文章來(lai)源：山東國資委 發布時間：2012-05-26
5月12日，濟南(nan)市(shi)(shi)國資委召開12345熱(re)線(xian)辦(ban)(ban)理工(gong)作(zuo)領導小組成員會議(yi)，市(shi)(shi)國資委黨委副(fu)書記陳迎(ying)軍，市(shi)(shi)國資委副(fu)主任崔剛偉參加會議(yi)。會議(yi)要求各有(you)關處(chu)室（部(bu)門）負(fu)責(ze)人(ren)充分認(ren)識(shi)(shi)熱(re)線(xian)辦(ban)(ban)理工(gong)作(zuo)的意義，統(tong)一(yi)思想，提高認(ren)識(shi)(shi)，規范程序，明(ming)確責(ze)任，共同做(zuo)好市(shi)(shi)國資委12345熱(re)線(xian)辦(ban)(ban)理工(gong)作(zuo)。
5月18日，市(shi)(shi)(shi)(shi)國(guo)資(zi)委(wei)(wei)又(you)在齊(qi)魯化纖(xian)集團(tuan)(tuan)召開(kai)(kai)部(bu)分重(zhong)(zhong)點企業(ye)熱(re)(re)(re)線(xian)(xian)辦(ban)(ban)(ban)(ban)(ban)理(li)(li)工(gong)作(zuo)(zuo)(zuo)(zuo)交(jiao)流(liu)會(hui)(hui)，市(shi)(shi)(shi)(shi)國(guo)資(zi)委(wei)(wei)副主任崔剛偉參加會(hui)(hui)議(yi)，市(shi)(shi)(shi)(shi)政(zheng)府12345熱(re)(re)(re)線(xian)(xian)辦(ban)(ban)(ban)(ban)(ban)有(you)(you)關(guan)領(ling)導應邀(yao)參加會(hui)(hui)議(yi)，會(hui)(hui)上(shang)，集中學(xue)習了(le)《濟南(nan)市(shi)(shi)(shi)(shi)國(guo)資(zi)委(wei)(wei)12345市(shi)(shi)(shi)(shi)民熱(re)(re)(re)線(xian)(xian)辦(ban)(ban)(ban)(ban)(ban)理(li)(li)暫(zan)(zan)行(xing)辦(ban)(ban)(ban)(ban)(ban)法》（濟國(guo)資(zi)辦(ban)(ban)(ban)(ban)(ban)[2011]2號），通(tong)報了(le)4月份熱(re)(re)(re)線(xian)(xian)辦(ban)(ban)(ban)(ban)(ban)理(li)(li)工(gong)作(zuo)(zuo)(zuo)(zuo)情況，齊(qi)魯化纖(xian)集團(tuan)(tuan)等4家(jia)企業(ye)做了(le)交(jiao)流(liu)發言。市(shi)(shi)(shi)(shi)政(zheng)府熱(re)(re)(re)線(xian)(xian)辦(ban)(ban)(ban)(ban)(ban)有(you)(you)關(guan)領(ling)導對市(shi)(shi)(shi)(shi)國(guo)資(zi)委(wei)(wei)系(xi)統熱(re)(re)(re)線(xian)(xian)辦(ban)(ban)(ban)(ban)(ban)理(li)(li)工(gong)作(zuo)(zuo)(zuo)(zuo)講了(le)意(yi)見。會(hui)(hui)議(yi)對做好下一步工(gong)作(zuo)(zuo)(zuo)(zuo)提(ti)出了(le)三點要(yao)求：一是要(yao)在思想上(shang)高(gao)度重(zhong)(zhong)視熱(re)(re)(re)線(xian)(xian)辦(ban)(ban)(ban)(ban)(ban)理(li)(li)工(gong)作(zuo)(zuo)(zuo)(zuo)，要(yao)從貫徹落實(shi)科學(xue)發展觀、保障民生(sheng)的高(gao)度，切實(shi)做好熱(re)(re)(re)線(xian)(xian)辦(ban)(ban)(ban)(ban)(ban)理(li)(li)工(gong)作(zuo)(zuo)(zuo)(zuo)。二是要(yao)規(gui)范承(cheng)辦(ban)(ban)(ban)(ban)(ban)流(liu)程(cheng)(cheng)，各企業(ye)要(yao)嚴格(ge)按照(zhao)《濟南(nan)市(shi)(shi)(shi)(shi)國(guo)資(zi)委(wei)(wei)12345市(shi)(shi)(shi)(shi)民熱(re)(re)(re)線(xian)(xian)辦(ban)(ban)(ban)(ban)(ban)理(li)(li)暫(zan)(zan)行(xing)辦(ban)(ban)(ban)(ban)(ban)法》，梳理(li)(li)工(gong)作(zuo)(zuo)(zuo)(zuo)流(liu)程(cheng)(cheng)，落實(shi)承(cheng)辦(ban)(ban)(ban)(ban)(ban)責任，確保熱(re)(re)(re)線(xian)(xian)承(cheng)辦(ban)(ban)(ban)(ban)(ban)工(gong)作(zuo)(zuo)(zuo)(zuo)有(you)(you)序開(kai)(kai)展。三是要(yao)注重(zhong)(zhong)承(cheng)辦(ban)(ban)(ban)(ban)(ban)工(gong)作(zuo)(zuo)(zuo)(zuo)實(shi)效(xiao)，要(yao)及(ji)時和當(dang)事人(ren)進行(xing)溝(gou)通(tong)聯系(xi)，盡(jin)最大努力解決實(shi)際問(wen)題，不斷提(ti)高(gao)辦(ban)(ban)(ban)(ban)(ban)理(li)(li)結果滿意(yi)率和服務過程(cheng)(cheng)滿意(yi)率。