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6月26日，中(zhong)(zhong)國電(dian)(dian)信(xin)(xin)陜西公司(si)聯(lian)合中(zhong)(zhong)興云服(fu)務(wu)公司(si)舉辦互聯(lian)網(wang)+融合暢想未來發布會(hui)，推出中(zhong)(zhong)國電(dian)(dian)信(xin)(xin)全媒體聯(lian)絡(luo)中(zhong)(zhong)心，發布服(fu)務(wu)品牌“e呼(hu)我應(ying)”。“e呼(hu)我應(ying)”可(ke)以(yi)化解中(zhong)(zhong)小(xiao)企業(ye)信(xin)(xin)息化應(ying)用(yong)難題(ti)，中(zhong)(zhong)小(xiao)企業(ye)可(ke)以(yi)自行(xing)通過(guo)DIY化的呼(hu)叫中(zhong)(zhong)心，節約(yue)成本(ben)，節約(yue)時(shi)間，用(yong)低成本(ben)享受專業(ye)服(fu)務(wu)，告別專業(ye)聯(lian)絡(luo)中(zhong)(zhong)心只有大(da)企業(ye)專享的時(shi)代(dai)。

在(zai)陜(shan)(shan)西(xi)乃至(zhi)全國，中(zhong)小企(qi)(qi)(qi)業(ye)(ye)(ye)在(zai)市場上發揮的(de)(de)能量舉足輕重，陜(shan)(shan)西(xi)的(de)(de)教育行(xing)業(ye)(ye)(ye)、旅游行(xing)業(ye)(ye)(ye)、餐飲行(xing)業(ye)(ye)(ye)比較發達，而受(shou)制(zhi)于建設成(cheng)本(ben)、維護成(cheng)本(ben)、開通時間成(cheng)本(ben)、系統升級等諸多問(wen)題，這(zhe)些(xie)行(xing)業(ye)(ye)(ye)的(de)(de)中(zhong)小微企(qi)(qi)(qi)業(ye)(ye)(ye)在(zai)處于發展(zhan)起(qi)步階段的(de)(de)時候，往往不(bu)愿意花更多的(de)(de)錢(qian)用于信(xin)(xin)息(xi)化(hua)建設，更沒有專業(ye)(ye)(ye)的(de)(de)人(ren)才幫助中(zhong)小微企(qi)(qi)(qi)業(ye)(ye)(ye)利用信(xin)(xin)息(xi)化(hua)手段迅(xun)速擴張(zhang)壯大(da)起(qi)來。陜(shan)(shan)西(xi)電信(xin)(xin)和中(zhong)興云(yun)服(fu)務(wu)共(gong)同(tong)推出的(de)(de)聯(lian)絡中(zhong)心服(fu)務(wu)品牌　“e呼我應”依托中(zhong)興ZXNGC3云(yun)化(hua)全媒(mei)體(ti)平臺，使用云(yun)計(ji)算技術(shu)打造呼叫(jiao)中(zhong)心云(yun)基地，主要服(fu)務(wu)中(zhong)小微企(qi)(qi)(qi)業(ye)(ye)(ye)，為陜(shan)(shan)西(xi)省(sheng)、西(xi)部乃至(zhi)全國中(zhong)小微企(qi)(qi)(qi)業(ye)(ye)(ye)的(de)(de)發展(zhan)提供一個互(hu)聯(lian)互(hu)通的(de)(de)信(xin)(xin)息(xi)化(hua)溝通橋梁(liang)。

“e呼我應”可以提(ti)(ti)供(gong)(gong)(gong)三(san)類服(fu)務。“易(yi)(yi)客(ke)服(fu)”專門為(wei)中(zhong)小微企(qi)業(ye)客(ke)戶(hu)提(ti)(ti)供(gong)(gong)(gong)了一個(ge)易(yi)(yi)于使用的(de)自(zi)(zi)我調整、自(zi)(zi)主管理、自(zi)(zi)我配(pei)置的(de)手段，企(qi)業(ye)通過“易(yi)(yi)客(ke)服(fu)”可以在(zai)任(ren)何(he)時間、任(ren)何(he)地點與客(ke)戶(hu)建立(li)通信聯系，以最(zui)小的(de)投資享受大(da)型呼叫(jiao)中(zhong)心服(fu)務，提(ti)(ti)高企(qi)業(ye)工作效率。“逍客(ke)服(fu)”定(ding)位服(fu)務于專業(ye)的(de)電銷呼出類行業(ye)客(ke)戶(hu)，提(ti)(ti)供(gong)(gong)(gong)預(yu)覽(lan)式/預(yu)占式/預(yu)測式/全自(zi)(zi)動式多(duo)種靈活的(de)外呼策(ce)略(lve)。“專客(ke)服(fu)”為(wei)大(da)中(zhong)型政企(qi)客(ke)戶(hu)、呼叫(jiao)中(zhong)心專業(ye)級客(ke)戶(hu)提(ti)(ti)供(gong)(gong)(gong)一個(ge)廣闊的(de)發揮舞臺，使得(de)此類客(ke)戶(hu)能夠便捷地開展(zhan)自(zi)(zi)己(ji)專業(ye)度更高更強的(de)呼叫(jiao)中(zhong)心服(fu)務。

陜西(xi)(xi)電信(xin)(xin)與中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)興云(yun)(yun)服(fu)(fu)(fu)務(wu)公司強強聯合(he)、優勢(shi)互補，共(gong)同合(he)作運(yun)營(ying)全媒體(ti)聯絡(luo)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)(xin)。作為全國(guo)(guo)CHINANET核心(xin)(xin)(xin)(xin)節點之一，陜西(xi)(xi)電信(xin)(xin)的(de)云(yun)(yun)計算(suan)基礎業(ye)(ye)務(wu)一直處于全國(guo)(guo)領先水平。今年(nian)4月(yue)投(tou)入運(yun)營(ying)的(de)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)(guo)電信(xin)(xin)云(yun)(yun)計算(suan)(陜西(xi)(xi))基地，以(yi)西(xi)(xi)咸云(yun)(yun)基地為依托，立(li)足陜西(xi)(xi)、放眼全國(guo)(guo)，通(tong)(tong)過營(ying)維一體(ti)化(hua)、專業(ye)(ye)化(hua)、集約化(hua)的(de)運(yun)營(ying)，進(jin)一步(bu)發揮(hui)陜西(xi)(xi)電信(xin)(xin)在(zai)IDC數(shu)據中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)(xin)、CHINANET網絡(luo)、呼叫中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)(xin)的(de)基礎優勢(shi)。中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)興云(yun)(yun)服(fu)(fu)(fu)務(wu)以(yi)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)興通(tong)(tong)訊云(yun)(yun)服(fu)(fu)(fu)務(wu)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)(xin)為前身，旨在(zai)開拓云(yun)(yun)服(fu)(fu)(fu)務(wu)市場(chang)，打造中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)(guo)云(yun)(yun)服(fu)(fu)(fu)務(wu)產(chan)業(ye)(ye)的(de)平臺化(hua)企業(ye)(ye)。中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)興云(yun)(yun)服(fu)(fu)(fu)務(wu)依托中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)興通(tong)(tong)訊強大(da)的(de)技術(shu)研發力量和產(chan)品品牌優勢(shi)，具有10年(nian)呼叫行業(ye)(ye)服(fu)(fu)(fu)務(wu)經驗(yan)，服(fu)(fu)(fu)務(wu)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)興通(tong)(tong)訊全球(qiu)客(ke)(ke)戶，電信(xin)(xin)級(ji)呼叫中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)(xin)平臺布(bu)局20+國(guo)(guo)家，全球(qiu)建立(li)了(le)7+1交(jiao)付中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)(xin)、14個(ge)培訓(xun)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)(xin)、7個(ge)區域客(ke)(ke)戶支持(chi)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)(xin)、45個(ge)本地客(ke)(ke)戶支持(chi)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)(xin)，覆(fu)蓋全球(qiu)5大(da)洲，中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)(guo)專業(ye)(ye)客(ke)(ke)服(fu)(fu)(fu)人員 2000多人，海外(wai)員工300人，年(nian)業(ye)(ye)務(wu)量近千萬。

來自政府機關(guan)、通(tong)信、連鎖餐飲、電子商務、高校、呼(hu)(hu)(hu)叫BPO外包(bao)、聯(lian)絡(luo)中(zhong)心(xin)客戶(hu)服(fu)務、云計算、服(fu)務外包(bao)、系(xi)統(tong)集(ji)成、社(she)會化(hua)媒體及企業通(tong)信等(deng)超過(guo) 100家行業客戶(hu)的(de)代表(biao)參加了發布會，并對“e呼(hu)(hu)(hu)我應(ying)(ying)”進行了體驗。據介紹，在(zai)“互(hu)(hu)聯(lian)網(wang)+”背景下，“e呼(hu)(hu)(hu)我應(ying)(ying)”聯(lian)絡(luo)中(zhong)心(xin)是一(yi)(yi)套全媒體聯(lian)絡(luo)中(zhong)心(xin)，可以(yi)實(shi)現與微信、微博的(de)互(hu)(hu)聯(lian)互(hu)(hu)通(tong)和網(wang)站webchat的(de)集(ji)成，統(tong)一(yi)(yi)路由，統(tong)一(yi)(yi)排隊，把企業互(hu)(hu)聯(lian)互(hu)(hu)通(tong)的(de)信息收集(ji)在(zai)一(yi)(yi)起，讓數(shu)據創(chuang)造價值。