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日(ri)前，南(nan)方電網公(gong)司(si)2016年第(di)(di)三方客(ke)戶滿意(yi)度測評(ping)結(jie)果發(fa)布(bu)。全網客(ke)戶滿意(yi)度79.5分(fen)(fen)，同比提高0.5分(fen)(fen)；公(gong)司(si)在廣東、廣西(xi)、云(yun)南(nan)、貴州(zhou)、廣州(zhou)、深圳公(gong)共(gong)服務評(ping)價(jia)中(zhong)名列第(di)(di)一(yi)。其中(zhong)，連續(xu)8年獲得廣東、云(yun)南(nan)省社情(qing)民(min)意(yi)調查第(di)(di)一(yi)名；連續(xu)4年獲廣西(xi)壯(zhuang)族(zu)自治區(qu)社情(qing)民(min)意(yi)調查第(di)(di)一(yi)名；獲得貴州(zhou)省經信委重點行業測評(ping)第(di)(di)一(yi)名。

2016年，南方電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)網公(gong)(gong)司持(chi)續(xu)提(ti)(ti)升(sheng)客(ke)(ke)(ke)戶(hu)(hu)(hu)(hu)滿意(yi)度，采取的(de)主(zhu)要措施有：一是(shi)繼續(xu)實(shi)施將業擴(kuo)投(tou)資(zi)界面延伸至客(ke)(ke)(ke)戶(hu)(hu)(hu)(hu)建(jian)筑的(de)土地產(chan)權紅線，解(jie)決(jue)“最(zui)后一公(gong)(gong)里”服(fu)務(wu)(wu)(wu)(wu)(wu)問題。下大氣力增(zeng)供(gong)擴(kuo)銷，持(chi)續(xu)開展業擴(kuo)報裝(zhuang)受限(xian)專(zhuan)項(xiang)治(zhi)理(li)(li)，解(jie)決(jue)存量(liang)業擴(kuo)受限(xian)88.6萬(wan)千伏(fu)安；落實(shi)客(ke)(ke)(ke)戶(hu)(hu)(hu)(hu)全(quan)(quan)(quan)方位服(fu)務(wu)(wu)(wu)(wu)(wu)“三項(xiang)機(ji)制”（客(ke)(ke)(ke)戶(hu)(hu)(hu)(hu)需(xu)求傳遞機(ji)制、客(ke)(ke)(ke)戶(hu)(hu)(hu)(hu)服(fu)務(wu)(wu)(wu)(wu)(wu)協同機(ji)制、客(ke)(ke)(ke)戶(hu)(hu)(hu)(hu)服(fu)務(wu)(wu)(wu)(wu)(wu)評(ping)價機(ji)制），優化、簡化業擴(kuo)流(liu)程，客(ke)(ke)(ke)戶(hu)(hu)(hu)(hu)平(ping)均接電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)時間(jian)比國家要求縮短42天(tian)，增(zeng)供(gong)電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)量(liang)22億千瓦時。二是(shi)“互聯網+電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)力服(fu)務(wu)(wu)(wu)(wu)(wu)”取得突破性進(jin)(jin)展，廣(guang)東(dong)、廣(guang)西完成(cheng)(cheng)95598省級(ji)集(ji)約化管理(li)(li)試點管控；建(jian)成(cheng)(cheng)全(quan)(quan)(quan)網統(tong)一服(fu)務(wu)(wu)(wu)(wu)(wu)平(ping)臺(tai)，極大提(ti)(ti)升(sheng)了客(ke)(ke)(ke)戶(hu)(hu)(hu)(hu)體驗(yan)。三是(shi)營(ying)銷技術水平(ping)得到持(chi)續(xu)提(ti)(ti)升(sheng)，全(quan)(quan)(quan)網計量(liang)自(zi)動(dong)(dong)化終端100%全(quan)(quan)(quan)覆蓋(gai)（含縣級(ji)子(zi)公(gong)(gong)司），智(zhi)能(neng)電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)表覆蓋(gai)率(lv)80.1%，同比提(ti)(ti)高(gao)14個(ge)百分點，低壓(ya)集(ji)抄覆蓋(gai)率(lv)38%，同比提(ti)(ti)高(gao)18個(ge)百分點。四是(shi)電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)能(neng)替代和電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)動(dong)(dong)汽車(che)(che)業務(wu)(wu)(wu)(wu)(wu)取得新進(jin)(jin)展，出臺(tai)了公(gong)(gong)司電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)能(neng)替代工(gong)作指導意(yi)見，開展電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)能(neng)替代項(xiang)目(mu)328個(ge)，全(quan)(quan)(quan)年新增(zeng)電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)量(liang)超過40億千瓦時。加快推進(jin)(jin)電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)動(dong)(dong)汽車(che)(che)充(chong)電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)服(fu)務(wu)(wu)(wu)(wu)(wu)項(xiang)目(mu)，新增(zeng)電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)動(dong)(dong)汽車(che)(che)充(chong)電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)站98個(ge)，充(chong)電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)樁(zhuang)2008臺(tai)，建(jian)成(cheng)(cheng)珠(zhu)三角(jiao)城際(ji)充(chong)電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)網絡、海南島環(huan)島東(dong)線充(chong)電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)網絡，以及(ji)京珠(zhu)高(gao)速電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)動(dong)(dong)汽車(che)(che)充(chong)電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)網絡，開發應(ying)用了電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)動(dong)(dong)汽車(che)(che)充(chong)電(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)智(zhi)能(neng)服(fu)務(wu)(wu)(wu)(wu)(wu)平(ping)臺(tai)。