文章來源：上海國資委 發布時間：2014-05-30
上海錦(jin)江(jiang)出(chu)(chu)租汽車(che)(che)公(gong)司是(shi)上海出(chu)(chu)租汽車(che)(che)行業(ye)(ye)四大骨干企業(ye)(ye)之一，連續12年(nian)被評為“上海市文明單(dan)位(wei)”，2013年(nian)又榮(rong)獲全國“五一”勞動獎狀(zhuang)，以(yi)及交通部頒(ban)發(fa)的(de)全國出(chu)(chu)租行業(ye)(ye)和諧勞動關系(xi)創建活動先(xian)進(jin)單(dan)位(wei)。公(gong)司主要從事(shi)客運汽車(che)(che)服務，現(xian)有營(ying)運車(che)(che)輛(liang)近(jin)五千輛(liang)，員(yuan)工(gong)九千多人。近(jin)年(nian)來(lai)，在錦(jin)江(jiang)國際集(ji)團黨(dang)委的(de)領導下，錦(jin)江(jiang)出(chu)(chu)租公(gong)司黨(dang)委以(yi)創新轉型為引領，著眼于建立推動企業(ye)(ye)改革發(fa)展、聯系(xi)服務群眾(zhong)、夯實基層基礎的(de)長效機制，堅持聚焦(jiao)發(fa)展，注重(zhong)實踐，講求實效，加強企業(ye)(ye)黨(dang)建，狠抓隊伍建設，關注職工(gong)民(min)生，維護職工(gong)權益，推動了企業(ye)(ye)各方面(mian)建設不斷提升。
一(yi)、堅持(chi)服務(wu)提升，嚴格安全責(ze)任，在企業經營管理(li)上創新轉型
錦江出租汽(qi)車(che)公司黨委在(zai)構建(jian)和(he)諧(xie)、推動發(fa)展(zhan)上，堅(jian)持圍繞集團(tuan)“十二五”發(fa)展(zhan)戰(zhan)略(lve)和(he)錦江投資重點工作(zuo)目標，緊扣(kou)“創(chuang)新轉型顯優勢、聚焦發(fa)展(zhan)作(zuo)表率(lv)”這個主題。針(zhen)對(dui)出租汽(qi)車(che)經營管理的(de)特點，在(zai)狠抓服務提升和(he)安全生產中(zhong)促進企業和(he)諧(xie)發(fa)展(zhan)、可持續發(fa)展(zhan)。
首先是(shi)質量(liang)管(guan)理(li)上創新。建(jian)立(li)(li)健全了(le)企業的質量(liang)管(guan)理(li)和監(jian)督保證體(ti)系(xi)，制訂(ding)嚴格的服(fu)(fu)務(wu)(wu)(wu)規(gui)范考核(he)標(biao)準(zhun)(zhun)，以“乘(cheng)客滿(man)意度指(zhi)數”為標(biao)準(zhun)(zhun)，用國際先進(jin)管(guan)理(li)方法(fa)指(zhi)導(dao)公(gong)司服(fu)(fu)務(wu)(wu)(wu)質量(liang)工(gong)作。將(jiang)ISO9002標(biao)準(zhun)(zhun)融入企日常管(guan)理(li)之(zhi)中，并(bing)采(cai)取動、靜態檢查(cha)，加(jia)大營運服(fu)(fu)務(wu)(wu)(wu)督導(dao)力度。同(tong)時(shi)完善服(fu)(fu)務(wu)(wu)(wu)投訴查(cha)處制度，建(jian)立(li)(li)“失(shi)物快速查(cha)詢網絡(luo)”，確保整個企業服(fu)(fu)務(wu)(wu)(wu)質量(liang)工(gong)作的不斷提升，公(gong)司倡(chang)導(dao)的親情服(fu)(fu)務(wu)(wu)(wu)全過程，讓每一個乘(cheng)客放(fang)心滿(man)意和向社(she)會(hui)推(tui)出的服(fu)(fu)務(wu)(wu)(wu)新招均得(de)(de)到(dao)了(le)社(she)會(hui)的認(ren)可。錦江出租(zu)的優質服(fu)(fu)務(wu)(wu)(wu)得(de)(de)到(dao)了(le)廣大中外賓客的高度贊揚(yang)，公(gong)司每年收到(dao)表揚(yang)來信近千封，表揚(yang)錦旗一百多幅(fu)。
其次(ci)是在安全(quan)管理(li)上創新。公司建(jian)有一(yi)整套教育防范、管理(li)、應急和處理(li)措施，定期分(fen)析(xi)、定期總(zong)結，層(ceng)層(ceng)簽訂責任(ren)書，利用GPS加強對營運車輛、駕駛人員(yuan)動(dong)態的管理(li)、跟蹤，全(quan)力保證安全(quan)工作有序和健康發展。
第(di)三(san)是效益(yi)管理創新。針(zhen)對出租汽車行業(ye)近些年經(jing)(jing)營效益(yi)的(de)(de)(de)滑破，公司堅持與時俱進，積極開展(zhan)創新轉(zhuan)型，確保(bao)國有企業(ye)保(bao)值(zhi)增(zeng)值(zhi)，向管理要效益(yi)，向控制(zhi)成本要效益(yi)，通過有效的(de)(de)(de)措施，保(bao)持了(le)經(jing)(jing)營管理目標的(de)(de)(de)實現。作為(wei)連續多年的(de)(de)(de)上海(hai)市(shi)文明單位，公司積極履行員工責(ze)(ze)任、經(jing)(jing)濟與服務責(ze)(ze)任、誠(cheng)信責(ze)(ze)任、社(she)區責(ze)(ze)任環保(bao)責(ze)(ze)任，確保(bao)了(le)企業(ye)兩個文明建設不斷發(fa)展(zhan)。
二、堅持創(chuang)先爭優，探索網格管理，在思(si)想工作方式上創(chuang)新轉型
在深入開展創(chuang)(chuang)先(xian)爭優活動中(zhong)，錦(jin)江出租汽車公司黨委堅持(chi)將創(chuang)(chuang)先(xian)爭優與構建長效(xiao)機(ji)制相結合(he)，與提(ti)(ti)升企(qi)業(ye)黨建水平相結合(he)，與創(chuang)(chuang)新思(si)想(xiang)政治工作(zuo)方法相結合(he)，在全公司范圍內全面實(shi)施思(si)想(xiang)政治工作(zuo)的網格化管理(li)，充分發揮(hui)各級(ji)黨組(zu)織的統攬協(xie)調作(zuo)用，使企(qi)業(ye)思(si)想(xiang)政治工作(zuo)為企(qi)業(ye)的改革發展、科學(xue)管理(li)、構建和諧、增進(jin)凝(ning)聚、保(bao)持(chi)員工隊伍穩(wen)定(ding)等，提(ti)(ti)供(gong)了思(si)想(xiang)和組(zu)織保(bao)證。
網格化管(guan)理分(fen)為“向(xiang)上(shang)”、“向(xiang)下”和“傳(chuan)遞”三個要(yao)素，就是向(xiang)上(shang)反映問題(ti)明確接(jie)待人，向(xiang)下了(le)解民情落實責任(ren)人，橫向(xiang)傳(chuan)遞信息突出針(zhen)對性和有(you)效性。網格化管(guan)理使職工(gong)群眾需(xu)要(yao)反映的問題(ti)和困難，希望(wang)了(le)解的企業經營與(yu)管(guan)理情況(kuang)，都(dou)有(you)了(le)正常的渠道(dao)和及時的反饋。
作(zuo)(zuo)(zuo)為創先(xian)爭優的(de)一項長效(xiao)(xiao)機(ji)制(zhi)，思(si)(si)想(xiang)政(zheng)治(zhi)工(gong)(gong)(gong)作(zuo)(zuo)(zuo)網格(ge)化(hua)管(guan)(guan)(guan)理(li)取(qu)得了(le)(le)(le)良好成效(xiao)(xiao)，一是(shi)(shi)增(zeng)強(qiang)了(le)(le)(le)各級責任人的(de)工(gong)(gong)(gong)作(zuo)(zuo)(zuo)責任心，強(qiang)調(diao)思(si)(si)想(xiang)工(gong)(gong)(gong)作(zuo)(zuo)(zuo)全(quan)員(yuan)(yuan)參與。在(zai)這個(ge)(ge)(ge)管(guan)(guan)(guan)理(li)網絡上，所有干部、管(guan)(guan)(guan)理(li)人員(yuan)(yuan)都是(shi)(shi)條線上的(de)一個(ge)(ge)(ge)點，每個(ge)(ge)(ge)人都有自己(ji)的(de)分工(gong)(gong)(gong)和(he)對(dui)象，明(ming)(ming)確(que)了(le)(le)(le)工(gong)(gong)(gong)作(zuo)(zuo)(zuo)職(zhi)(zhi)責。二(er)是(shi)(shi)形(xing)成了(le)(le)(le)思(si)(si)想(xiang)工(gong)(gong)(gong)作(zuo)(zuo)(zuo)全(quan)覆蓋的(de)局(ju)面，堅持把(ba)思(si)(si)想(xiang)政(zheng)治(zhi)工(gong)(gong)(gong)作(zuo)(zuo)(zuo)做在(zai)職(zhi)(zhi)工(gong)(gong)(gong)情緒波(bo)動前(qian)，努力造就一支心齊、氣順、風正的(de)員(yuan)(yuan)工(gong)(gong)(gong)隊(dui)伍。網格(ge)化(hua)管(guan)(guan)(guan)理(li)中(zhong)推出了(le)(le)(le)“首問責任制(zhi)”，明(ming)(ming)確(que)規(gui)定干部、管(guan)(guan)(guan)理(li)人員(yuan)(yuan)對(dui)駕駛(shi)員(yuan)(yuan)提出的(de)問題(ti)不(bu)得推諉，做到了(le)(le)(le)“員(yuan)(yuan)工(gong)(gong)(gong)思(si)(si)想(xiang)波(bo)動有人管(guan)(guan)(guan)，思(si)(si)想(xiang)工(gong)(gong)(gong)作(zuo)(zuo)(zuo)有人做”，確(que)保“思(si)(si)想(xiang)政(zheng)治(zhi)工(gong)(gong)(gong)作(zuo)(zuo)(zuo)縱(zong)向到底、橫向到邊”，消滅(mie)了(le)(le)(le)工(gong)(gong)(gong)作(zuo)(zuo)(zuo)中(zhong)的(de)“盲(mang)區(qu)”，有效(xiao)(xiao)地增(zeng)強(qiang)了(le)(le)(le)處置(zhi)、解(jie)(jie)決問題(ti)的(de)應對(dui)能力，真正做到了(le)(le)(le)“全(quan)覆蓋”。三是(shi)(shi)提高了(le)(le)(le)思(si)(si)想(xiang)工(gong)(gong)(gong)作(zuo)(zuo)(zuo)的(de)針對(dui)性和(he)有效(xiao)(xiao)性，在(zai)市場競爭日益(yi)激烈(lie)、隊(dui)伍思(si)(si)想(xiang)波(bo)動較大情況下，網格(ge)化(hua)管(guan)(guan)(guan)理(li)在(zai)化(hua)解(jie)(jie)矛(mao)盾、解(jie)(jie)決問題(ti)、關(guan)心員(yuan)(yuan)工(gong)(gong)(gong)、穩定隊(dui)伍等方(fang)面發揮了(le)(le)(le)積極(ji)作(zuo)(zuo)(zuo)用，取(qu)得了(le)(le)(le)明(ming)(ming)顯成效(xiao)(xiao)。
三、堅(jian)持典型引領，倡(chang)導崗位成才，在(zai)提升員工素質上創新轉型
錦江出租汽(qi)車公司十分注重(zhong)發揮(hui)先(xian)(xian)(xian)(xian)進典型的(de)作(zuo)用，組織開展各種先(xian)(xian)(xian)(xian)進評比(bi)，通過“黨員(yuan)新風車”和“工(gong)人(ren)(ren)先(xian)(xian)(xian)(xian)鋒(feng)號(hao)”的(de)掛牌營運，以先(xian)(xian)(xian)(xian)進帶全體，以身邊人(ren)(ren)感染影響全體員(yuan)工(gong)，形成(cheng)人(ren)(ren)人(ren)(ren)爭先(xian)(xian)(xian)(xian)進的(de)良好氛圍。
公司十分重(zhong)視全面提(ti)升員工(gong)技(ji)(ji)能素養，一是讓(rang)富有工(gong)作經驗的(de)(de)骨干擔任班(ban)(ban)組(zu)長，適時(shi)(shi)進(jin)行培訓，同時(shi)(shi)加強班(ban)(ban)組(zu)建(jian)設，堅(jian)持每月的(de)(de)班(ban)(ban)組(zu)學習(xi)，增強全體員工(gong)的(de)(de)集體觀念。二(er)是班(ban)(ban)組(zu)內定期組(zu)織車輛檢查，交流工(gong)作經驗，讓(rang)老同志向新同志傳授服(fu)(fu)(fu)務(wu)(wu)(wu)技(ji)(ji)能，使新進(jin)員工(gong)能盡(jin)快提(ti)高服(fu)(fu)(fu)務(wu)(wu)(wu)技(ji)(ji)能，推(tui)動(dong)員工(gong)整(zheng)體服(fu)(fu)(fu)務(wu)(wu)(wu)水平的(de)(de)提(ti)高。三是公司每年根據行業管理(li)部門的(de)(de)安排，實行星級評(ping)定，對評(ping)上(shang)中高星級的(de)(de)司機(ji)每月都(dou)有經濟獎勵。同時(shi)(shi)，對服(fu)(fu)(fu)務(wu)(wu)(wu)優質、受到客戶表(biao)揚、受到新聞(wen)媒體表(biao)揚的(de)(de)駕駛員，公司都(dou)給予(yu)精(jing)神和(he)物質的(de)(de)獎勵。
這(zhe)些措施的(de)推(tui)出(chu)，確保了(le)公(gong)司(si)整(zheng)體(ti)服(fu)務(wu)水平的(de)不(bu)斷(duan)提(ti)高(gao)。近年來，無論是(shi)服(fu)務(wu)世(shi)博，還是(shi)為工(gong)博會、F1大獎賽(sai)供車服(fu)務(wu)中(zhong)，錦江出(chu)租(zu)的(de)優質服(fu)務(wu)都(dou)得到組委會和廣大客人的(de)一致好評。公(gong)司(si)連(lian)續多年都(dou)被評為“上海市用戶(hu)服(fu)務(wu)滿意先進集體(ti)”。
四、堅持以人(ren)為本，注(zhu)重民生改(gai)善(shan)，在增進企業(ye)凝聚上(shang)創新轉型
錦江(jiang)出租汽車公司(si)黨委把切(qie)實(shi)解(jie)決職工(gong)群眾最(zui)關心(xin)、最(zui)直接、最(zui)現實(shi)的(de)(de)(de)(de)(de)利(li)益問題(ti)，作(zuo)為推動創先(xian)爭優長效化(hua)、常態化(hua)的(de)(de)(de)(de)(de)重要措施(shi)，將創先(xian)爭優活動融入(ru)經常性工(gong)作(zuo)，堅持(chi)為職工(gong)群眾辦實(shi)事(shi)、做好事(shi)、解(jie)難事(shi)。公司(si)黨委要求全體干部和管理(li)人員(yuan)(yuan)(yuan)以“用愛(ai)，構建和諧社(she)會；用情，關愛(ai)全體員(yuan)(yuan)(yuan)工(gong)”的(de)(de)(de)(de)(de)工(gong)作(zuo)理(li)念來開(kai)展(zhan)工(gong)作(zuo)。公司(si)的(de)(de)(de)(de)(de)各(ge)級組織(zhi)始(shi)終堅持(chi)“二線服務一線”的(de)(de)(de)(de)(de)工(gong)作(zuo)理(li)念，想方設法為一線員(yuan)(yuan)(yuan)工(gong)提供(gong)服務。同時在公司(si)開(kai)展(zhan)的(de)(de)(de)(de)(de)思想政(zheng)治工(gong)作(zuo)網格化(hua)管理(li)中，也要求各(ge)級干部實(shi)行“首問責任制”，第一時間解(jie)決員(yuan)(yuan)(yuan)工(gong)的(de)(de)(de)(de)(de)各(ge)種問題(ti)和存在的(de)(de)(de)(de)(de)困難。公司(si)所有舉(ju)措均受到了(le)廣(guang)大員(yuan)(yuan)(yuan)工(gong)的(de)(de)(de)(de)(de)一致稱贊(zan)。
多(duo)年(nian)來，公(gong)司堅(jian)(jian)持(chi)開(kai)(kai)展(zhan)凝聚(ju)力(li)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)程建設，努(nu)力(li)營(ying)造和諧的工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作環境和氛(fen)圍。一是廣泛開(kai)(kai)展(zhan)幫(bang)困(kun)(kun)送溫暖工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作，撥出專(zhuan)款用于幫(bang)困(kun)(kun)，對長期患病員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)實行“幫(bang)困(kun)(kun)結對”，幫(bang)困(kun)(kun)的金額均超過40萬元。二是各(ge)基層工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)會(hui)組織(zhi)常年(nian)實行“三(san)必(bi)訪”、“三(san)必(bi)問(wen)”制度(du)，把工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)會(hui)的溫暖及時送到員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的家(jia)(jia)中，把組織(zhi)的關(guan)愛(ai)及時送到員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的心中。三(san)是適時組織(zhi)開(kai)(kai)展(zhan)各(ge)種技能比武和各(ge)種文(wen)體活動，豐富職工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的文(wen)化生(sheng)活。四是對外(wai)地員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)均開(kai)(kai)展(zhan)上門家(jia)(jia)訪工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作，了(le)(le)解員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)家(jia)(jia)庭情況，向員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)家(jia)(jia)屬宣傳企(qi)業(ye)(ye)的情況，使企(qi)業(ye)(ye)的各(ge)項工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作都得到了(le)(le)廣大(da)家(jia)(jia)屬的大(da)力(li)支持(chi)。五(wu)是堅(jian)(jian)持(chi)關(guan)心激勵員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)，高溫防(fang)暑飲料(liao)、員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)子(zi)女(nv)考上大(da)學獎勵、職工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)讀書費用報(bao)銷等(deng)政策，均得到了(le)(le)廣大(da)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的贊揚，企(qi)業(ye)(ye)凝聚(ju)力(li)不斷增強(qiang)。