文(wen)章來(lai)源(yuan)：山東國(guo)資委 發布時間：2015-08-13
為(wei)進一步促進機關工(gong)作(zuo)人員轉變工(gong)作(zuo)作(zuo)風，提高(gao)服(fu)務(wu)能(neng)力和服(fu)務(wu)水平(ping)，濰坊國(guo)資委(wei)印發實施(shi)《濰坊市國(guo)資委(wei)科室（單(dan)位）群眾(zhong)滿(man)意度測(ce)評實施(shi)辦(ban)法》，將(jiang)群眾(zhong)滿(man)意度作(zuo)為(wei)機關工(gong)作(zuo)人員績效考核的重要(yao)內(nei)容(rong)。
《測(ce)評(ping)辦法(fa)(fa)》面向各(ge)市管企(qi)業(ye)實施，由各(ge)企(qi)業(ye)對機關內部科室進行(xing)(xing)無(wu)記(ji)名排序(xu)。測(ce)評(ping)內容主(zhu)(zhu)要(yao)(yao)包括(kuo)五個方面：一(yi)是工(gong)(gong)(gong)作(zuo)作(zuo)風(feng)，主(zhu)(zhu)要(yao)(yao)看(kan)(kan)是否(fou)存(cun)在作(zuo)風(feng)飄(piao)浮、敷衍塞責，工(gong)(gong)(gong)作(zuo)懶散、干勁不(bu)(bu)(bu)(bu)足，管理不(bu)(bu)(bu)(bu)嚴(yan)、執行(xing)(xing)不(bu)(bu)(bu)(bu)力(li)等問(wen)題；二是工(gong)(gong)(gong)作(zuo)效(xiao)率，主(zhu)(zhu)要(yao)(yao)看(kan)(kan)是否(fou)存(cun)在辦事效(xiao)率底下(xia)，工(gong)(gong)(gong)作(zuo)程序(xu)不(bu)(bu)(bu)(bu)嚴(yan)，未嚴(yan)格執行(xing)(xing)服(fu)(fu)務(wu)(wu)承諾制、首問(wen)責任制、一(yi)次性告知制和(he)限(xian)時辦結制等問(wen)題；三是服(fu)(fu)務(wu)(wu)水平(ping)，主(zhu)(zhu)要(yao)(yao)看(kan)(kan)是否(fou)主(zhu)(zhu)動改(gai)進工(gong)(gong)(gong)作(zuo)方式方法(fa)(fa)、提高業(ye)務(wu)(wu)能力(li)和(he)工(gong)(gong)(gong)作(zuo)水平(ping)，是否(fou)熱情服(fu)(fu)務(wu)(wu)、想方設法(fa)(fa)為服(fu)(fu)務(wu)(wu)對象(xiang)排憂(you)解難；四是廉潔自律，主(zhu)(zhu)要(yao)(yao)看(kan)(kan)是否(fou)嚴(yan)格遵(zun)守廉潔從政有關規定(ding)，有無(wu)吃、拿、卡、要(yao)(yao)及違法(fa)(fa)違規等問(wen)題；五是依(yi)法(fa)(fa)行(xing)(xing)政，主(zhu)(zhu)要(yao)(yao)看(kan)(kan)是否(fou)依(yi)法(fa)(fa)規范行(xing)(xing)政行(xing)(xing)為、認真履行(xing)(xing)行(xing)(xing)政職責，有無(wu)有法(fa)(fa)不(bu)(bu)(bu)(bu)依(yi)、徇私(si)枉法(fa)(fa)等問(wen)題。
通過實施群眾滿意度測(ce)評，機關(guan)工(gong)作(zuo)(zuo)人員的群眾觀點(dian)更(geng)加牢(lao)固，工(gong)作(zuo)(zuo)效率和服(fu)務水平進(jin)(jin)一步提高，對促進(jin)(jin)國資監管工(gong)作(zuo)(zuo)再上新水平將起到積極(ji)作(zuo)(zuo)用。