文章來源：中國南(nan)方(fang)電網有限責任公司 發布(bu)時(shi)間：2018-01-10
日前，南(nan)方(fang)電網(wang)(wang)公司(si)2016年(nian)(nian)第(di)(di)三方(fang)客戶(hu)滿意度測(ce)評(ping)結(jie)果發布。全網(wang)(wang)客戶(hu)滿意度79.5分，同(tong)比提(ti)高0.5分；公司(si)在廣東(dong)、廣西、云(yun)南(nan)、貴州(zhou)、廣州(zhou)、深圳公共服(fu)務(wu)評(ping)價中名列第(di)(di)一(yi)(yi)。其中，連續(xu)8年(nian)(nian)獲得(de)廣東(dong)、云(yun)南(nan)省社情民(min)意調查第(di)(di)一(yi)(yi)名；連續(xu)4年(nian)(nian)獲廣西壯族自治區社情民(min)意調查第(di)(di)一(yi)(yi)名；獲得(de)貴州(zhou)省經信委重點行(xing)業測(ce)評(ping)第(di)(di)一(yi)(yi)名。
2016年(nian)，南方(fang)電(dian)(dian)(dian)網(wang)公(gong)司持續提升客(ke)(ke)(ke)戶滿意(yi)度(du)，采取(qu)的(de)主要措施有：一是(shi)(shi)繼續實施將業(ye)(ye)擴投資界(jie)面延伸至客(ke)(ke)(ke)戶建(jian)筑的(de)土地產權紅線(xian)，解決“最后一公(gong)里”服(fu)務問(wen)題。下(xia)大氣力增(zeng)(zeng)供擴銷，持續開(kai)展業(ye)(ye)擴報裝受限專項(xiang)治(zhi)理(li)，解決存(cun)量(liang)(liang)(liang)業(ye)(ye)擴受限88.6萬千伏安；落實客(ke)(ke)(ke)戶全(quan)(quan)(quan)(quan)方(fang)位服(fu)務“三(san)項(xiang)機(ji)(ji)制”（客(ke)(ke)(ke)戶需(xu)求傳遞(di)機(ji)(ji)制、客(ke)(ke)(ke)戶服(fu)務協同機(ji)(ji)制、客(ke)(ke)(ke)戶服(fu)務評價機(ji)(ji)制），優(you)化(hua)(hua)、簡化(hua)(hua)業(ye)(ye)擴流程，客(ke)(ke)(ke)戶平均(jun)接(jie)電(dian)(dian)(dian)時間(jian)比國家要求縮短42天，增(zeng)(zeng)供電(dian)(dian)(dian)量(liang)(liang)(liang)22億(yi)千瓦(wa)時。二(er)是(shi)(shi)“互聯網(wang)+電(dian)(dian)(dian)力服(fu)務”取(qu)得突(tu)破性進展，廣(guang)(guang)東、廣(guang)(guang)西完成95598省級集(ji)約(yue)化(hua)(hua)管(guan)(guan)理(li)試點(dian)管(guan)(guan)控；建(jian)成全(quan)(quan)(quan)(quan)網(wang)統一服(fu)務平臺(tai)，極(ji)大提升了客(ke)(ke)(ke)戶體驗。三(san)是(shi)(shi)營銷技術水平得到(dao)持續提升，全(quan)(quan)(quan)(quan)網(wang)計量(liang)(liang)(liang)自(zi)動(dong)(dong)化(hua)(hua)終端(duan)100%全(quan)(quan)(quan)(quan)覆蓋（含縣級子公(gong)司），智能電(dian)(dian)(dian)表覆蓋率80.1%，同比提高(gao)14個(ge)百(bai)分(fen)點(dian)，低壓集(ji)抄覆蓋率38%，同比提高(gao)18個(ge)百(bai)分(fen)點(dian)。四(si)是(shi)(shi)電(dian)(dian)(dian)能替(ti)代和電(dian)(dian)(dian)動(dong)(dong)汽車業(ye)(ye)務取(qu)得新進展，出臺(tai)了公(gong)司電(dian)(dian)(dian)能替(ti)代工作指(zhi)導意(yi)見，開(kai)展電(dian)(dian)(dian)能替(ti)代項(xiang)目328個(ge)，全(quan)(quan)(quan)(quan)年(nian)新增(zeng)(zeng)電(dian)(dian)(dian)量(liang)(liang)(liang)超(chao)過40億(yi)千瓦(wa)時。加快推進電(dian)(dian)(dian)動(dong)(dong)汽車充(chong)(chong)電(dian)(dian)(dian)服(fu)務項(xiang)目，新增(zeng)(zeng)電(dian)(dian)(dian)動(dong)(dong)汽車充(chong)(chong)電(dian)(dian)(dian)站98個(ge)，充(chong)(chong)電(dian)(dian)(dian)樁2008臺(tai)，建(jian)成珠(zhu)三(san)角(jiao)城際充(chong)(chong)電(dian)(dian)(dian)網(wang)絡、海南島(dao)環島(dao)東線(xian)充(chong)(chong)電(dian)(dian)(dian)網(wang)絡，以及京珠(zhu)高(gao)速電(dian)(dian)(dian)動(dong)(dong)汽車充(chong)(chong)電(dian)(dian)(dian)網(wang)絡，開(kai)發應用了電(dian)(dian)(dian)動(dong)(dong)汽車充(chong)(chong)電(dian)(dian)(dian)智能服(fu)務平臺(tai)。