文章(zhang)來源：上海(hai)國資委 發(fa)布(bu)時間(jian)：2013-06-29
上(shang)海城投所(suo)(suo)屬(shu)上(shang)水(shui)(shui)市(shi)北公(gong)司在(zai)寶(bao)山供(gong)水(shui)(shui)管理(li)(li)所(suo)(suo)試點推(tui)(tui)行(xing)PDA（掌上(shang)電(dian)(dian)腦(nao)）現場(chang)維(wei)修系統，以(yi)全新電(dian)(dian)子工(gong)單(dan)形(xing)式(shi)取代原有紙質派單(dan)模(mo)式(shi)，經過三年試運行(xing)，目前(qian)已逐步向滬(hu)東、滬(hu)北供(gong)水(shui)(shui)管理(li)(li)所(suo)(suo)全面推(tui)(tui)行(xing)。通過電(dian)(dian)子化(hua)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)終(zhong)端，提(ti)升了(le)(le)工(gong)作(zuo)效率(lv)，提(ti)高(gao)了(le)(le)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)品質。在(zai)對外現場(chang)維(wei)修服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)工(gong)作(zuo)中(zhong)，PDA的應(ying)用不僅實現了(le)(le)作(zuo)業無(wu)紙化(hua)和體現了(le)(le)低碳(tan)環保理(li)(li)念(nian)，還由于它具(ju)有的GPS定位(wei)功能(neng)，使(shi)維(wei)修人員在(zai)工(gong)作(zuo)途(tu)中(zhong)能(neng)隨時(shi)(shi)接收(shou)工(gong)單(dan)，準確了(le)(le)解報(bao)修內(nei)容；負責(ze)派單(dan)的服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)中(zhong)心可(ke)以(yi)根據各(ge)維(wei)修人員位(wei)置(zhi)分布情況，擇(ze)優配置(zhi)資(zi)源，做到“優化(hua)配置(zhi)、提(ti)高(gao)效能(neng)”，減少客戶等待時(shi)(shi)間，提(ti)高(gao)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)水(shui)(shui)平(ping)。PDA的使(shi)用改變了(le)(le)上(shang)水(shui)(shui)市(shi)北公(gong)司傳統服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)模(mo)式(shi)，在(zai)推(tui)(tui)廣應(ying)用過程中(zhong)，公(gong)司服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)理(li)(li)念(nian)與(yu)水(shui)(shui)平(ping)也得到了(le)(le)轉變與(yu)提(ti)升。