文章來源：中國南(nan)方電網有(you)限(xian)責任(ren)公司 發布(bu)時(shi)間(jian)：2018-01-10
日前，南方(fang)電網公(gong)司(si)2016年(nian)第三方(fang)客戶滿(man)(man)意度測(ce)(ce)評結果(guo)發布。全網客戶滿(man)(man)意度79.5分，同比提高0.5分；公(gong)司(si)在廣東、廣西、云南、貴(gui)州、廣州、深圳公(gong)共(gong)服(fu)務評價中名列第一。其中，連(lian)續(xu)8年(nian)獲(huo)得(de)廣東、云南省(sheng)社(she)情民(min)意調(diao)查第一名；連(lian)續(xu)4年(nian)獲(huo)廣西壯族自治區(qu)社(she)情民(min)意調(diao)查第一名；獲(huo)得(de)貴(gui)州省(sheng)經信委重點行業測(ce)(ce)評第一名。
2016年(nian)，南方電(dian)(dian)(dian)網(wang)公(gong)司(si)持(chi)續(xu)提(ti)升(sheng)客戶(hu)(hu)(hu)滿意(yi)度，采(cai)取的(de)主要(yao)措(cuo)施(shi)有：一(yi)是(shi)繼續(xu)實施(shi)將業(ye)擴(kuo)(kuo)投(tou)資界面延伸至客戶(hu)(hu)(hu)建筑的(de)土地產權紅線(xian)，解決“最后一(yi)公(gong)里(li)”服(fu)(fu)(fu)務(wu)(wu)(wu)問題(ti)。下(xia)大氣(qi)力增(zeng)供(gong)(gong)擴(kuo)(kuo)銷(xiao)，持(chi)續(xu)開展(zhan)業(ye)擴(kuo)(kuo)報裝受(shou)限專項(xiang)(xiang)治(zhi)理(li)，解決存量業(ye)擴(kuo)(kuo)受(shou)限88.6萬(wan)千伏安；落實客戶(hu)(hu)(hu)全(quan)方位服(fu)(fu)(fu)務(wu)(wu)(wu)“三(san)項(xiang)(xiang)機(ji)制(zhi)(zhi)”（客戶(hu)(hu)(hu)需求傳遞機(ji)制(zhi)(zhi)、客戶(hu)(hu)(hu)服(fu)(fu)(fu)務(wu)(wu)(wu)協同機(ji)制(zhi)(zhi)、客戶(hu)(hu)(hu)服(fu)(fu)(fu)務(wu)(wu)(wu)評價機(ji)制(zhi)(zhi)），優化、簡化業(ye)擴(kuo)(kuo)流程，客戶(hu)(hu)(hu)平(ping)(ping)(ping)均接電(dian)(dian)(dian)時間(jian)比(bi)國(guo)家(jia)要(yao)求縮短42天，增(zeng)供(gong)(gong)電(dian)(dian)(dian)量22億千瓦時。二是(shi)“互聯網(wang)+電(dian)(dian)(dian)力服(fu)(fu)(fu)務(wu)(wu)(wu)”取得(de)突破性(xing)進(jin)展(zhan)，廣(guang)東、廣(guang)西完成(cheng)(cheng)95598省級(ji)集(ji)約化管(guan)理(li)試(shi)點管(guan)控；建成(cheng)(cheng)全(quan)網(wang)統一(yi)服(fu)(fu)(fu)務(wu)(wu)(wu)平(ping)(ping)(ping)臺(tai)(tai)(tai)(tai)，極大提(ti)升(sheng)了(le)客戶(hu)(hu)(hu)體驗。三(san)是(shi)營銷(xiao)技術水(shui)平(ping)(ping)(ping)得(de)到(dao)持(chi)續(xu)提(ti)升(sheng)，全(quan)網(wang)計量自動(dong)化終端100%全(quan)覆(fu)蓋（含縣級(ji)子(zi)公(gong)司(si)），智(zhi)能電(dian)(dian)(dian)表覆(fu)蓋率(lv)80.1%，同比(bi)提(ti)高(gao)14個(ge)(ge)百(bai)分(fen)點，低壓集(ji)抄(chao)覆(fu)蓋率(lv)38%，同比(bi)提(ti)高(gao)18個(ge)(ge)百(bai)分(fen)點。四(si)是(shi)電(dian)(dian)(dian)能替(ti)代(dai)(dai)和電(dian)(dian)(dian)動(dong)汽(qi)車業(ye)務(wu)(wu)(wu)取得(de)新(xin)進(jin)展(zhan)，出臺(tai)(tai)(tai)(tai)了(le)公(gong)司(si)電(dian)(dian)(dian)能替(ti)代(dai)(dai)工作指導意(yi)見，開展(zhan)電(dian)(dian)(dian)能替(ti)代(dai)(dai)項(xiang)(xiang)目328個(ge)(ge)，全(quan)年(nian)新(xin)增(zeng)電(dian)(dian)(dian)量超過40億千瓦時。加(jia)快推進(jin)電(dian)(dian)(dian)動(dong)汽(qi)車充(chong)(chong)電(dian)(dian)(dian)服(fu)(fu)(fu)務(wu)(wu)(wu)項(xiang)(xiang)目，新(xin)增(zeng)電(dian)(dian)(dian)動(dong)汽(qi)車充(chong)(chong)電(dian)(dian)(dian)站(zhan)98個(ge)(ge)，充(chong)(chong)電(dian)(dian)(dian)樁(zhuang)2008臺(tai)(tai)(tai)(tai)，建成(cheng)(cheng)珠三(san)角城際充(chong)(chong)電(dian)(dian)(dian)網(wang)絡、海南島環島東線(xian)充(chong)(chong)電(dian)(dian)(dian)網(wang)絡，以及(ji)京珠高(gao)速電(dian)(dian)(dian)動(dong)汽(qi)車充(chong)(chong)電(dian)(dian)(dian)網(wang)絡，開發應用了(le)電(dian)(dian)(dian)動(dong)汽(qi)車充(chong)(chong)電(dian)(dian)(dian)智(zhi)能服(fu)(fu)(fu)務(wu)(wu)(wu)平(ping)(ping)(ping)臺(tai)(tai)(tai)(tai)。