shang)戶的資格(ge)審(shen)查和對(dui)異常交易(yi)、非(fei)法(fa)交易(yi)的監(jian)控，防范(fan)電子(zi)商(shang)(shang)(shang)務在線支付給違(wei)(wei)(wei)法(fa)犯(fan)罪活(huo)動(dong)提供洗(xi)錢(qian)等(deng)(deng)便利，并為打(da)擊(ji)網(wang)絡(luo)(luo)違(wei)(wei)(wei)法(fa)犯(fan)罪提供技術支持。加強(qiang)(qiang)電子(zi)商(shang)(shang)(shang)務企業(ye)與相關(guan)管理部門(men)的協作配合(he)(he)，建立跨機(ji)構(gou)合(he)(he)作機(ji)制，加大對(dui)制售假冒(mao)偽劣商(shang)(shang)(shang)品、網(wang)絡(luo)(luo)盜竊(qie)、網(wang)絡(luo)(luo)詐騙、網(wang)上非(fei)法(fa)交易(yi)等(deng)(deng)違(wei)(wei)(wei)法(fa)犯(fan)罪活(huo)動(dong)的打(da)擊(ji)力(li)度。（公安部、工(gong)(gong)商(shang)(shang)(shang)總局(ju)、人(ren)民銀行、銀監(jian)會(hui)、工(gong)(gong)業(ye)和信(xin)息化部、商(shang)(shang)(shang)務部等(deng)(deng)有關(guan)部門(men)按職(zhi)責(ze)分(fen)(fen)工(gong)(gong)分(fen)(fen)別負責(ze)）
八、健全(quan)支撐(cheng)體系
（二十六）健全法規(gui)標(biao)準(zhun)體系。加(jia)快(kuai)推進(jin)(jin)電(dian)(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)法立(li)法進(jin)(jin)程(cheng)，研究制(zhi)定(ding)或適時(shi)修(xiu)訂相關(guan)法規(gui)，明(ming)確(que)電(dian)(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)票據、電(dian)(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)合同(tong)、電(dian)(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)檢(jian)(jian)(jian)驗檢(jian)(jian)(jian)疫報告和證書、各類(lei)電(dian)(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)交(jiao)易(yi)憑證等的法律效力(li)，作(zuo)為處(chu)理相關(guan)業務(wu)(wu)的合法憑證。（有關(guan)部(bu)(bu)門按職責(ze)分(fen)(fen)工(gong)分(fen)(fen)別負責(ze)）制(zhi)定(ding)適合電(dian)(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)特(te)點的投訴管理制(zhi)度，制(zhi)定(ding)基于統(tong)(tong)一產(chan)品(pin)編碼(ma)的電(dian)(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)交(jiao)易(yi)產(chan)品(pin)質(zhi)量信息發布規(gui)范，建立(li)電(dian)(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)糾(jiu)紛解決和產(chan)品(pin)質(zhi)量擔保責(ze)任機制(zhi)。（工(gong)商(shang)(shang)(shang)總局(ju)(ju)(ju)、質(zhi)檢(jian)(jian)(jian)總局(ju)(ju)(ju)等部(bu)(bu)門按職責(ze)分(fen)(fen)工(gong)分(fen)(fen)別負責(ze)）逐步(bu)推行(xing)電(dian)(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)發票和電(dian)(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)會計(ji)檔案(an)，完善(shan)相關(guan)技(ji)術標(biao)準(zhun)和規(gui)章制(zhi)度。（稅(shui)務(wu)(wu)總局(ju)(ju)(ju)、財(cai)政部(bu)(bu)、檔案(an)局(ju)(ju)(ju)、國(guo)家標(biao)準(zhun)委(wei)）建立(li)完善(shan)電(dian)(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)統(tong)(tong)計(ji)制(zhi)度，擴大電(dian)(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)統(tong)(tong)計(ji)的覆蓋面，增(zeng)強統(tong)(tong)計(ji)的及時(shi)性(xing)(xing)、真實(shi)性(xing)(xing)。（統(tong)(tong)計(ji)局(ju)(ju)(ju)、商(shang)(shang)(shang)務(wu)(wu)部(bu)(bu)）統(tong)(tong)一線上線下的商(shang)(shang)(shang)品(pin)編碼(ma)標(biao)識，完善(shan)電(dian)(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)標(biao)準(zhun)規(gui)范體系，研究電(dian)(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)基礎性(xing)(xing)關(guan)鍵標(biao)準(zhun)，積極主(zhu)導和參與(yu)制(zhi)定(ding)電(dian)(dian)(dian)子(zi)(zi)(zi)(zi)(zi)(zi)商(shang)(shang)(shang)務(wu)(wu)國(guo)際標(biao)準(zhun)。（國(guo)家標(biao)準(zhun)委(wei)、商(shang)(shang)(shang)務(wu)(wu)部(bu)(bu)）
（二十七）加強信(xin)(xin)用(yong)(yong)(yong)(yong)(yong)體系建(jian)設(she)。建(jian)立健(jian)全(quan)電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)信(xin)(xin)用(yong)(yong)(yong)(yong)(yong)信(xin)(xin)息(xi)管理制度，推(tui)動(dong)(dong)電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)企業(ye)信(xin)(xin)用(yong)(yong)(yong)(yong)(yong)信(xin)(xin)息(xi)公開。推(tui)進(jin)人(ren)口、法人(ren)、商(shang)(shang)(shang)(shang)(shang)標和(he)產(chan)品(pin)(pin)質量等信(xin)(xin)息(xi)資(zi)源(yuan)向電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)企業(ye)和(he)信(xin)(xin)用(yong)(yong)(yong)(yong)(yong)服(fu)務(wu)(wu)(wu)(wu)機(ji)構開放，逐(zhu)步降低(di)查(cha)詢及利用(yong)(yong)(yong)(yong)(yong)成本。（工(gong)商(shang)(shang)(shang)(shang)(shang)總(zong)(zong)局(ju)(ju)(ju)(ju)、商(shang)(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)部(bu)、公安部(bu)、質檢(jian)總(zong)(zong)局(ju)(ju)(ju)(ju)等部(bu)門按職責(ze)分工(gong)分別負責(ze)）促(cu)進(jin)電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)信(xin)(xin)用(yong)(yong)(yong)(yong)(yong)信(xin)(xin)息(xi)與社會其他領(ling)域相關信(xin)(xin)息(xi)的交換共享，推(tui)動(dong)(dong)電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)信(xin)(xin)用(yong)(yong)(yong)(yong)(yong)評(ping)價，建(jian)立健(jian)全(quan)電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)領(ling)域失信(xin)(xin)行(xing)為聯合懲戒機(ji)制。（發展改革委(wei)、人(ren)民銀(yin)行(xing)、工(gong)商(shang)(shang)(shang)(shang)(shang)總(zong)(zong)局(ju)(ju)(ju)(ju)、質檢(jian)總(zong)(zong)局(ju)(ju)(ju)(ju)、商(shang)(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)部(bu)）推(tui)動(dong)(dong)電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)領(ling)域應(ying)用(yong)(yong)(yong)(yong)(yong)網(wang)絡身份證，完(wan)善(shan)網(wang)店實名制，鼓勵發展社會化的電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)網(wang)站可信(xin)(xin)認證服(fu)務(wu)(wu)(wu)(wu)。（公安部(bu)、工(gong)商(shang)(shang)(shang)(shang)(shang)總(zong)(zong)局(ju)(ju)(ju)(ju)、質檢(jian)總(zong)(zong)局(ju)(ju)(ju)(ju)）發展電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)可信(xin)(xin)交易保障公共服(fu)務(wu)(wu)(wu)(wu)，完(wan)善(shan)電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)信(xin)(xin)用(yong)(yong)(yong)(yong)(yong)服(fu)務(wu)(wu)(wu)(wu)保障制度，推(tui)動(dong)(dong)信(xin)(xin)用(yong)(yong)(yong)(yong)(yong)調查(cha)、信(xin)(xin)用(yong)(yong)(yong)(yong)(yong)評(ping)估、信(xin)(xin)用(yong)(yong)(yong)(yong)(yong)擔保等第三方(fang)信(xin)(xin)用(yong)(yong)(yong)(yong)(yong)服(fu)務(wu)(wu)(wu)(wu)和(he)產(chan)品(pin)(pin)在電(dian)(dian)(dian)(dian)(dian)(dian)子(zi)(zi)商(shang)(shang)(shang)(shang)(shang)務(wu)(wu)(wu)(wu)中的推(tui)廣應(ying)用(yong)(yong)(yong)(yong)(yong)。（工(gong)商(shang)(shang)(shang)(shang)(shang)總(zong)(zong)局(ju)(ju)(ju)(ju)、質檢(jian)總(zong)(zong)局(ju)(ju)(ju)(ju)）
（二十八）強化(hua)科(ke)技(ji)與教(jiao)育支撐。開展電(dian)子(zi)商務(wu)(wu)(wu)(wu)(wu)基礎理論、發(fa)展規(gui)律研究(jiu)。加強電(dian)子(zi)商務(wu)(wu)(wu)(wu)(wu)領(ling)域云計算、大數(shu)據、物聯(lian)網(wang)、智能交易(yi)等核(he)心(xin)關鍵技(ji)術研究(jiu)開發(fa)。實(shi)施網(wang)絡(luo)(luo)定制服(fu)務(wu)(wu)(wu)(wu)(wu)、網(wang)絡(luo)(luo)平臺服(fu)務(wu)(wu)(wu)(wu)(wu)、網(wang)絡(luo)(luo)交易(yi)服(fu)務(wu)(wu)(wu)(wu)(wu)、網(wang)絡(luo)(luo)貿易(yi)服(fu)務(wu)(wu)(wu)(wu)(wu)、網(wang)絡(luo)(luo)交易(yi)保障服(fu)務(wu)(wu)(wu)(wu)(wu)技(ji)術研發(fa)與應用示范工(gong)程(cheng)(cheng)。強化(hua)產學(xue)(xue)研結合(he)的企業技(ji)術中(zhong)心(xin)、工(gong)程(cheng)(cheng)技(ji)術中(zhong)心(xin)、重點(dian)實(shi)驗室建(jian)設(she)(she)。鼓勵企業組建(jian)產學(xue)(xue)研協同(tong)創新聯(lian)盟。探索建(jian)立電(dian)子(zi)商務(wu)(wu)(wu)(wu)(wu)學(xue)(xue)科(ke)體系，引導高等院校加強電(dian)子(zi)商務(wu)(wu)(wu)(wu)(wu)學(xue)(xue)科(ke)建(jian)設(she)(she)和人(ren)才培養(yang)，為電(dian)子(zi)商務(wu)(wu)(wu)(wu)(wu)發(fa)展提供(gong)更多的高層次復合(he)型專門人(ren)才。（科(ke)技(ji)部、教(jiao)育部、發(fa)展改革委、商務(wu)(wu)(wu)(wu)(wu)部）建(jian)立預防網(wang)絡(luo)(luo)詐騙、保障交易(yi)安全、保護個人(ren)信息等相關知識(shi)的宣傳與服(fu)務(wu)(wu)(wu)(wu)(wu)機制。（公安部、工(gong)商總局(ju)、質檢總局(ju)）
（二十九）協調推(tui)動區(qu)域(yu)電(dian)子(zi)商(shang)(shang)務(wu)發(fa)展。各地(di)(di)區(qu)要(yao)把(ba)電(dian)子(zi)商(shang)(shang)務(wu)列入經濟與(yu)社會發(fa)展規劃，按照國(guo)家(jia)(jia)有(you)關(guan)區(qu)域(yu)發(fa)展規劃和(he)對(dui)外經貿合作戰(zhan)略(lve)，立足城(cheng)市產業發(fa)展特點和(he)優勢(shi)，引導(dao)各類電(dian)子(zi)商(shang)(shang)務(wu)業態和(he)功能聚集，推(tui)動電(dian)子(zi)商(shang)(shang)務(wu)產業統籌協調、錯(cuo)位發(fa)展。推(tui)動國(guo)家(jia)(jia)電(dian)子(zi)商(shang)(shang)務(wu)示(shi)范城(cheng)市、示(shi)范基(ji)地(di)(di)建(jian)設。（有(you)關(guan)地(di)(di)方(fang)人(ren)民政(zheng)府）依托(tuo)國(guo)家(jia)(jia)電(dian)子(zi)商(shang)(shang)務(wu)示(shi)范城(cheng)市，加(jia)快開展電(dian)子(zi)商(shang)(shang)務(wu)法(fa)規政(zheng)策(ce)創新和(he)試(shi)點示(shi)范工作，為(wei)國(guo)家(jia)(jia)制(zhi)定電(dian)子(zi)商(shang)(shang)務(wu)相關(guan)法(fa)規和(he)政(zheng)策(ce)提供實踐依據(ju)。加(jia)強對(dui)中西部(bu)(bu)和(he)東北(bei)地(di)(di)區(qu)電(dian)子(zi)商(shang)(shang)務(wu)示(shi)范城(cheng)市的支持與(yu)指導(dao)。（發(fa)展改革(ge)委、財政(zheng)部(bu)(bu)、商(shang)(shang)務(wu)部(bu)(bu)、人(ren)民銀行(xing)、海關(guan)總署、稅務(wu)總局(ju)、工商(shang)(shang)總局(ju)、質檢總局(ju)等部(bu)(bu)門按照職責分工分別負責）
各(ge)(ge)地區、各(ge)(ge)部(bu)門(men)要認(ren)真落實本意見提出(chu)的各(ge)(ge)項(xiang)任務(wu)，于2015年底前研(yan)究出(chu)臺(tai)具體政(zheng)策。發(fa)展(zhan)改革委、中央(yang)網信辦、商務(wu)部(bu)、工(gong)業和(he)信息化部(bu)、財政(zheng)部(bu)、人(ren)力資源(yuan)社(she)會(hui)保障部(bu)、人(ren)民銀(yin)行(xing)、海關總(zong)(zong)署、稅(shui)務(wu)總(zong)(zong)局、工(gong)商總(zong)(zong)局、質檢總(zong)(zong)局等部(bu)門(men)要完善電子(zi)商務(wu)跨部(bu)門(men)協調工(gong)作(zuo)機(ji)制，研(yan)究重大問題，加強指導和(he)服務(wu)。有關社(she)會(hui)機(ji)構要充分發(fa)揮自身(shen)監督作(zuo)用，推(tui)動(dong)行(xing)業自律和(he)服務(wu)創新(xin)。相關部(bu)門(men)、社(she)團組(zu)織及企業要解(jie)放思想，轉變觀念，密切(qie)協作(zuo)，開拓創新(xin)，共同推(tui)動(dong)建立(li)規范有序(xu)、社(she)會(hui)共治(zhi)、輻射全球的電子(zi)商務(wu)大市場(chang)，促進經濟平穩健康發(fa)展(zhan)。
國務院
2015年5月4日(ri)
