文章(zhang)來源：山東(dong)國資(zi)委 發布(bu)時間：2014-09-06
1-8月份，滕州市鹽(yan)(yan)(yan)業(ye)(ye)(ye)總公司共購進各類工(gong)(gong)(gong)業(ye)(ye)(ye)鹽(yan)(yan)(yan)6005噸(dun)，占年(nian)計劃(hua)的75%，同比(bi)(bi)增(zeng)加(jia)212噸(dun)。實現各類工(gong)(gong)(gong)業(ye)(ye)(ye)鹽(yan)(yan)(yan)銷售6205噸(dun)，占年(nian)計劃(hua)的78%，同比(bi)(bi)增(zeng)加(jia)169噸(dun)。采取的主要措施(shi)有：一是調查摸底，完(wan)善客(ke)戶(hu)(hu)(hu)(hu)(hu)(hu)檔案。工(gong)(gong)(gong)業(ye)(ye)(ye)鹽(yan)(yan)(yan)客(ke)服部在(zai)日常工(gong)(gong)(gong)作中推行一線工(gong)(gong)(gong)作法，由“坐等(deng)式”向(xiang)“跑動(dong)(dong)式”服務(wu)(wu)(wu)轉(zhuan)變，不(bu)斷(duan)開發新客(ke)戶(hu)(hu)(hu)(hu)(hu)(hu)，挖掘新空間，增(zeng)加(jia)用(yong)(yong)戶(hu)(hu)(hu)(hu)(hu)(hu)網(wang)點(dian)，對(dui)全市工(gong)(gong)(gong)業(ye)(ye)(ye)鹽(yan)(yan)(yan)用(yong)(yong)戶(hu)(hu)(hu)(hu)(hu)(hu)逐一登記造冊，實行微機化和(he)(he)(he)動(dong)(dong)態管理。二(er)是強(qiang)化服務(wu)(wu)(wu)意(yi)識，優化服務(wu)(wu)(wu)流程(cheng)。公司把“始于客(ke)戶(hu)(hu)(hu)(hu)(hu)(hu)需求(qiu)(qiu)，終于客(ke)戶(hu)(hu)(hu)(hu)(hu)(hu)滿意(yi)，超(chao)越客(ke)戶(hu)(hu)(hu)(hu)(hu)(hu)希望”作為服務(wu)(wu)(wu)標準，對(dui)工(gong)(gong)(gong)業(ye)(ye)(ye)鹽(yan)(yan)(yan)客(ke)戶(hu)(hu)(hu)(hu)(hu)(hu)實行送(song)貨上(shang)門，做(zuo)好(hao)裝、運、卸等(deng)各個環節(jie)的優質(zhi)服務(wu)(wu)(wu)工(gong)(gong)(gong)作，按(an)照客(ke)戶(hu)(hu)(hu)(hu)(hu)(hu)要求(qiu)(qiu)按(an)時定點(dian)送(song)達(da)，確保達(da)到客(ke)戶(hu)(hu)(hu)(hu)(hu)(hu)滿意(yi)。三是做(zuo)好(hao)客(ke)戶(hu)(hu)(hu)(hu)(hu)(hu)回訪(fang)，贏得客(ke)戶(hu)(hu)(hu)(hu)(hu)(hu)支持(chi)。通過(guo)電話拜訪(fang)或(huo)上(shang)門座(zuo)談(tan)等(deng)形式定期(qi)回訪(fang)客(ke)戶(hu)(hu)(hu)(hu)(hu)(hu)，廣泛征求(qiu)(qiu)客(ke)戶(hu)(hu)(hu)(hu)(hu)(hu)意(yi)見和(he)(he)(he)建議，對(dui)客(ke)戶(hu)(hu)(hu)(hu)(hu)(hu)提(ti)出的問(wen)題(ti)和(he)(he)(he)要求(qiu)(qiu)及時予以解(jie)決和(he)(he)(he)答復，解(jie)除客(ke)戶(hu)(hu)(hu)(hu)(hu)(hu)的后(hou)顧之憂。四(si)是借力招商引(yin)(yin)資(zi)，引(yin)(yin)薦(jian)工(gong)(gong)(gong)業(ye)(ye)(ye)用(yong)(yong)鹽(yan)(yan)(yan)企業(ye)(ye)(ye)。借助發展縣域經濟(ji)、鎮域經濟(ji)的招商時機，多方(fang)把握(wo)市場信(xin)息，積極引(yin)(yin)薦(jian)工(gong)(gong)(gong)業(ye)(ye)(ye)用(yong)(yong)鹽(yan)(yan)(yan)企業(ye)(ye)(ye)項目，對(dui)投入生產的企業(ye)(ye)(ye)跟進服務(wu)(wu)(wu)，不(bu)斷(duan)提(ti)升工(gong)(gong)(gong)業(ye)(ye)(ye)用(yong)(yong)鹽(yan)(yan)(yan)銷售量和(he)(he)(he)服務(wu)(wu)(wu)形象。