文章來源：山東國資(zi)委 發布時間：2014-09-06
1-8月份，滕州市鹽(yan)(yan)業(ye)(ye)(ye)(ye)總公司共購進(jin)(jin)各類工(gong)(gong)(gong)業(ye)(ye)(ye)(ye)鹽(yan)(yan)6005噸(dun)，占年(nian)計(ji)劃(hua)的(de)75%，同比增加212噸(dun)。實現(xian)各類工(gong)(gong)(gong)業(ye)(ye)(ye)(ye)鹽(yan)(yan)銷售6205噸(dun)，占年(nian)計(ji)劃(hua)的(de)78%，同比增加169噸(dun)。采(cai)取的(de)主要措施有：一是(shi)調查(cha)摸(mo)底(di)，完善客(ke)(ke)(ke)戶(hu)(hu)檔(dang)案(an)。工(gong)(gong)(gong)業(ye)(ye)(ye)(ye)鹽(yan)(yan)客(ke)(ke)(ke)服(fu)(fu)部在日常工(gong)(gong)(gong)作中(zhong)推行一線工(gong)(gong)(gong)作法，由(you)“坐(zuo)等(deng)式(shi)”向“跑動式(shi)”服(fu)(fu)務(wu)(wu)轉變(bian)，不(bu)斷開發新(xin)客(ke)(ke)(ke)戶(hu)(hu)，挖掘新(xin)空間，增加用(yong)(yong)戶(hu)(hu)網點，對(dui)(dui)全(quan)市工(gong)(gong)(gong)業(ye)(ye)(ye)(ye)鹽(yan)(yan)用(yong)(yong)戶(hu)(hu)逐一登記造冊，實行微機化(hua)和(he)(he)動態管理。二是(shi)強化(hua)服(fu)(fu)務(wu)(wu)意(yi)識，優化(hua)服(fu)(fu)務(wu)(wu)流程。公司把“始于(yu)(yu)客(ke)(ke)(ke)戶(hu)(hu)需求，終于(yu)(yu)客(ke)(ke)(ke)戶(hu)(hu)滿意(yi)，超越客(ke)(ke)(ke)戶(hu)(hu)希望(wang)”作為服(fu)(fu)務(wu)(wu)標準，對(dui)(dui)工(gong)(gong)(gong)業(ye)(ye)(ye)(ye)鹽(yan)(yan)客(ke)(ke)(ke)戶(hu)(hu)實行送貨(huo)上門(men)，做(zuo)(zuo)好裝(zhuang)、運、卸等(deng)各個環節的(de)優質服(fu)(fu)務(wu)(wu)工(gong)(gong)(gong)作，按照客(ke)(ke)(ke)戶(hu)(hu)要求按時(shi)定點送達，確保達到(dao)客(ke)(ke)(ke)戶(hu)(hu)滿意(yi)。三是(shi)做(zuo)(zuo)好客(ke)(ke)(ke)戶(hu)(hu)回訪，贏得客(ke)(ke)(ke)戶(hu)(hu)支(zhi)持。通過電話拜訪或上門(men)座(zuo)談等(deng)形式(shi)定期回訪客(ke)(ke)(ke)戶(hu)(hu)，廣泛征(zheng)求客(ke)(ke)(ke)戶(hu)(hu)意(yi)見和(he)(he)建議，對(dui)(dui)客(ke)(ke)(ke)戶(hu)(hu)提出的(de)問題和(he)(he)要求及時(shi)予以解決和(he)(he)答復，解除客(ke)(ke)(ke)戶(hu)(hu)的(de)后顧(gu)之(zhi)憂。四是(shi)借力招商(shang)引資，引薦工(gong)(gong)(gong)業(ye)(ye)(ye)(ye)用(yong)(yong)鹽(yan)(yan)企業(ye)(ye)(ye)(ye)。借助(zhu)發展縣域(yu)經(jing)濟、鎮域(yu)經(jing)濟的(de)招商(shang)時(shi)機，多方把握市場信息，積極引薦工(gong)(gong)(gong)業(ye)(ye)(ye)(ye)用(yong)(yong)鹽(yan)(yan)企業(ye)(ye)(ye)(ye)項目，對(dui)(dui)投入生產(chan)的(de)企業(ye)(ye)(ye)(ye)跟進(jin)(jin)服(fu)(fu)務(wu)(wu)，不(bu)斷提升工(gong)(gong)(gong)業(ye)(ye)(ye)(ye)用(yong)(yong)鹽(yan)(yan)銷售量和(he)(he)服(fu)(fu)務(wu)(wu)形象。