文章來源：中(zhong)國南方電網有(you)限責任公(gong)司 發(fa)布時(shi)間：2018-01-10
日前，南方(fang)電(dian)網(wang)公(gong)司2016年(nian)第三(san)方(fang)客戶(hu)滿(man)意(yi)度(du)測(ce)評結果發布。全網(wang)客戶(hu)滿(man)意(yi)度(du)79.5分(fen)，同比提(ti)高0.5分(fen)；公(gong)司在廣(guang)東、廣(guang)西、云南、貴州(zhou)、廣(guang)州(zhou)、深圳公(gong)共服務評價中(zhong)名(ming)(ming)列第一(yi)。其(qi)中(zhong)，連(lian)續8年(nian)獲(huo)得廣(guang)東、云南省(sheng)社情民意(yi)調查第一(yi)名(ming)(ming)；連(lian)續4年(nian)獲(huo)廣(guang)西壯(zhuang)族(zu)自治區社情民意(yi)調查第一(yi)名(ming)(ming)；獲(huo)得貴州(zhou)省(sheng)經信委(wei)重點行業測(ce)評第一(yi)名(ming)(ming)。
2016年(nian)，南方電(dian)(dian)網(wang)(wang)公(gong)司持續提(ti)(ti)升(sheng)客(ke)(ke)戶(hu)(hu)(hu)滿意度(du)，采(cai)取的(de)主要(yao)措施有：一(yi)是(shi)繼續實施將業擴(kuo)(kuo)投(tou)資界面延伸至客(ke)(ke)戶(hu)(hu)(hu)建筑的(de)土地(di)產權紅線，解決(jue)“最后一(yi)公(gong)里(li)”服(fu)務(wu)(wu)(wu)(wu)問題。下大氣力增供(gong)擴(kuo)(kuo)銷，持續開展業擴(kuo)(kuo)報裝受限(xian)專項治理，解決(jue)存量業擴(kuo)(kuo)受限(xian)88.6萬千(qian)伏安(an)；落實客(ke)(ke)戶(hu)(hu)(hu)全(quan)(quan)方位服(fu)務(wu)(wu)(wu)(wu)“三項機(ji)(ji)制(zhi)”（客(ke)(ke)戶(hu)(hu)(hu)需求傳遞(di)機(ji)(ji)制(zhi)、客(ke)(ke)戶(hu)(hu)(hu)服(fu)務(wu)(wu)(wu)(wu)協同機(ji)(ji)制(zhi)、客(ke)(ke)戶(hu)(hu)(hu)服(fu)務(wu)(wu)(wu)(wu)評(ping)價機(ji)(ji)制(zhi)），優化、簡化業擴(kuo)(kuo)流程，客(ke)(ke)戶(hu)(hu)(hu)平(ping)(ping)均接電(dian)(dian)時間比國家要(yao)求縮短42天，增供(gong)電(dian)(dian)量22億(yi)(yi)千(qian)瓦時。二是(shi)“互(hu)聯網(wang)(wang)+電(dian)(dian)力服(fu)務(wu)(wu)(wu)(wu)”取得(de)突破性進展，廣東、廣西完成95598省(sheng)級(ji)集約化管理試點(dian)管控；建成全(quan)(quan)網(wang)(wang)統一(yi)服(fu)務(wu)(wu)(wu)(wu)平(ping)(ping)臺(tai)(tai)，極大提(ti)(ti)升(sheng)了(le)(le)客(ke)(ke)戶(hu)(hu)(hu)體驗。三是(shi)營銷技術水平(ping)(ping)得(de)到持續提(ti)(ti)升(sheng)，全(quan)(quan)網(wang)(wang)計量自(zi)動(dong)化終端(duan)100%全(quan)(quan)覆(fu)(fu)蓋（含縣(xian)級(ji)子(zi)公(gong)司），智(zhi)能(neng)電(dian)(dian)表覆(fu)(fu)蓋率80.1%，同比提(ti)(ti)高14個百分點(dian)，低壓(ya)集抄覆(fu)(fu)蓋率38%，同比提(ti)(ti)高18個百分點(dian)。四是(shi)電(dian)(dian)能(neng)替代(dai)(dai)和(he)電(dian)(dian)動(dong)汽(qi)車業務(wu)(wu)(wu)(wu)取得(de)新進展，出臺(tai)(tai)了(le)(le)公(gong)司電(dian)(dian)能(neng)替代(dai)(dai)工作指導意見，開展電(dian)(dian)能(neng)替代(dai)(dai)項目328個，全(quan)(quan)年(nian)新增電(dian)(dian)量超過40億(yi)(yi)千(qian)瓦時。加快推進電(dian)(dian)動(dong)汽(qi)車充(chong)電(dian)(dian)服(fu)務(wu)(wu)(wu)(wu)項目，新增電(dian)(dian)動(dong)汽(qi)車充(chong)電(dian)(dian)站(zhan)98個，充(chong)電(dian)(dian)樁2008臺(tai)(tai)，建成珠(zhu)三角城際充(chong)電(dian)(dian)網(wang)(wang)絡(luo)、海南島(dao)環島(dao)東線充(chong)電(dian)(dian)網(wang)(wang)絡(luo)，以及京珠(zhu)高速電(dian)(dian)動(dong)汽(qi)車充(chong)電(dian)(dian)網(wang)(wang)絡(luo)，開發應用了(le)(le)電(dian)(dian)動(dong)汽(qi)車充(chong)電(dian)(dian)智(zhi)能(neng)服(fu)務(wu)(wu)(wu)(wu)平(ping)(ping)臺(tai)(tai)。