文章來源：陜(shan)西國資委 發布時間：2014-11-25
為提(ti)升客戶(hu)(hu)服務質量，實現供用電雙方共贏，陜西省地方電力集團不(bu)斷深化(hua)特色服務，主動(dong)上門(men)聽意(yi)見、解需求，堅持“從(cong)客戶(hu)(hu)最滿(man)意(yi)的(de)地方做起從(cong)客戶(hu)(hu)不(bu)滿(man)意(yi)的(de)地方改起”的(de)服務理(li)念(nian)服務好大客戶(hu)(hu)。
“感(gan)謝供電公(gong)司(si)幫我(wo)們(men)優化供電方案、排除安(an)全隱(yin)患，為我(wo)們(men)安(an)全生(sheng)產(chan)幫了(le)大忙！“11月18日(ri)，眉縣供電分公(gong)司(si)走進農夫山(shan)泉有限責任公(gong)司(si)，了(le)解生(sheng)產(chan)用電情況，并進行設備安(an)全檢查，受到該公(gong)司(si)負(fu)責人的歡迎。
眉(mei)(mei)縣(xian)農夫山泉湯(tang)峪項(xiang)目是(shi)寶雞(ji)市重點招商引資項(xiang)目，是(shi)眉(mei)(mei)縣(xian)企業(ye)用(yong)(yong)電(dian)(dian)(dian)(dian)大(da)(da)(da)戶(hu)，企業(ye)運行(xing)(xing)(xing)良好，但從(cong)10月份(fen)開(kai)始，太(tai)白山進(jin)入(ru)枯水期，自然水量(liang)不(bu)足，影(ying)響生(sheng)(sheng)產(chan)，用(yong)(yong)電(dian)(dian)(dian)(dian)量(liang)大(da)(da)(da)幅度減(jian)少，經過(guo)了解(jie)，眉(mei)(mei)縣(xian)供(gong)電(dian)(dian)(dian)(dian)公司立即深入(ru)現場調研，上(shang)門(men)了解(jie)客(ke)戶(hu)用(yong)(yong)電(dian)(dian)(dian)(dian)需求和(he)客(ke)戶(hu)生(sheng)(sheng)產(chan)用(yong)(yong)電(dian)(dian)(dian)(dian)特點，現場研究制定(ding)供(gong)電(dian)(dian)(dian)(dian)方案，加班施工，完成了機(ji)井引水管道源頭315千(qian)伏安(an)(an)配(pei)變的(de)安(an)(an)裝(zhuang)，緩解(jie)自然水供(gong)應不(bu)足對(dui)生(sheng)(sheng)產(chan)的(de)影(ying)響，確保了生(sheng)(sheng)產(chan)線的(de)恢(hui)復生(sheng)(sheng)產(chan)。眉(mei)(mei)縣(xian)供(gong)電(dian)(dian)(dian)(dian)公司還結合客(ke)戶(hu)生(sheng)(sheng)產(chan)減(jian)少的(de)時機(ji)，對(dui)用(yong)(yong)電(dian)(dian)(dian)(dian)設備(bei)進(jin)行(xing)(xing)(xing)安(an)(an)全(quan)檢查(cha)，督促客(ke)戶(hu)做好自查(cha)檢修，為(wei)(wei)豐水期的(de)滿(man)負荷運行(xing)(xing)(xing)奠定(ding)基礎。為(wei)(wei)了更好地服務(wu)用(yong)(yong)電(dian)(dian)(dian)(dian)大(da)(da)(da)客(ke)戶(hu)，眉(mei)(mei)縣(xian)供(gong)電(dian)(dian)(dian)(dian)公司主(zhu)動(dong)延伸服務(wu)范(fan)圍(wei)，及(ji)時掌握(wo)客(ke)戶(hu)的(de)生(sheng)(sheng)產(chan)狀況和(he)用(yong)(yong)電(dian)(dian)(dian)(dian)需求，除主(zhu)動(dong)上(shang)門(men)服務(wu)，為(wei)(wei)企業(ye)解(jie)決(jue)實際(ji)困難外，還針對(dui)客(ke)戶(hu)設備(bei)管理薄弱的(de)實際(ji)，對(dui)大(da)(da)(da)客(ke)戶(hu)的(de)設備(bei)運行(xing)(xing)(xing)、電(dian)(dian)(dian)(dian)源配(pei)置、配(pei)電(dian)(dian)(dian)(dian)設施等(deng)情(qing)況進(jin)行(xing)(xing)(xing)全(quan)面檢查(cha)，及(ji)時發出整改(gai)通知書，幫助改(gai)進(jin)，范(fan)安(an)(an)全(quan)風險。
為(wei)更好(hao)地了解客(ke)(ke)戶(hu)需求，咸陽(yang)供(gong)電(dian)分公司(si)領導班子進(jin)(jin)行(xing)(xing)點對點大(da)客(ke)(ke)戶(hu)走訪活(huo)動，主動上門走訪大(da)客(ke)(ke)戶(hu)華彬(bin)煤(mei)業有限公司(si)、金牌客(ke)(ke)戶(hu)胡(hu)家(jia)河(he)煤(mei)礦、乾(qian)縣(xian)海螺(luo)水泥(ni)有限責任公司(si)，進(jin)(jin)行(xing)(xing)用電(dian)進(jin)(jin)行(xing)(xing)座談。華彬(bin)煤(mei)業公司(si)總(zong)經理胡(hu)少波，胡(hu)家(jia)河(he)煤(mei)礦領導班子，乾(qian)縣(xian)海螺(luo)副總(zong)經理陳維明對咸陽(yang)供(gong)電(dian)分公司(si)在供(gong)電(dian)質量(liang)、用電(dian)服務、故障排除，為(wei)正常生產運行(xing)(xing)提供(gong)良好(hao)的用電(dian)環境給予(yu)大(da)力(li)支(zhi)持和配(pei)合表(biao)示由衷感謝。雙方明確要加強溝(gou)通聯(lian)系，定期對供(gong)電(dian)質量(liang)、電(dian)費等存在的問題進(jin)(jin)行(xing)(xing)協商溝(gou)通，并就客(ke)(ke)戶(hu)設(she)備運行(xing)(xing)維護達成共識。
西安(an)(an)(an)大安(an)(an)(an)化學工(gong)業(ye)有(you)(you)(you)限公(gong)(gong)司(si)(si)(si)是(shi)涇渭新城區域內目前年用電量最(zui)大的(de)企業(ye)，對(dui)用電可(ke)靠性要(yao)求很高，涇渭分公(gong)(gong)司(si)(si)(si)為提(ti)升服(fu)務(wu)(wu)(wu)質量，與(yu)西安(an)(an)(an)大安(an)(an)(an)化學工(gong)業(ye)有(you)(you)(you)限公(gong)(gong)司(si)(si)(si)就供電服(fu)務(wu)(wu)(wu)進行(xing)了(le)座談，成立(li)了(le)大安(an)(an)(an)化學客戶服(fu)務(wu)(wu)(wu)組，并抽調本公(gong)(gong)司(si)(si)(si)技術能手加入(ru)，點對(dui)點為企業(ye)提(ti)供特色服(fu)務(wu)(wu)(wu)。西安(an)(an)(an)大安(an)(an)(an)化學工(gong)業(ye)有(you)(you)(you)限公(gong)(gong)司(si)(si)(si)技術經理李雅社感(gan)慨地(di)說：“我(wo)們(men)在全省建了(le)三個廠，涇渭供電分公(gong)(gong)司(si)(si)(si)為我(wo)們(men)量身打造的(de)特色服(fu)務(wu)(wu)(wu)模(mo)式得是(shi)最(zui)貼心的(de)。
“多(duo)交流、勤互(hu)動(dong)(dong)、同(tong)患難(nan)、共繁(fan)榮(rong)”是扶風(feng)(feng)分公司服(fu)務大(da)客(ke)(ke)戶(hu)的(de)(de)宗(zong)旨(zhi)，為(wei)此，扶風(feng)(feng)分公司通過組織開展籃球(qiu)友(you)誼賽(sai)、金牌客(ke)(ke)戶(hu)聯(lian)誼座談會(hui)，參觀企業亮點工程等特色(se)活動(dong)(dong)加強與(yu)大(da)客(ke)(ke)戶(hu)溝(gou)通交流，堅定了雙方的(de)(de)合作信心，鞏固了現有的(de)(de)合作關系(xi)，得到客(ke)(ke)戶(hu)們(men)的(de)(de)一致好評。在近日發起舉辦的(de)(de)與(yu)冀(ji)東海(hai)德堡（扶風(feng)(feng)）水(shui)泥有限公司的(de)(de)籃球(qiu)聯(lian)誼賽(sai)上，冀(ji)東水(shui)泥的(de)(de)企業負責人感慨：“這種(zhong)積極互(hu)動(dong)(dong)的(de)(de)聯(lian)誼、交流，增進了我們(men)兩家(jia)企業的(de)(de)友(you)誼，相信以后合作會(hui)更(geng)融洽。”