文章來(lai)源:科(ke)創(chuang)局 免费菠(bo)萝视频app下载(zai) 發布時間:2021-10-26
中國民航信息集團有限公司黨委書記、董事長、總經理 崔志雄
在中國(guo)產(chan)品(pin)(pin)向中國(guo)品(pin)(pin)牌(pai)轉變的新征程上,品(pin)(pin)牌(pai)資產(chan)作為國(guo)有資產(chan)的重要(yao)構成,是中央企業提質(zhi)增效升級、做強做優做大的重要(yao)抓手。中央企業想要(yao)穩中提質(zhi)、全面(mian)邁向高(gao)質(zhi)量發展,一定要(yao)做好品(pin)(pin)牌(pai)建設這一大課(ke)題。
中(zhong)國(guo)(guo)(guo)(guo)(guo)(guo)民(min)航信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)息(xi)集團(tuan)有限公司(以(yi)下簡稱“中(zhong)國(guo)(guo)(guo)(guo)(guo)(guo)航信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)”)正式組建于2002年(nian),是(shi)(shi)專(zhuan)業(ye)(ye)從事(shi)航空運(yun)輸旅(lv)游信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)息(xi)服(fu)務(wu)的(de)(de)(de)大型高(gao)科技企(qi)(qi)業(ye)(ye)。經過(guo)四十年(nian)的(de)(de)(de)發(fa)展(zhan)建設(she),中(zhong)國(guo)(guo)(guo)(guo)(guo)(guo)航信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)構建起了支(zhi)撐民(min)航信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)息(xi)化(hua)發(fa)展(zhan)的(de)(de)(de)訂座、離港(gang)、分(fen)銷、結算四大商務(wu)信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)息(xi)系(xi)統(tong),成為全球唯一(yi)在發(fa)展(zhan)中(zhong)國(guo)(guo)(guo)(guo)(guo)(guo)家獨(du)立運(yun)行、保持持續發(fa)展(zhan)并覆該旅(lv)客出行各主(zhu)要環節的(de)(de)(de)大型民(min)航商務(wu)信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)息(xi)系(xi)統(tong)服(fu)務(wu)商,所(suo)運(yun)營的(de)(de)(de)信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)息(xi)系(xi)統(tong)被列入國(guo)(guo)(guo)(guo)(guo)(guo)務(wu)院監(jian)管的(de)(de)(de)八(ba)大重點(dian)系(xi)統(tong)。中(zhong)國(guo)(guo)(guo)(guo)(guo)(guo)航信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)是(shi)(shi)全球第(di)三大民(min)航旅(lv)客服(fu)務(wu)系(xi)統(tong)提供商,擁(yong)有全球最大的(de)(de)(de)BSP數據處理中(zhong)心,數次榮膺中(zhong)國(guo)(guo)(guo)(guo)(guo)(guo)信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)息(xi)化(hua)500強(qiang),擁(yong)有28項國(guo)(guo)(guo)(guo)(guo)(guo)家發(fa)明專(zhuan)利授(shou)權,是(shi)(shi)國(guo)(guo)(guo)(guo)(guo)(guo)家首(shou)批獲得信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)息(xi)系(xi)統(tong)集成及服(fu)務(wu)資質(zhi)運(yun)行維(wei)護分(fen)項一(yi)級(ji)資質(zhi)的(de)(de)(de)企(qi)(qi)業(ye)(ye),2010年(nian)以(yi)來連續獲評“中(zhong)國(guo)(guo)(guo)(guo)(guo)(guo)軟件(jian)(jian)服(fu)務(wu)業(ye)(ye)企(qi)(qi)業(ye)(ye)信(xin)(xin)(xin)(xin)(xin)(xin)(xin)(xin)用評價3A級(ji)企(qi)(qi)業(ye)(ye)”“中(zhong)國(guo)(guo)(guo)(guo)(guo)(guo)十大創新(xin)軟件(jian)(jian)企(qi)(qi)業(ye)(ye)”等榮譽。
鮮明的(de)行業(ye)(ye)(ye)特點和業(ye)(ye)(ye)務性質,在品牌建(jian)設的(de)過(guo)程(cheng)中卻(que)面臨(lin)局限性。中國航信(xin)主業(ye)(ye)(ye)長期聚焦(jiao)于民航旅游(you)商務信(xin)息(xi)系統領(ling)域(yu),主要(yao)服務行業(ye)(ye)(ye)內企業(ye)(ye)(ye)客戶,超過(guo)80%的(de)收入來自行業(ye)(ye)(ye)排名(ming)前50位的(de)大型(xing)航空公司集團、機場(chang),垂直細分領(ling)域(yu)的(de)影響(xiang)、B2B商業(ye)(ye)(ye)模式的(de)局限、重要(yao)信(xin)息(xi)基礎設施承擔的(de)數據安(an)全與保密(mi)要(yao)求,致(zhi)使中國航信(xin)品牌穿透力不夠,影響(xiang)力不足(zu)、社會(hui)知名(ming)度不強。
面(mian)對中(zhong)(zhong)(zhong)國(guo)(guo)航(hang)(hang)信(xin)品牌(pai)(pai)(pai)建(jian)(jian)設(she)的(de)(de)特殊形勢,“如(ru)何讓社會認識中(zhong)(zhong)(zhong)國(guo)(guo)航(hang)(hang)信(xin)品牌(pai)(pai)(pai)?”“如(ru)何讓人民(min)感知中(zhong)(zhong)(zhong)國(guo)(guo)航(hang)(hang)信(xin)品牌(pai)(pai)(pai)?”“如(ru)何讓國(guo)(guo)際(ji)市場聆聽中(zhong)(zhong)(zhong)國(guo)(guo)航(hang)(hang)信(xin)品牌(pai)(pai)(pai)聲音?”就(jiu)成(cheng)為(wei)了中(zhong)(zhong)(zhong)國(guo)(guo)航(hang)(hang)信(xin)品牌(pai)(pai)(pai)建(jian)(jian)設(she)反復(fu)思索的(de)(de)三(san)個子命題(ti)。經過四(si)十(shi)年品牌(pai)(pai)(pai)建(jian)(jian)設(she)與(yu)摸(mo)索,中(zhong)(zhong)(zhong)國(guo)(guo)航(hang)(hang)信(xin)認為(wei),在(zai)細分領域開(kai)拓(tuo)市場、在(zai)專業(ye)領域拓(tuo)展(zhan)品牌(pai)(pai)(pai)的(de)(de)企業(ye)還(huan)是應當(dang)從行(xing)業(ye)特點中(zhong)(zhong)(zhong)找突破,從自身稟(bing)賦里(li)找結合,因(yin)企制宜,積淀免(mian)费菠萝(luo)视频app下载(zai)底(di)蘊,打造行(xing)業(ye)特色品牌(pai)(pai)(pai)。
我(wo)們認(ren)為,中(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)(guo)(guo)航信(xin)(xin)(xin)(xin)(xin)的(de)(de)(de)品(pin)(pin)牌(pai)建(jian)(jian)設與公司(si)業(ye)(ye)務(wu)發(fa)(fa)展相(xiang)輔相(xiang)成(cheng),既有一(yi)般品(pin)(pin)牌(pai)建(jian)(jian)設的(de)(de)(de)普(pu)遍性(xing),也更應該體(ti)現行業(ye)(ye)的(de)(de)(de)特(te)(te)殊性(xing)。公司(si)的(de)(de)(de)基(ji)因是歷(li)史積(ji)淀與行業(ye)(ye)特(te)(te)點交互影響的(de)(de)(de)特(te)(te)定結果,總的(de)(de)(de)來說,就是“安(an)全(quan)、創(chuang)新、服(fu)(fu)(fu)(fu)務(wu)、產品(pin)(pin)、人(ren)(ren)(ren)才”這五個關鍵(jian)(jian)詞。“安(an)全(quan)”源(yuan)(yuan)自(zi)(zi)中(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)(guo)(guo)航信(xin)(xin)(xin)(xin)(xin)對(dui)(dui)(dui)自(zi)(zi)身使命的(de)(de)(de)勇(yong)敢(gan)擔(dan)當。中(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)(guo)(guo)航信(xin)(xin)(xin)(xin)(xin)運營的(de)(de)(de)民(min)航商務(wu)信(xin)(xin)(xin)(xin)(xin)息(xi)系統承(cheng)擔(dan)著國(guo)(guo)(guo)(guo)(guo)家(jia)(jia)民(min)航客貨運輸(shu)業(ye)(ye)務(wu)數據處理(li)和(he)傳輸(shu)的(de)(de)(de)關鍵(jian)(jian)任(ren)務(wu),運營與維(wei)護著國(guo)(guo)(guo)(guo)(guo)家(jia)(jia)重要(yao)(yao)的(de)(de)(de)信(xin)(xin)(xin)(xin)(xin)息(xi)資源(yuan)(yuan)和(he)數據資源(yuan)(yuan),安(an)全(quan)始終是貫穿航信(xin)(xin)(xin)(xin)(xin)發(fa)(fa)展歷(li)程的(de)(de)(de)重要(yao)(yao)主線。“創(chuang)新”源(yuan)(yuan)自(zi)(zi)中(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)(guo)(guo)航信(xin)(xin)(xin)(xin)(xin)對(dui)(dui)(dui)自(zi)(zi)身初(chu)心的(de)(de)(de)深度(du)認(ren)知。作(zuo)為唯(wei)一(yi)以(yi)(yi)信(xin)(xin)(xin)(xin)(xin)息(xi)服(fu)(fu)(fu)(fu)務(wu)為主業(ye)(ye)的(de)(de)(de)中(zhong)(zhong)(zhong)(zhong)央企業(ye)(ye),中(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)(guo)(guo)航信(xin)(xin)(xin)(xin)(xin)專注信(xin)(xin)(xin)(xin)(xin)息(xi)技術(shu)的(de)(de)(de)研究、開發(fa)(fa)與應用(yong),致(zhi)力(li)于用(yong)科(ke)技帶動(dong)(dong)影響行業(ye)(ye),以(yi)(yi)技術(shu)驅動(dong)(dong)產業(ye)(ye)發(fa)(fa)展。“服(fu)(fu)(fu)(fu)務(wu)”源(yuan)(yuan)自(zi)(zi)中(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)(guo)(guo)航信(xin)(xin)(xin)(xin)(xin)對(dui)(dui)(dui)自(zi)(zi)身定位的(de)(de)(de)精(jing)(jing)準(zhun)把握。中(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)(guo)(guo)航信(xin)(xin)(xin)(xin)(xin)將服(fu)(fu)(fu)(fu)務(wu)視(shi)(shi)為競(jing)爭(zheng)力(li)的(de)(de)(de)重要(yao)(yao)構成(cheng),能動(dong)(dong)發(fa)(fa)揮民(min)航商用(yong)數據的(de)(de)(de)收集者(zhe)、處理(li)者(zhe)、管理(li)者(zhe)角色,以(yi)(yi)專家(jia)(jia)視(shi)(shi)角深入關注行業(ye)(ye)動(dong)(dong)態、服(fu)(fu)(fu)(fu)務(wu)客戶需求。“產品(pin)(pin)”源(yuan)(yuan)自(zi)(zi)航信(xin)(xin)(xin)(xin)(xin)對(dui)(dui)(dui)所處行業(ye)(ye)的(de)(de)(de)精(jing)(jing)準(zhun)洞察。中(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)(guo)(guo)航信(xin)(xin)(xin)(xin)(xin)致(zhi)力(li)于以(yi)(yi)信(xin)(xin)(xin)(xin)(xin)息(xi)創(chuang)造價(jia)值(zhi),產品(pin)(pin)作(zuo)為企業(ye)(ye)價(jia)值(zhi)的(de)(de)(de)主要(yao)(yao)承(cheng)載(zai)體(ti),已成(cheng)為公司(si)擎動(dong)(dong)民(min)航信(xin)(xin)(xin)(xin)(xin)息(xi)服(fu)(fu)(fu)(fu)務(wu)領域的(de)(de)(de)重要(yao)(yao)媒(mei)介。“人(ren)(ren)(ren)才”源(yuan)(yuan)自(zi)(zi)航信(xin)(xin)(xin)(xin)(xin)對(dui)(dui)(dui)企業(ye)(ye)生命力(li)的(de)(de)(de)長遠統籌。中(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)(guo)(guo)航信(xin)(xin)(xin)(xin)(xin)將人(ren)(ren)(ren)才視(shi)(shi)作(zuo)中(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)(guo)(guo)航信(xin)(xin)(xin)(xin)(xin)鑄造一(yi)流(liu)品(pin)(pin)牌(pai)、提升企業(ye)(ye)競(jing)爭(zheng)能力(li)的(de)(de)(de)重要(yao)(yao)基(ji)礎,視(shi)(shi)人(ren)(ren)(ren)才為企業(ye)(ye)發(fa)(fa)展的(de)(de)(de)根本(ben),信(xin)(xin)(xin)(xin)(xin)任(ren)人(ren)(ren)(ren),培育(yu)人(ren)(ren)(ren),成(cheng)就人(ren)(ren)(ren)。中(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)(guo)(guo)航信(xin)(xin)(xin)(xin)(xin)品(pin)(pin)牌(pai)建(jian)(jian)設也應立足于這五項基(ji)因,構建(jian)(jian)“安(an)全(quan)、創(chuang)新、服(fu)(fu)(fu)(fu)務(wu)、產品(pin)(pin)、人(ren)(ren)(ren)才”五位一(yi)體(ti)的(de)(de)(de)世界一(yi)流(liu)品(pin)(pin)牌(pai)。
一是(shi)(shi)積淀安(an)(an)全(quan)(quan)(quan)(quan)(quan)(quan)(quan)文(wen)化(hua)(hua),筑(zhu)(zhu)牢企(qi)業(ye)根基。安(an)(an)全(quan)(quan)(quan)(quan)(quan)(quan)(quan)是(shi)(shi)民航(hang)服務(wu)業(ye)的(de)(de)生(sheng)命(ming)線,也(ye)是(shi)(shi)決(jue)定民航(hang)品(pin)牌(pai)(pai)能(neng)積蓄(xu)多少品(pin)牌(pai)(pai)力的(de)(de)最關鍵要(yao)素(su)。中(zhong)國(guo)航(hang)信四十年(nian)如一日的(de)(de)堅守,就(jiu)是(shi)(shi)要(yao)打(da)(da)造民航(hang)信息(xi)服務(wu)領域第一安(an)(an)全(quan)(quan)(quan)(quan)(quan)(quan)(quan)品(pin)牌(pai)(pai),對外以(yi)高(gao)質量(liang)的(de)(de)安(an)(an)全(quan)(quan)(quan)(quan)(quan)(quan)(quan)保(bao)障(zhang)營(ying)造中(zhong)國(guo)航(hang)信安(an)(an)全(quan)(quan)(quan)(quan)(quan)(quan)(quan)金(jin)字招牌(pai)(pai)。多年(nian)持(chi)續優化(hua)(hua)安(an)(an)全(quan)(quan)(quan)(quan)(quan)(quan)(quan)生(sheng)產(chan)管理(li)(li)體系(xi),打(da)(da)造長效安(an)(an)全(quan)(quan)(quan)(quan)(quan)(quan)(quan)機(ji)制,嚴格落實安(an)(an)全(quan)(quan)(quan)(quan)(quan)(quan)(quan)責任,不斷通過(guo)高(gao)、精、尖的(de)(de)前(qian)瞻技術(shu)保(bao)障(zhang)中(zhong)國(guo)民航(hang)數據(ju)服務(wu)網安(an)(an)全(quan)(quan)(quan)(quan)(quan)(quan)(quan)。中(zhong)國(guo)航(hang)信四十年(nian)間在各類國(guo)際國(guo)內重(zhong)要(yao)活(huo)動(dong)中(zhong)無一例重(zhong)大(da)(da)故障(zhang)發生(sheng),無一起重(zhong)大(da)(da)信息(xi)外泄事(shi)故,圓滿完成“北京奧運會(hui)”“黨(dang)的(de)(de)十九大(da)(da)”“上海世博(bo)會(hui)”“博(bo)鰲(ao)論(lun)壇”“亞洲文(wen)明對話”等(deng)國(guo)家重(zhong)大(da)(da)活(huo)動(dong)的(de)(de)保(bao)障(zhang)工(gong)作,取(qu)得(de)了行(xing)業(ye)內罕(han)見的(de)(de)信息(xi)安(an)(an)全(quan)(quan)(quan)(quan)(quan)(quan)(quan)成就(jiu),也(ye)成為航(hang)信鑄就(jiu)安(an)(an)全(quan)(quan)(quan)(quan)(quan)(quan)(quan)品(pin)牌(pai)(pai)的(de)(de)底氣;對內則統籌(chou)多重(zhong)手段筑(zhu)(zhu)牢安(an)(an)全(quan)(quan)(quan)(quan)(quan)(quan)(quan)生(sheng)產(chan)文(wen)化(hua)(hua)。中(zhong)國(guo)航(hang)信借助品(pin)牌(pai)(pai)文(wen)化(hua)(hua)構建(jian)契機(ji),將(jiang)“安(an)(an)全(quan)(quan)(quan)(quan)(quan)(quan)(quan)”理(li)(li)念灌注(zhu)于(yu)免费菠萝视频app下(xia)载(zai)之中(zhong),把(ba)“安(an)(an)全(quan)(quan)(quan)(quan)(quan)(quan)(quan)強基”納入企(qi)業(ye)核(he)心價值(zhi)觀、將(jiang)“把(ba)安(an)(an)全(quan)(quan)(quan)(quan)(quan)(quan)(quan)放在首位(wei)”作為業(ye)務(wu)開(kai)(kai)展的(de)(de)基礎,并(bing)積極開(kai)(kai)展“安(an)(an)全(quan)(quan)(quan)(quan)(quan)(quan)(quan)生(sheng)產(chan)月(yue)”“安(an)(an)康杯”安(an)(an)全(quan)(quan)(quan)(quan)(quan)(quan)(quan)生(sheng)產(chan)技能(neng)大(da)(da)比(bi)武、“安(an)(an)全(quan)(quan)(quan)(quan)(quan)(quan)(quan)生(sheng)產(chan)知識(shi)競賽”等(deng)活(huo)動(dong),促進安(an)(an)全(quan)(quan)(quan)(quan)(quan)(quan)(quan)文(wen)化(hua)(hua)內化(hua)(hua),彰顯安(an)(an)全(quan)(quan)(quan)(quan)(quan)(quan)(quan)文(wen)化(hua)(hua)于(yu)航(hang)信品(pin)牌(pai)(pai)氣質之中(zhong)。
同時,結(jie)合(he)安全(quan)保障(zhang)行(xing)動構(gou)筑品(pin)牌故事。中(zhong)(zhong)國(guo)(guo)航信(xin)創(chuang)造性地結(jie)合(he)中(zhong)(zhong)國(guo)(guo)航信(xin)運控(kong)指揮中(zhong)(zhong)心(xin)(xin)(xin)(ECC)展示(shi)中(zhong)(zhong)國(guo)(guo)航信(xin)的(de)安全(quan)理念和(he)管(guan)理經驗(yan),為(wei)原本的(de)信(xin)息中(zhong)(zhong)心(xin)(xin)(xin)、指揮中(zhong)(zhong)心(xin)(xin)(xin)、應急中(zhong)(zhong)心(xin)(xin)(xin)、變更中(zhong)(zhong)心(xin)(xin)(xin)賦能,向(xiang)重(zhong)要訪客(ke)展示(shi)中(zhong)(zhong)國(guo)(guo)航信(xin)7*24小時安全(quan)保障(zhang)民航神經系統的(de)工作狀(zhuang)態;更建立ECC產品(pin)體驗(yan)室(shi),帶(dai)來(lai)沉浸式的(de)品(pin)牌體驗(yan),在訪客(ke)心(xin)(xin)(xin)目中(zhong)(zhong)留下(xia)中(zhong)(zhong)國(guo)(guo)航信(xin)用(yong)科技優化管(guan)理、用(yong)技術提(ti)升流程(cheng)的(de)鮮明形象。

中國航信ECC運行指揮中心
二是積淀創(chuang)新文化(hua),挖掘動力源泉。在(zai)過往的(de)(de)(de)歲(sui)月(yue)中(zhong)(zhong)(zhong),中(zhong)(zhong)(zhong)國(guo)航(hang)(hang)信(xin)(xin)勇敢(gan)挑起行業智慧化(hua)建(jian)(jian)設的(de)(de)(de)主力軍與國(guo)家隊角(jiao)色,努力成為(wei)(wei)智慧民航(hang)(hang)的(de)(de)(de)價值創(chuang)建(jian)(jian)者,一(yi)(yi)方面,以(yi)(yi)持續(xu)性的(de)(de)(de)創(chuang)新為(wei)(wei)品(pin)牌(pai)拓上(shang)科(ke)(ke)技印記,積極推動智慧民航(hang)(hang)建(jian)(jian)設,打造(zao)全流程(cheng)無(wu)紙化(hua)通(tong)(tong)關(guan)(guan)體(ti)驗,推出(chu)(chu)“航(hang)(hang)信(xin)(xin)通(tong)(tong)”無(wu)紙化(hua)通(tong)(tong)關(guan)(guan)技術(shu)方案,讓(rang)旅客僅憑借手機(ji)上(shang)的(de)(de)(de)二維(wei)碼即可實(shi)現(xian)登(deng)機(ji);更推出(chu)(chu)中(zhong)(zhong)(zhong)國(guo)航(hang)(hang)信(xin)(xin)智慧出(chu)(chu)行計劃,通(tong)(tong)過大數(shu)據(ju)、云計算(suan)和先進的(de)(de)(de)生物識別技術(shu)讓(rang)一(yi)(yi)張臉出(chu)(chu)行機(ji)場成為(wei)(wei)可能,用真情(qing)服務在(zai)民航(hang)(hang)旅客群中(zhong)(zhong)(zhong)建(jian)(jian)立(li)起對(dui)中(zhong)(zhong)(zhong)國(guo)航(hang)(hang)信(xin)(xin)的(de)(de)(de)品(pin)牌(pai)認知度,用美(mei)好出(chu)(chu)行在(zai)旅客心中(zhong)(zhong)(zhong)拓印航(hang)(hang)信(xin)(xin)的(de)(de)(de)品(pin)牌(pai)印記;另一(yi)(yi)方面,將科(ke)(ke)技融入企業品(pin)牌(pai)形(xing)(xing)(xing)象(xiang),利用形(xing)(xing)(xing)象(xiang)化(hua)、人(ren)性化(hua)的(de)(de)(de)展(zhan)(zhan)示方式,交(jiao)互式的(de)(de)(de)手段助(zhu)力品(pin)牌(pai)具象(xiang)化(hua)表(biao)達(da),在(zai)各(ge)個(ge)國(guo)際性展(zhan)(zhan)會上(shang)展(zhan)(zhan)示航(hang)(hang)信(xin)(xin)風姿(zi)。在(zai)慶祝改(gai)革開放40周年大型展(zhan)(zhan)覽上(shang),中(zhong)(zhong)(zhong)國(guo)航(hang)(hang)信(xin)(xin)設計出(chu)(chu)“機(ji)票時光(guang)機(ji)”展(zhan)(zhan)示項(xiang)目,以(yi)(yi)中(zhong)(zhong)(zhong)國(guo)民航(hang)(hang)發(fa)展(zhan)(zhan)為(wei)(wei)時間軸,從機(ji)票、登(deng)機(ji)牌(pai)的(de)(de)(de)角(jiao)度展(zhan)(zhan)現(xian)民航(hang)(hang)大半個(ge)世紀(ji)的(de)(de)(de)縱深變化(hua),一(yi)(yi)經推出(chu)(chu)即獲得(de)中(zhong)(zhong)(zhong)央電視臺(tai)新聞(wen)聯播關(guan)(guan)注(zhu)報道,同時推出(chu)(chu)“行程(cheng)大比拼(pin)”展(zhan)(zhan)示項(xiang)目,通(tong)(tong)過人(ren)臉識別、機(ji)器學習、大數(shu)據(ju)等技術(shu)實(shi)現(xian)行程(cheng)提取和飛(fei)行軌跡展(zhan)(zhan)示,在(zai)各(ge)項(xiang)展(zhan)(zhan)會引發(fa)廣(guang)泛關(guan)(guan)注(zhu)。以(yi)(yi)趣味(wei)性為(wei)(wei)引領,以(yi)(yi)科(ke)(ke)技感為(wei)(wei)主線,中(zhong)(zhong)(zhong)國(guo)航(hang)(hang)信(xin)(xin)通(tong)(tong)過交(jiao)互式的(de)(de)(de)展(zhan)(zhan)示贏(ying)得(de)了市場的(de)(de)(de)關(guan)(guan)注(zhu),不斷地打動、觸發(fa)用戶(hu)的(de)(de)(de)市場情(qing)緒,化(hua)中(zhong)(zhong)(zhong)國(guo)航(hang)(hang)信(xin)(xin)原本處于無(wu)形(xing)(xing)(xing)的(de)(de)(de)服務為(wei)(wei)有血(xue)有肉的(de)(de)(de)鮮明形(xing)(xing)(xing)象(xiang),并最終彰顯中(zhong)(zhong)(zhong)國(guo)航(hang)(hang)信(xin)(xin)富(fu)有科(ke)(ke)技感的(de)(de)(de)品(pin)牌(pai)個(ge)性。

中國航信機票時光機展示項目獲中央電視臺新聞聯播報道
三(san)是積淀服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)文化(hua)(hua),營造(zao)(zao)世界(jie)一(yi)流口(kou)碑。中(zhong)國航(hang)(hang)(hang)信(xin)致力于“成為(wei)客(ke)(ke)(ke)(ke)戶心目中(zhong)最(zui)信(xin)賴的(de)(de)(de)(de)(de)(de)(de)(de)領(ling)先信(xin)息(xi)(xi)技術及商務(wu)(wu)(wu)(wu)(wu)(wu)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)提(ti)(ti)(ti)(ti)供(gong)(gong)商”,通(tong)過(guo)重(zhong)構服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)體系(xi),提(ti)(ti)(ti)(ti)升(sheng)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)能力,推(tui)動(dong)實現大服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu),整合航(hang)(hang)(hang)信(xin)的(de)(de)(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)資源(yuan)、規范服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)接觸點(dian)管(guan)理(li),建設專(zhuan)注于客(ke)(ke)(ke)(ke)戶服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)的(de)(de)(de)(de)(de)(de)(de)(de)統一(yi)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)中(zhong)心,以客(ke)(ke)(ke)(ke)戶導(dao)向(xiang)為(wei)發展理(li)念,提(ti)(ti)(ti)(ti)供(gong)(gong)更加全(quan)(quan)面、高品(pin)質(zhi)的(de)(de)(de)(de)(de)(de)(de)(de)標準化(hua)(hua)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu),最(zui)大限度(du)實現客(ke)(ke)(ke)(ke)戶價值,讓(rang)用(yong)戶口(kou)碑成為(wei)品(pin)牌(pai)宣(xuan)貫的(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)要構成;通(tong)過(guo)為(wei)客(ke)(ke)(ke)(ke)戶賦能,打造(zao)(zao)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)的(de)(de)(de)(de)(de)(de)(de)(de)穿透(tou)性;通(tong)過(guo)深(shen)入分析旅(lv)客(ke)(ke)(ke)(ke)構成、行(xing)(xing)為(wei)習(xi)慣(guan)、服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)喜好(hao),深(shen)度(du)挖掘行(xing)(xing)業(ye)(ye)(ye)面臨的(de)(de)(de)(de)(de)(de)(de)(de)難題與痛點(dian),形成了以智(zhi)(zhi)(zhi)(zhi)慧(hui)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)、智(zhi)(zhi)(zhi)(zhi)慧(hui)生(sheng)產(chan)、智(zhi)(zhi)(zhi)(zhi)慧(hui)安(an)全(quan)(quan)、智(zhi)(zhi)(zhi)(zhi)慧(hui)商業(ye)(ye)(ye)、智(zhi)(zhi)(zhi)(zhi)慧(hui)管(guan)理(li)為(wei)著力點(dian)的(de)(de)(de)(de)(de)(de)(de)(de)五位一(yi)體智(zhi)(zhi)(zhi)(zhi)慧(hui)機(ji)場產(chan)品(pin)規劃體系(xi),在(zai)全(quan)(quan)國各(ge)大機(ji)場帶(dai)來信(xin)息(xi)(xi)化(hua)(hua)、數(shu)字(zi)化(hua)(hua)、可視化(hua)(hua)、智(zhi)(zhi)(zhi)(zhi)慧(hui)化(hua)(hua)的(de)(de)(de)(de)(de)(de)(de)(de)新(xin)體驗,并在(zai)做好(hao)對(dui)(dui)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)者(zhe)(zhe)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)的(de)(de)(de)(de)(de)(de)(de)(de)同(tong)(tong)時提(ti)(ti)(ti)(ti)升(sheng)終端旅(lv)客(ke)(ke)(ke)(ke)的(de)(de)(de)(de)(de)(de)(de)(de)安(an)全(quan)(quan)感、幸福(fu)感、獲得感;通(tong)過(guo)盡心竭(jie)力的(de)(de)(de)(de)(de)(de)(de)(de)支持(chi)(chi)保障,展示服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)風貌;通(tong)過(guo)專(zhuan)業(ye)(ye)(ye)化(hua)(hua)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)、高效率響應(ying),為(wei)行(xing)(xing)業(ye)(ye)(ye)提(ti)(ti)(ti)(ti)供(gong)(gong)特殊(shu)時期的(de)(de)(de)(de)(de)(de)(de)(de)專(zhuan)項支持(chi)(chi)。面對(dui)(dui)2020年突(tu)如其來的(de)(de)(de)(de)(de)(de)(de)(de)新(xin)冠肺(fei)炎疫情(qing),中(zhong)國航(hang)(hang)(hang)信(xin)以一(yi)以貫之的(de)(de)(de)(de)(de)(de)(de)(de)使命擔當應(ying)時而動(dong),迅速成立(li)聯防聯控數(shu)據服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)領(ling)導(dao)小組,并在(zai)確保安(an)全(quan)(quan)生(sheng)產(chan)的(de)(de)(de)(de)(de)(de)(de)(de)同(tong)(tong)時,開(kai)設專(zhuan)門數(shu)據溯(su)源(yuan)綠色通(tong)道(dao),結合行(xing)(xing)業(ye)(ye)(ye)免費(fei)退票、免收手(shou)續費(fei)、航(hang)(hang)(hang)班航(hang)(hang)(hang)線調整、設立(li)“留(liu)觀區”要求,不斷(duan)優化(hua)(hua)系(xi)統、開(kai)發功(gong)能,助力行(xing)(xing)業(ye)(ye)(ye)以智(zhi)(zhi)(zhi)(zhi)慧(hui)科技手(shou)段(duan)應(ying)對(dui)(dui)疫情(qing)。旗下產(chan)品(pin)“航(hang)(hang)(hang)旅(lv)縱橫”及時上線新(xin)冠確診患(huan)者(zhe)(zhe)同(tong)(tong)航(hang)(hang)(hang)班自動(dong)通(tong)知系(xi)統、中(zhong)國民航(hang)(hang)(hang)旅(lv)客(ke)(ke)(ke)(ke)健(jian)康申報系(xi)統,對(dui)(dui)接衛健(jian)委健(jian)康碼,與電子登機(ji)牌(pai)融合展示,為(wei)全(quan)(quan)行(xing)(xing)業(ye)(ye)(ye)提(ti)(ti)(ti)(ti)供(gong)(gong)精(jing)準及時的(de)(de)(de)(de)(de)(de)(de)(de)支持(chi)(chi),最(zui)大限度(du)展示中(zhong)國民航(hang)(hang)(hang)信(xin)息(xi)(xi)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)主導(dao)供(gong)(gong)應(ying)商的(de)(de)(de)(de)(de)(de)(de)(de)風貌。
四是積(ji)淀產(chan)(chan)品(pin)(pin)文化(hua)(hua),賦能(neng)B2C子品(pin)(pin)牌(pai)(pai)(pai)(pai)。與其(qi)它沿用(yong)(yong)B2B業(ye)(ye)務(wu)模(mo)式(shi)的(de)企業(ye)(ye)一樣(yang),中(zhong)國航信(xin)(xin)(xin)的(de)品(pin)(pin)牌(pai)(pai)(pai)(pai)建設工作(zuo)同樣(yang)面臨終端用(yong)(yong)戶難(nan)以觸(chu)及(ji),品(pin)(pin)牌(pai)(pai)(pai)(pai)傳播難(nan)以觸(chu)發市(shi)場共情的(de)難(nan)題。為(wei)此,中(zhong)國航信(xin)(xin)(xin)借(jie)助自(zi)身在產(chan)(chan)品(pin)(pin)上的(de)獨特優勢(shi),探(tan)索出(chu)一條“借(jie)勢(shi)而行”的(de)新路徑,即(ji)打(da)造B2C子品(pin)(pin)牌(pai)(pai)(pai)(pai),以明星(xing)(xing)化(hua)(hua)的(de)產(chan)(chan)品(pin)(pin)品(pin)(pin)牌(pai)(pai)(pai)(pai)帶(dai)動主(zhu)品(pin)(pin)牌(pai)(pai)(pai)(pai)在市(shi)場的(de)影響認知(zhi),激發主(zhu)品(pin)(pin)牌(pai)(pai)(pai)(pai)在市(shi)場的(de)生(sheng)動聯想。2014年,中(zhong)國航信(xin)(xin)(xin)順應“互(hu)聯網+”發展浪潮,打(da)造航班信(xin)(xin)(xin)息服務(wu)明星(xing)(xing)產(chan)(chan)品(pin)(pin)“航旅(lv)縱橫(heng)”,實現用(yong)(yong)戶規模(mo)和品(pin)(pin)牌(pai)(pai)(pai)(pai)知(zhi)名度的(de)有效提升。現在,航旅(lv)縱橫(heng)已經成(cheng)為(wei)外界了(le)解航信(xin)(xin)(xin)、獲知(zhi)航信(xin)(xin)(xin)的(de)一個重(zhong)要介質(zhi),明星(xing)(xing)化(hua)(hua)的(de)產(chan)(chan)品(pin)(pin)轉化(hua)(hua)成(cheng)向外界引薦中(zhong)國航信(xin)(xin)(xin)品(pin)(pin)牌(pai)(pai)(pai)(pai)的(de)閃亮(liang)名片。
五是(shi)積淀人(ren)才(cai)(cai)文化,促進企業(ye)(ye)健康發展(zhan)。中國航信視人(ren)才(cai)(cai)資(zi)源(yuan)為第一資(zi)源(yuan),秉承(cheng)“人(ren)才(cai)(cai)強企”戰略目標,全力(li)抓好人(ren)員(yuan)保有(you)、人(ren)才(cai)(cai)保留(liu)、人(ren)物培養三大(da)問題,一方(fang)面(mian),營(ying)造(zao)利于員(yuan)工價值實現(xian)、符合(he)職(zhi)業(ye)(ye)生涯設(she)計的成才(cai)(cai)發展(zhan)環境;另一方(fang)面(mian),通過(guo)薪酬激(ji)(ji)勵(li)、榮譽(yu)激(ji)(ji)勵(li)、崗位激(ji)(ji)勵(li)、工作(zuo)激(ji)(ji)勵(li)四項抓手引才(cai)(cai)留(liu)才(cai)(cai);其(qi)三,自身招聘與(yu)人(ren)力(li)資(zi)源(yuan)服務供應(ying)商(shang)雙效并舉,著力(li)打造(zao)兼具領軍人(ren)物、專業(ye)(ye)人(ren)才(cai)(cai)、優秀人(ren)員(yuan)的人(ren)才(cai)(cai)品牌(pai)。中國航信榮獲“最佳校(xiao)園人(ren)才(cai)(cai)發展(zhan)獎(jiang)”“2017人(ren)力(li)資(zi)源(yuan)管理杰出(chu)獎(jiang)”等多項榮譽(yu)。
此外(wai)(wai)(wai),中(zhong)(zhong)國航(hang)(hang)(hang)信(xin)(xin)(xin)高度重視拓展國際(ji)(ji)化品牌(pai),在(zai)肩負為國內(nei)民航(hang)(hang)(hang)市場(chang)提供信(xin)(xin)(xin)息服務與(yu)運維支持的(de)重要責任的(de)同時,積(ji)(ji)極推動與(yu)海(hai)(hai)外(wai)(wai)(wai)系統(tong)的(de)互聯互通與(yu)信(xin)(xin)(xin)息化合作。一(yi)是構建全(quan)球(qiu)品牌(pai)推廣(guang)格局,自2000年在(zai)香港注冊(ce)設(she)立(li)第一(yi)家全(quan)資子(zi)公司(si)至今,已對外(wai)(wai)(wai)直(zhi)接投資設(she)立(li)3級全(quan)資子(zi)公司(si)共計9個,業務和服務區域(yu)覆蓋了港澳(ao)臺、日韓、東南亞、歐(ou)洲(zhou)(zhou)、澳(ao)洲(zhou)(zhou)等多個“一(yi)帶一(yi)路(lu)”國家和地(di)區,2019年更(geng)成(cheng)立(li)中(zhong)(zhong)國航(hang)(hang)(hang)信(xin)(xin)(xin)國際(ji)(ji)公司(si),統(tong)籌管(guan)理所有(you)海(hai)(hai)外(wai)(wai)(wai)外(wai)(wai)(wai)設(she)機構,將原本分(fen)散的(de)品牌(pai)力量(liang)匯成(cheng)合力。二是積(ji)(ji)極拓展市場(chang),擴大品牌(pai)影響。至2018年底,中(zhong)(zhong)國航(hang)(hang)(hang)信(xin)(xin)(xin)民航(hang)(hang)(hang)旅(lv)客服務系統(tong)海(hai)(hai)外(wai)(wai)(wai)簽(qian)約(yue)客戶已有(you)近30家,在(zai)柬埔寨(zhai)、尼泊爾(er)、泰(tai)國等“一(yi)帶一(yi)路(lu)”重點(dian)國家和地(di)區得到廣(guang)泛應用,并成(cheng)為柬埔寨(zhai)簽(qian)約(yue)航(hang)(hang)(hang)司(si)最(zui)多的(de)民航(hang)(hang)(hang)旅(lv)客服務系統(tong)供應商(shang),海(hai)(hai)外(wai)(wai)(wai)服務更(geng)輻射至俄(e)羅斯、西亞和東歐(ou)地(di)區。
四(si)十年的(de)發(fa)展歷(li)程(cheng)(cheng),中國(guo)航信砥礪風(feng)雨、穩中求進,為中國(guo)民(min)航的(de)建設發(fa)展之路鋪設一塊(kuai)又一塊(kuai)的(de)信息化基石。在(zai)鑄造(zao)具備全球影響力的(de)世界一流(liu)品(pin)牌(pai)(pai)征程(cheng)(cheng)中,中國(guo)航信也將繼續發(fa)揮自身特性,在(zai)行(xing)業領(ling)域內(nei)謀定目(mu)標,在(zai)自身稟賦中探索發(fa)力點,立志打(da)好“安全、創新、服務(wu)、產品(pin)、人才”的(de)品(pin)牌(pai)(pai)組合拳(quan),鍛造(zao)世界一流(liu)品(pin)牌(pai)(pai),彰顯(xian)高質量發(fa)展的(de)中央企業風(feng)貌(mao)。
點擊圖片 直達專題
【責任編輯:趙(zhao)藝涵】

