文(wen)章(zhang)來源:中國(guo)聯合網(wang)絡通(tong)信集團有限公司 發布時(shi)間:2013-05-04
韓國麗水世博會將于今年5月12日-8月12日舉辦,預計會有大量中國游客赴韓參觀本屆世博會。語言不通已成為大家十分關注的問題。據了解,北京聯通已和本屆世博會信息指南呼叫中心指定服務商KTIS公司達成合作共識,由北京聯通委派4名114話務人員赴韓國參與麗水世博會呼叫中心的中文服務,通過韓國114碼號向世博會期間在韓華人提供翻譯、住宿、租車、醫療、觀光、活動指南等綜合信息服務,解決備受大家關注的語言問題。屆時,中國游客只要一個電話就能在異鄉聆聽家鄉的聲音,享受便捷的漢語咨詢服務。
現(xian)(xian)階段(duan),北(bei)(bei)(bei)京(jing)(jing)聯(lian)(lian)通(tong)(tong)(tong)(tong)114赴韓話務(wu)員選(xuan)拔賽正在緊鑼密鼓地進(jin)行。北(bei)(bei)(bei)京(jing)(jing)聯(lian)(lian)通(tong)(tong)(tong)(tong)將通(tong)(tong)(tong)(tong)過服(fu)(fu)務(wu)評(ping)價(jia)、筆(bi)試(shi)(shi)、面試(shi)(shi)、網絡投票、現(xian)(xian)場終(zhong)極考(kao)評(ping)等(deng)(deng)多(duo)輪(lun)比賽從(cong)1200名話務(wu)員里選(xuan)出最為優秀的(de)人員,為世(shi)(shi)博(bo)會中國(guo)游客(ke)提(ti)(ti)供漢語(yu)服(fu)(fu)務(wu)。同時,北(bei)(bei)(bei)京(jing)(jing)聯(lian)(lian)通(tong)(tong)(tong)(tong)將打開短(duan)彩信(xin)、微博(bo)、廣播(bo)、網絡媒體、平(ping)面媒體等(deng)(deng)多(duo)種參(can)(can)與渠道,實(shi)現(xian)(xian)和觀(guan)眾的(de)全面互動(dong)。4月(yue)24日-5月(yue)15日,市民可通(tong)(tong)(tong)(tong)過114官方網站(www.114menhu.com)進(jin)行投票,親身參(can)(can)與決(jue)選(xuan)過程,評(ping)選(xuan)出自己(ji)信(xin)賴的(de)114話務(wu)員。北(bei)(bei)(bei)京(jing)(jing)聯(lian)(lian)通(tong)(tong)(tong)(tong)有(you)關負責(ze)人表示(shi),北(bei)(bei)(bei)京(jing)(jing)聯(lian)(lian)通(tong)(tong)(tong)(tong)曾為2002年韓日世(shi)(shi)界杯(bei)提(ti)(ti)供現(xian)(xian)場通(tong)(tong)(tong)(tong)信(xin)服(fu)(fu)務(wu),此次114話務(wu)員服(fu)(fu)務(wu)本(ben)屆世(shi)(shi)博(bo)會是10年之后北(bei)(bei)(bei)京(jing)(jing)聯(lian)(lian)通(tong)(tong)(tong)(tong)再赴韓國(guo)為中國(guo)游客(ke)提(ti)(ti)供信(xin)息服(fu)(fu)務(wu),是北(bei)(bei)(bei)京(jing)(jing)聯(lian)(lian)通(tong)(tong)(tong)(tong)114向客(ke)戶服(fu)(fu)務(wu)國(guo)際(ji)化邁進(jin)的(de)第一(yi)步(bu)。通(tong)(tong)(tong)(tong)過本(ben)次大(da)賽,北(bei)(bei)(bei)京(jing)(jing)聯(lian)(lian)通(tong)(tong)(tong)(tong)114將進(jin)一(yi)步(bu)提(ti)(ti)升服(fu)(fu)務(wu)水平(ping),更好地為廣大(da)用戶提(ti)(ti)供優質、便捷的(de)綜合信(xin)息服(fu)(fu)務(wu)。