文章來源：山東(dong)國資委 發(fa)布時間：2012-05-26
5月(yue)12日，濟(ji)南市國(guo)(guo)資(zi)委(wei)召(zhao)開12345熱線辦理工作(zuo)領導小組成員會議(yi)，市國(guo)(guo)資(zi)委(wei)黨委(wei)副書記陳迎軍，市國(guo)(guo)資(zi)委(wei)副主(zhu)任(ren)(ren)崔(cui)剛偉(wei)參加(jia)會議(yi)。會議(yi)要求各有關處(chu)室（部門）負(fu)責人充分(fen)認識熱線辦理工作(zuo)的意(yi)義，統一思想，提(ti)高認識，規范程序，明確責任(ren)(ren)，共(gong)同做(zuo)好市國(guo)(guo)資(zi)委(wei)12345熱線辦理工作(zuo)。
5月18日，市(shi)國(guo)(guo)資委又(you)在齊(qi)魯化(hua)纖(xian)集(ji)團(tuan)召開(kai)部(bu)分重(zhong)(zhong)點企(qi)(qi)業(ye)熱(re)線(xian)辦(ban)理(li)(li)工(gong)(gong)作(zuo)交(jiao)流(liu)(liu)(liu)會，市(shi)國(guo)(guo)資委副主(zhu)任(ren)崔剛偉參加會議(yi)，市(shi)政府12345熱(re)線(xian)辦(ban)有(you)關領導(dao)應邀參加會議(yi)，會上，集(ji)中(zhong)學(xue)習了(le)《濟南(nan)(nan)市(shi)國(guo)(guo)資委12345市(shi)民(min)熱(re)線(xian)辦(ban)理(li)(li)暫(zan)行(xing)辦(ban)法》（濟國(guo)(guo)資辦(ban)[2011]2號），通報了(le)4月份熱(re)線(xian)辦(ban)理(li)(li)工(gong)(gong)作(zuo)情(qing)況，齊(qi)魯化(hua)纖(xian)集(ji)團(tuan)等4家企(qi)(qi)業(ye)做(zuo)了(le)交(jiao)流(liu)(liu)(liu)發言。市(shi)政府熱(re)線(xian)辦(ban)有(you)關領導(dao)對市(shi)國(guo)(guo)資委系統(tong)熱(re)線(xian)辦(ban)理(li)(li)工(gong)(gong)作(zuo)講了(le)意見。會議(yi)對做(zuo)好下一步(bu)工(gong)(gong)作(zuo)提出了(le)三點要求：一是(shi)(shi)要在思想上高度重(zhong)(zhong)視熱(re)線(xian)辦(ban)理(li)(li)工(gong)(gong)作(zuo)，要從貫徹落(luo)實(shi)科學(xue)發展(zhan)觀、保障民(min)生的高度，切(qie)實(shi)做(zuo)好熱(re)線(xian)辦(ban)理(li)(li)工(gong)(gong)作(zuo)。二是(shi)(shi)要規范承(cheng)辦(ban)流(liu)(liu)(liu)程(cheng)，各企(qi)(qi)業(ye)要嚴格按照《濟南(nan)(nan)市(shi)國(guo)(guo)資委12345市(shi)民(min)熱(re)線(xian)辦(ban)理(li)(li)暫(zan)行(xing)辦(ban)法》，梳理(li)(li)工(gong)(gong)作(zuo)流(liu)(liu)(liu)程(cheng)，落(luo)實(shi)承(cheng)辦(ban)責任(ren)，確(que)保熱(re)線(xian)承(cheng)辦(ban)工(gong)(gong)作(zuo)有(you)序開(kai)展(zhan)。三是(shi)(shi)要注重(zhong)(zhong)承(cheng)辦(ban)工(gong)(gong)作(zuo)實(shi)效(xiao)，要及時和當事人進(jin)行(xing)溝通聯(lian)系，盡(jin)最大努力解決實(shi)際問(wen)題，不斷提高辦(ban)理(li)(li)結果滿意率和服務過程(cheng)滿意率。