文章來源：中國南方電(dian)網有(you)限責任公司 發布時間：2017-12-13
12月12日，廣(guang)東(dong)(dong)省省情(qing)調(diao)查(cha)研究中心公(gong)(gong)布2016廣(guang)東(dong)(dong)省地方(fang)政府(fu)公(gong)(gong)共(gong)服務（供(gong)電）公(gong)(gong)眾(zhong)(zhong)評(ping)價(jia)專項調(diao)查(cha)報(bao)告，南方(fang)電網公(gong)(gong)司在廣(guang)東(dong)(dong)省地方(fang)政府(fu)公(gong)(gong)共(gong)服務公(gong)(gong)眾(zhong)(zhong)滿意度(du)測評(ping)中連(lian)續八(ba)年排名第一(yi)；公(gong)(gong)司在廣(guang)州、深圳等20個廣(guang)東(dong)(dong)地市供(gong)電服務的(de)滿意度(du)也均位列各市政府(fu)公(gong)(gong)共(gong)服務首位。
本次專項(xiang)調查對公用事業(ye)、公共(gong)交通、公共(gong)教育、社會(hui)保(bao)障等(deng)十類公共(gong)服務領域，涵蓋供(gong)電、供(gong)水(shui)、供(gong)氣、氣象、電信、有線電視、郵政、銀行(xing)(xing)、保(bao)險等(deng)40項(xiang)具(ju)體公共(gong)服務進行(xing)(xing)了評估與分析(xi)。
今年以來，南方電網公(gong)司持(chi)續深化全(quan)方位客戶(hu)服務體(ti)系建設，通(tong)過(guo)有效的傳(chuan)遞(di)機制，重點改進供(gong)電穩定(ding)、供(gong)電安全(quan)、客戶(hu)溝通(tong)、問題處理等(deng)環節(jie)。在(zai)停電處理、電壓質量(liang)、供(gong)電安全(quan)、用電業務辦理、抄表收費、服務渠道(dao)等(deng)供(gong)電服務六個專項(xiang)(xiang)測評指(zhi)標中，公(gong)司供(gong)電安全(quan)、電壓質量(liang)的滿意度高于其他四個專項(xiang)(xiang)指(zhi)標，且供(gong)電安全(quan)的滿意度最高，獲(huo)得公(gong)眾的充分肯定(ding)。